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Greeting, Welcoming,Overing Help
Ask have reservation or not
Take brocure & Rate sheet, Explain
room type, room facilities room price.
Room assigment, take the room key
Take RC, give the guest, give pen with polite
(if the guest need helping ask ID Card)
Ask the other information that not find the ID Card,
return the ID Card, say thank you
Ask the payment
Take Guest card, complited, explain (cek guest name,
room no and explain the location, room price, check out
date, check out time), give the guest card
Give information the hotel facilities, entertaiment at the hotel
Ask the guest ready to her / his room
Callig the porter, give the room key
Closhing (say thank you & have nice stay,
Inform to HK Dept ( room no, total pax)
Recording (complited RC, Opening Guest Bill)
No Activity Yes No Comment
Check List Handling Walk In Guest (WIG) Check-in
Name :
Class :
Absent No :
Commentator Name :
Class :
Absent No :
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Greeting, Welcoming,Overing Help
Ask have reservation or not
Ask Guest name / konfirmation number
Konfirmation reservation (read EA : total & type room,
company, C/O date, special request, mark the EA)
Take the room key, check blocking card
Take RC, give the guest, give pen with polite
(if the guest need helping ask ID Card)
Ask the other information that not find the ID Card,
return the ID Card, say thank you
Ask the payment
Take Guest card, complited, explain (cek guest name,
room no and explain the location, room price, check out
date, check out time, safety deposit box), give the guest card
Give information the hotel facilities, entertaiment at the hotel
Ask the guest ready to her / his room
Callig the porter, give the room key
Closhing (say thank you & have nice stay,
Inform to HK Dept ( room no, guest name, total pax)
Recording (complited RC, Opening Guest Bill)
No Activity Yes No Comment