South East College—Mandeville Campus

College of Business, Education and

Healthcare
WORKPLACE COMMUNICATION || Term Assignment
||

Name: Date:
Facilitator:
Due Date: Aug 31, 2022
Total Marks: 50
This assignment consists of 14 questions and one (1) section. Please complete
all the questions listed on this paper and submit your responses on folder
sheets/blank sheets to your facilitator.

Please answer the following questions below on folder leaves and attached to this question sheet
for submission.

1) Define communication and state two (2) ways to enhance this in the workplace.
(2mrks)
2) Identify three essential features of effective communication. (3mrks)
3) What are some of the differences your patients/clients may demonstrate that
demands differences in your communication style? (2mrks)
4) Explain the following terms:
(i). discrimination (ii). bias (iii). prejudice (6mrks)
5) What are the four main elements of communication? (4mrks)
6) When introducing yourself to your patient/client there are a few things to keep in mind.
List and briefly explain at least three (3). (3mrks)
7) State the difference types of body language and how any two (2) of these may affect clear
communication. (6mrks)
8) How can body language contradict or support the verbal language? (4mrks)
9) What are some of the possible implications of not taking the time to seek feedback when
issuing or receiving work instructions? (2mrks)
10) Why is it important for both the receiver and the sender of a message to have clarity and
understand as to what is required of them? (4mrks)
11) Explain the following terms as they refer to workplace communication:
a) Dress & Deportment b) behaviour c) confidentiality (6mrks)
12) List and briefly explain the different modes of written communication. (3mrks)
13) Before preparing any reports, you should be familiar with your company’s or institution’s
policies regarding writing reports. What are 5 of the most important questions you think is
necessary to get clarified prior to writing the report? (5mrks)

[Total: 50 Marks]