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AS1 pts) cbs aay SI Solginis (ly odtads ol udsiitll gle cams Vibe SglaYl gad La eet gf aS SN Sa aS ASL ya ly AlSemy Agen 55 Ayn y cya Ley agai Ul aS pill ple gts il colplasell tals Be S(All Jaall gaye 1. Ashton, T.S. "The Industrial Revolution: 1760 - 1830", Oxford Press, 1984. 2 Cole, E (ed), " the Death and life of American Quality Movement", Oxford University press, 1995 3. Crosby, P, "Quality is free: the Art of Making Quality Certain”, New York: McGraw- Hill, Book company, 1979. 4- Deming, Edward "The New Economics" For Industry, Government, Education” 2nd Ed., the MIT Press, Cambridge, Massachusetts, 1994. 5. Fry, Brian, “Mastering Public Administration from Max Weber to Dwight Waldo”, Chatham House, New Jersey, 1989. 6. Hobsbawm, Eric, “Industry and the Empire: The British of the Industrial Revolution”, the New Press, New York, 1999. 7. Jablonski, J, “Implementing Total Quality Management: an Overview", San Diego, California: Pfeiffe & Company , 1991. 8 Jacob, Margaret, "Scientific Cultural and the Making of the Industrial West”, New York, 1997 9- Juran, Joseph, and De Feo, Joseph, “Juran’s Quality Hand Book: the Complete Guide to Performance Excellence”, 6th Ed., McGraw Hill Companies, New York, 1999. 410- Mantoux, Paul, "The Industrial Revolution in the Eighteenth Century: An Outline of the Beginnings of the Modern System in England”, New York, 1961. 11- Milakovich, Michael and Gordon, George, "Public Administration in America”, Bedford St. Martin's, 7th Ed. 2001. 12: Milton, John, “Woodrow Wilson: A Biography”, Vintage Books, April 2001. 13+ Neuhauser, N and Best, M, "Walter A Shewhart, 1924, and the Hawthorne Factory", ‘Quality and Safety in Health Care, 15 (2), 2006, PP 142-143, http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2464836/pdi/142.pdf 14- Perkin, Hu, “The Social Reasons of the British Industrial Revolution”, Royal Historical Society, UK, Sth series, Vol. 18, PP 123-143, 1967 15- Shaftitz, Jay and Steven, J, “Classics of Organization Theory, Sth Ed., Harcourt College Publishers, Orlando, FL, 2001. 16- Shewhart, Walter, "Economic Control of Quality of Manufactured Product”, D. Van Nostrad Company, New York, 1931. 417- Shewhart, Walter, "Statistical Methods: From the Viewpoint of Quality Control”, Dover Publications, INC, New York, 1986. 48- Suganthi, L and Samuel, Anand, "Total Quality Management", PHI Learning Private Limited, New Delhi, 2004. 19- The US. Federal Quality Institute, “Introduction to Total Quality Management in the Federal Government", Washington, D.C.: the U.S. Government Printing Office, 1993 20- Tunks, R, ” Fast track to quality”, New York: McGraw-Hill, Book company, 1992 GE