Quicklink Studio

Solution
Manager Guide

Rev2.4.2
 Table of contents

Table of contents................................................................................................................................................................................................. 1
An introduction ................................................................................................................................................................................................... 3
Quicklink Manager .............................................................................................................................................................................................. 4
Key for Quicklink Manager ............................................................................................................................................................................................................................ 4
Create a Company and Administrator Account ..................................................................................................................................................................................... 5
Quicklink Manager functions ........................................................................................................................................................................................................................ 6
My Account ..................................................................................................................................................................................................................................................... 6
Manage Accounts/Guests .......................................................................................................................................................................................................................... 7
Manage Cloud Servers ................................................................................................................................................................................................................................ 7
Advanced Settings ........................................................................................................................................................................................................................................ 7
Add Account ................................................................................................................................................................................................................................................... 9
Invite Guest .................................................................................................................................................................................................................................................. 10
View Logs ...................................................................................................................................................................................................................................................... 11
Help ................................................................................................................................................................................................................................................................. 11
Quicklink Studio Server Software....................................................................................................................................................................12
Registering your Studio Server software ............................................................................................................................................................................................... 13
Always on top .............................................................................................................................................................................................................................................. 13
Channel selection ....................................................................................................................................................................................................................................... 13
Starting/stopping channels .................................................................................................................................................................................................................... 14

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 Input device.................................................................................................................................................................................................................................................. 14
Input settings............................................................................................................................................................................................................................................... 15
Output device .............................................................................................................................................................................................................................................. 16
Output settings ........................................................................................................................................................................................................................................... 16
Tally light ....................................................................................................................................................................................................................................................... 18
Output text ................................................................................................................................................................................................................................................... 18
Studio Server Software configuration..................................................................................................................................................................................................... 19
Room management ....................................................................................................................................................................................................................................... 20
Waiting/Distributor room ....................................................................................................................................................................................................................... 23
Contributor/user settings Desktop and laptop settings (Chrome browser) ...............................................................................................26
Mobile settings (Chrome and Safari browser) ................................................................................................................................................................................ 27
ST500 (Studio-in-a-box) settings ......................................................................................................................................................................................................... 28
Studio-in-a-box control using the Quicklink Manager ............................................................................................................................................................... 28
Server settings............................................................................................................................................................................................................................................. 32
Updating the Quicklink Studio Server ............................................................................................................................................................34
Troubleshooting ................................................................................................................................................................................................37
Testing a network ........................................................................................................................................................................................................................................... 37

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An introduction

Broadcasters are recognising that they need to do things differently to sustain or build a competitive advantage. The way in which content
is provided to the Studio has changed over the years with the introduction of smartphones and tablets. This has altered the way in which
consumers demand to watch live content and has driven the need for broadcasters to deliver more content.

Quicklink are continuing to introduce solutions to suit the ever-changing broadcast requirements. The new and exciting Studio Solution is a
bi-directional calling solution, in real-time, full duplex audio that can provide instant resources that can be used in various locations.

Content can be obtained using a Chrome browser, iOS or Android device allowing users to send or receive content to or from the studio
remotely and easily using any device where a web browser is available.

The Quicklink Manager Portal is available to use from any web browser. This will allow complete management of all servers and remote
users. It has various layers of operational security to ensure the highest levels of data security and integrity.

The Studio-in-a-box is ideal for full remote controllable HD studio productions. Connecting to Quicklink’ s globally optimised low latency
infrastructure, the Studio-in-a-box delivers bi-directional video/audio between the contributor and broadcaster. This can be fully managed
and controlled from the Quicklink Manager Portal.

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Quicklink Manager
Definitions
Key for Quicklink Manager
Room: This is a channel of
B D communication for bi-directional
A C
audio and video, video only or audio
only. These can be renamed, and
additional rooms added.

Servers: Quicklink Hardware Studio

Servers can be used to both send or
receive and can be classed as a user or
server.

= User settings

= User preview

= User has hand raised

E G F H I

A – List of all Users/Servers and user filter

B and C – Drag your Users and Servers to make the connection.
D – These will display ‘Vacant’ until Users/Servers are placed in the room. When occupied with two
Users/Servers the room will briefly change to ‘Waiting’, and then to ‘In Call’ when the connection is made.
E – This will allow you to add more rooms.
F – Rooms for each bidirectional call.
G – Distributor room for one location, to a number of devices.
H and I – This allows the Quicklink Manager to enable/disable audio and video in either direction.

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Create a Company and Administrator Account
Navigate to the Quicklink Manager (https://quicklink.network) and click Register.

Enter your company and administrator details. Ensure that you enter the
telephone/mobile number of an SMS enabled device to receive the
verification SMS message.

