The Basics Of

Customer Service
- Christian Putra (72233143025)
- Dilla Syadzwina (7223143029)
- Nadya Rahmadhani (7222443008)
- Riski Lainatus Sifa (7222443006)
-Riyani Sijabat (7223143017)
What is basics of
customer service?
The Basics of costumer service
Understanding the basics is
essential for success in any
field, and that includes
customer service. Good
customer service can make or
break a business.
 01. Be Positive

02. Emphasize Consistency

Skill in
Costumer
03. Speak Plainly
Service
04. Avoid Arguing
Types of Customer
Service

1 .Live Answering Services

2. Chat Services Directly Through The

Website

3. Interactive Voice Response

4. Customer Service by Email

Any questions?