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Chapter 06 Project Quality Management (PMF)
Chapter 06 Project Quality Management (PMF)
Management
Overview of Project Quality Management
Plan Quality Management Process
Perform Quality Assurance Process
Control Quality Process
Fundamental Relationships of Quality Assurance and Control Quality to the
IPECC, PDCA, Cost of Quality Models and Project Management Process Groups
Quality Paradigm
VS.
Plan Do
Act Check
Recurring Themes
Customer Satisfaction
Quality
Meeting stakeholder
expectations, not
exceeding them
Understanding both
stated and implied
needs Grade
Conformance to Category or rank
requirements
Same functional use
Different technical
characteristics
Overview of Project Quality Management
Major Processes
Project Quality
Plan Quality Management
Management
Perform Quality
Assurance
Control
Quality
Major Processes
Quality Definitions
Validation:
Assurance that the product meets agreed needs
Verification:
Compliance with requirements
Precision:
Repeatable measures in a tight grouping
Accuracy:
Closeness of a measure to the true value
Tolerance:
Range of acceptable results
Plan Quality Management Process
Tools and Techniques
Cost of Quality
Cost of Conformance Cost of Nonconformance
Cost of Defects
• Scrap
• Rework
• Repair
• Loss of future business
• Liability for defect
• Risk to life
Tools and Techniques
Control Charts (cont.)
Upper
10.6 control
limit
10.0 Mean
Lower
9.4 control
limit
504
Tools and Techniques
Control Charts (cont.)
Upper
10.6 control
limit
10.0 Mean
Lower
9.4 control
limit
504
Tools and Techniques
Statistical Sampling
Select and inspect a few, then extrapolate results.
Definition Examples
Determination of
Attribute whether a sample
True/False, Right/
sampling Wrong, Pass/Fail
conforms
Number of calls per
Variable Determination of the
hour, weight of
sampling degree of conformity
chickens
Approach to quality
management
Project quality policy
Defines:
Quality metrics and tools for
quality control
Quality activities of quality
assurance
Outputs
Quality Metrics & Quality Checklists
Establishes:
How process improvement will be approached
How processes will be identified
How processes will be analyzed
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Tools and Techniques
Cause and Effect Diagrams
Cause and effect diagrams, also known as Ishikawa
diagrams or fishbone diagrams, are techniques
for root cause analysis.
Errors
or
# Late
Activities
Time
Tools and Techniques
Scatter Diagram
PMP
exam
score
Study time
Tools and Techniques
Inspection
Examining or measuring to
verify whether an activity,
component, product, result,
or service conforms
to specified requirements.
Perform Quality Control Process
Outputs