TA 2

Ariana Puyen Vallejos

Dear Mr. Marriotelli,

I am writing to express my dismay at the service at your Marriotteli Hotel Lima on

Saturday 10th September,2022.

To begin with, the hotel was not at all what we had been led to expect from our
reservation. My family and I had the misfortune of staying at your hotel in room
number 605. During our stay, we encountered several unsatisfactory services that I
think you should consider and hopefully do something about

Second, it took more than an hour to check in even though we confirmed the booking,
why it took so long beyond my understanding. When I asked the front desk staff the
reason for the delay, they said it was due to the previous guest checking out late! That
is not our problem, and it is not seem a 5-star hotel service

Thirdly, when I entered the room, the bed was not properly made, the minibar was
empty, and the bathroom was still dirty. What exactly does your hotel cleaning
department do to prepare a room for the next guest? Do you have a checklist? They
advertised us an air-conditioned room with minibar but were given a small room without
the promised amenities. For example, the bathroom didn't even have a hairdryer.
The temperature in the room was cold every day, I can imagine the comfort of a room
with just a hot tub to cool down, but the hot water was not working.
There was no hotel staff when I called the front desk. Our beds were made once during
our stay, so it didn't seem like there was even housekeeping staff.

As you will see, we are very unhappy with the days your company offered and we
don't understand why we have to put up with it. We are waiting for an explanation
letter and a big refund. If that doesn't happen, we'll have to go one step further.

Sincerely,

Ariana Puyen.

RECORD FROM VOCAROO

https://voca.ro/15qoDNJe3hzV