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Customer service
Customers can avail membership cards or Sky Cards. They can choose from
the 3 sky cards, a 25 hour card for 6 Classes of aircraft, a traditional Sky Card
(that works like a debit card), and a customized Sky Card program (i.e. 20
trips from Teterboro, New Jersey to West Palm Beach, Florida). through
Bluestar’s website. Just as the app, Customers can choose or request from
different private jets as well as compare them according to their needs.
Moreover, customers can also book a flight here by submitting the necessary
information on the website and in a few minutes, the broker will provide a
confirmed quote and send a confirmation email.
request form on the Blue Star website and received a callback 30 seconds
later. After an awkward transfer from the person who called me to the broker
(she didn’t have any of the information I had just submitted on the Blue Star
website, and I had to give it again) I was in business. Within another couple
minutes the broker gave me a confirmed price and two types of potential
aircraft and sent a confirmation email, subject to owner approval. The next
day he called to follow-up and told me he had found a similar jet for $2,000
less. I reached out directly to one of the provider’s Victor gave me in their
response, Priester Aviation, requesting a quote via an online form and about
eight hours later, at 9 a.m., received a call. I confirmed I was looking for the
same type of plane that Victor had offered up on the same date and same
route and was told it would take 15 minutes to two hours to confirm
availability, which I was told meant getting in contact with a plane owner.
Nearly five hours later I got a quote that offered two plane types, no tail
numbers and stated it was “subject to owner approval.”