Chapter 6: Project Quality

Management
  Overview of Project Quality Management
  Plan Quality Management Process
  Perform Quality Assurance Process
  Control Quality Process
Fundamental Relationships of Quality Assurance and Control Quality to the
IPECC, PDCA, Cost of Quality Models and Project Management Process Groups
Quality Paradigm

VS.

Difference & Association of:

Quality ….?
Grade ….?
Price …..? 4
Quality Paradigm
Quality = High Customer Satisfaction
Quality = Meet Requirement
Quality = …..
 Fitness for use
Product/ Service produced must satisfy real needs
 Customer satisfaction
Product/ Service meets customer’s expectations.
 Conformance to the requirements
The project must produce what it said it would produce

Grade is a category assign to a products or services having the same

functional use but different technical characteristics.

Low Quality is always be a problem

Low Grade may not be a problem
W. Edwards Deming
The Deming Cycle

Plan Do

Act Check
Recurring Themes
Customer Satisfaction

Quality
Meeting stakeholder
expectations, not
exceeding them
Understanding both
stated and implied
needs Grade
Conformance to Category or rank
requirements
Same functional use
Different technical
characteristics
Overview of Project Quality Management
Major Processes

Project Quality
Plan Quality Management
Management

Perform Quality
Assurance

Control
Quality
Major Processes
Quality Definitions

Validation:
Assurance that the product meets agreed needs

Verification:
Compliance with requirements

Precision:
Repeatable measures in a tight grouping

Accuracy:
Closeness of a measure to the true value

Tolerance:
Range of acceptable results
Plan Quality Management Process
Tools and Techniques
Cost of Quality
Cost of Conformance Cost of Nonconformance

Prevention: Failure costs:

Quality planning Scrap/inventory costs
Quality training Rework
Reliability engineering Warranty costs
Data analysis Liability or insurance
Test engineering Low sales
Appraisal: Lost customers
Inspection Loss of reputation
Studies and surveys Low team morale
Test equipment Decreased efficiency
Calibration Cost to regain customers
and reputation
Cost of Quality

Two category for Cost of Prevention and Inspection

• Additional Planning
Cost of Quality: • Training of project team/ stakeholders
• Improve Design
• Quality Staff
• Quality Audit
• Quality Plan and Execution
• Inspection and testing

Cost of Defects
• Scrap
• Rework
• Repair
• Loss of future business
• Liability for defect
• Risk to life
Tools and Techniques
Control Charts (cont.)

Upper
10.6 control
limit

10.0 Mean

Lower
9.4 control
limit

504
Tools and Techniques
Control Charts (cont.)

Upper
10.6 control
limit

10.0 Mean

Lower
9.4 control
limit

504
Tools and Techniques
Statistical Sampling
Select and inspect a few, then extrapolate results.

Definition Examples
Determination of
Attribute whether a sample
True/False, Right/
sampling Wrong, Pass/Fail
conforms
Number of calls per
Variable Determination of the
hour, weight of
sampling degree of conformity
chickens

Quality management plan establishes the type,

frequency, and size of sample.
Outputs
Quality Management Plan
Component of the project management plan

Approach to quality
management
Project quality policy
Defines:
Quality metrics and tools for
quality control
Quality activities of quality
assurance
Outputs
Quality Metrics & Quality Checklists

Quality Metrics Quality Checklists

Part of the quality Part of the quality

management plan management plan
Specific definition of: Used in quality control
What to measure Ensure specific steps,
How to measure it procedures,
Acceptance criteria for it requirements are
fulfilled
Outputs
Process Improvement Plan
The process improvement plan is a component of the
project management plan.

Establishes:
How process improvement will be approached
How processes will be identified
How processes will be analyzed

Focuses on enhancing process value

Perform Quality Assurance Process
Storyboard Illustrating the Seven Quality
Management and Control tools
Control Quality Process
Storyboard Illustrating a conceptual Example of
Each of the Seven Basic Quality tools

29
Tools and Techniques
Cause and Effect Diagrams
Cause and effect diagrams, also known as Ishikawa
diagrams or fishbone diagrams, are techniques
for root cause analysis.

Cause and effect diagrams

Control charts
One of Ishikawa’s 7 basic Flowcharts
quality control tools, Histograms
which include: Pareto charts
Run charts
Scatter diagrams
Tools and Techniques
Run Chart

Errors
or
# Late
Activities

Time
Tools and Techniques
Scatter Diagram

PMP
exam
score

Study time
Tools and Techniques
Inspection

Examining or measuring to
verify whether an activity,
component, product, result,
or service conforms
to specified requirements.
Perform Quality Control Process
Outputs

Quality control measurements

Validated changes
Validated deliverables
Organizational process assets updates
Change requests
Project management plan updates
Project document updates
End of Chapter 6: Project Quality
Management
  Overview of Project Quality Management
  Plan Quality Management Process
  Perform Quality Assurance Process
  Control Quality Process