Is a unit of work executing a business transaction

JOB
No need of user intervention

(1) Create a PGM.FILE entry with TYPE=B and

BATCH.JOB=@ BATCH.JOB.CONTROL
Components of a Service BATCH Is a set of JOBS that form a business transaction

(2) Create a BATCH record with the JOB.NAME

as PGM.FILE record
SERVICE Is a trigger to execute a BATCH

Configuring a (3) Create a TSA.SERVICE record with the ID

JOB in T24 same as BATCH record ID
TSM

(4) Start TSM

TSA.SERVICE

(5) Note down the TSA ID for your routine

COB

(6) Now start the TSA's

Description

TSA.SERVICE
Server Name
As the name signifies, it is an
application in T24 where the Work Profile
services are defined
User

Service Control - field that controls the starting and stopping

of this service. If set to START, T24 will allow us to start TSM
by issuing the command START.TSM. To stop the TSM, set
this field to STOP.

Review Time

TSA.WORKLOAD.PROFILE

Application used to specify the number Time

of agents.

The number of agents in

TSA.WORKLOAD.PROFILE can be set Agents Required
based on time. Agents can be
increased/decreased based on time
(T24 application server time).