Service Excellence Manager Europe

Location: Europe/Remote | Business Unit: Region Europe - Operations

Job Type: Full Time and Permanent

ROLE RESPONSIBILITY:
In your role as 'Service Excellence Manager Europe' (m/f/d), you will interface between the different
business units and sectors, improving the EBITDA through initiatives that improve direct costs. Further
responsibilities include:

● Develop and deploy tools for operations that enable better productivity, cost and quality of service
● Improve data availability, accuracy, visualization and analysis in operations
● Identify and implement best productivity practices and standards within operations
● Collaborate with IT to implement systems for operations
● Support the business on restructuring programs focused on direct cost
● Prioritize those initiatives or programs that maximize the value to the company
● Keep the Europe Region CEO updated on plans, projects and results

YOUR PROFILE:
● Bachelor’s degree or equivalent education
● B2B services and/or consulting experience
● Proven experience in leading operation roles or in project management
● Strong analytical skills, understanding of basic financial concepts
● Excellent project management and change management skills
● Well developed communication and interpersonal skills
● Have drive and self-motivation and are able to work well under pressure
● Teamwork and the ability to foster good working relationships
● Influencing and negotiation skills (without hierarchy)
● Lean Six Sigma experience is an advantage
● Experience working remotely with other departments and with managers beneficial
● Availability to travel internationally
● Fluency in English is a must. Other languages are an advantage

BENEFITS:
The position is at C1 level, in line with location-dependent benefits. You can expect a wide range of
responsibilities, opportunities for professional growth as well as personal development.

APPLY NOW:
Send your resume and application to Zahra Anjum (zahra.anjum@at.g4s.com). Please feel free to
contact for further information and/or questions.

We look forward to receiving your application!