1.

Create a Business Service (BS) that will take Row_ID of Service Request as Input
Argument. It should return Type of Service Request. Call this BS in WF.

2. Can above Requirement be achieved without writing BS Code. There is a Query

Operation as a WF Step. Try this way also.

3. Create a WF Which will take Service Request Row_id as input and check for
Service Request status. If the status is not closed then wait for 2 minutes (Using
Wait step) and then close the SR.

4. Create one WF which will receive the Row ID of Service Request. It should
return Row_Id of Primary Contact of SR. Contact's Row_Id should be passed to
another WF Step. This step should return the Status of Contact