Click Verify User and an SMS message will be sent to the telephone/mobile
number provided. Once received, enter the verification code and click OK.

A prompt will confirm that the entered number has been verified. Click OK.

Finally, click Sign Up to complete the registration.

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Quicklink Manager functions

From the Manager Portal, click on your created administrator account on the left to show the menu bar.

My Account
This popup will allow you to update any details of your administrator account. From this popup you can enable or disable two-factor
authentication or change your password.

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Manage Accounts/Guests
This page will display a list of all accounts registered to your company and all active invited guests. When managing your registered
accounts, clicking on an account will allow you to update the name, email, username and privileges. From here you can also deactivate or
delete an account.

When managing your invited guests, guests friendly name, invite type (i.e Email, WhatsApp, SMS or Link) and expiry date/time is displayed.
Once a guest has exceeded the expiry time displayed, they will no longer appear on the active guests list. Selecting a guest will give you
information on the highlighted guest. From the guest popup, you can change their display name, when the invite starts/expires and delete
the guest invite.

Manage Cloud Servers

To discuss the Cloud Server option, please contact the Sales team.

Advanced Settings
Clicking this option will give you access to some additional features from the Quicklink
Manager. These options are as follows:

• Show Preview Button: When enabled, this setting will enable a preview icon to appear both on
the device list and below the device in a room environment. Clicking this icon will open a
window showing a preview of the device’s video/audio input and audio bars.

Device preview and communication

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 From this window two-way offline communication is
enabled allowing direct audio communication with
the device. To select your microphone for
communicating, use the ‘Audio Input’ dropdown Available call bandwidth
option below the video preview.
Audio sent from server

• Show Stats Button: When this option is enabled a stats icon will
Video sent from server
appear below the device in a room environment. Clicking this
icon will give stats based on the device, such as packets lost,
frame rate, frame size and data rate.
Audio received from device
device
Statistics - Key
packetsLost = amount of packets of data lost Video received from device
googJitterBufferMs = actual variation in packet delay (milliseconds)
googPreferredJitterBufferMs = targeted (buffer) variation in packet delay
googFrameHeight/Width = camera frame size
Call statistics
• Show Buffer: Finally, when this setting is enabled an option to
add a buffer will appear below any server devices in a room environment. This is set to 250ms by
default, to amend the buffer, click the Server icon and then select the ‘Output’ tab. Enter your
desired buffer (20ms-2000ms). Increasing the milliseconds of buffer will allow more time for packet
re-transmission and FEC to be applied to improve the resilience, quality and stability of the call.

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When these advanced settings are enabled they will appear in the portal environment as follows:

ST100 in a room

ST100 in device list

Preview Buffer
0000
Preview

Stats

Add Account
From this popup you are able to create accounts. Please see below for layers of operational titles and controls. When you have created an
account, an email will be sent to the provided email address with the account username, password and a link to complete registration.
• Administrator: Created when a new company account is created – This account cannot be deleted unless you contact Quicklink Support.
• Administrators: Can add ‘Managers, Operators and users’, connect calls and see logs.
• Manager: Has the same privileges as the Administrator but these accounts can be deleted and amended to operators or users.
• Operator: Operators can only make room connections and invite guests
• User: Can be put into calls for contributions and register studio server software.

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Invite Guest
The Invite Guest popup will allow you send an instant temporary account link via email,
WhatsApp, SMS or generate a link for sharing via any other messaging medium. Enter a
friendly name, select the method of inviting your guest and set the time validity for the
link to expire. For the time validity, you either choose the number of hours or set a
start/end date and time for expiry. The expiry time of a guest invite can be set from 1 to
1000 hours.

When selecting an email invite, an option will appear to amend the contents of the email
invite. This can be used to add additional information, provide instructions in another
language, or provide friendly notes/reminders.

When sending guest invites you will have the option to enable assisted mode. Assisted
invite is a series of instruction screens that your guest is guided through to ensure they
are fully prepared, set-up and tested to go into a live environment. As part of these steps,
your contributor is guided through enabling access to their camera/microphone,
configuring their camera, microphone and speaker, and troubleshooting. The contributor
also runs through a quick test call to check their network status and that they have the
recommended upload speed needed. We highly recommend this feature is enabled
when sending guest invites.

When you have entered the guest details and set an expiry, click Send to send your guest
invite.

Guest invite via SMS Guest invite via email

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View Logs
View logs will allow you to see a log of all calls carried out within your company. Each call log entity will display the server, user, call length,
start time and end time. Clicking a log displays the statistics for each, such as packets lost, frame rate, frame size and data rate. You can sort
the logs by clicking on the column name. Clicking the column name once for results to be sorted in ascending order, clicking twice will sort
results in descending order. This information can be exported to a CSV file by clicking the Export button.

Help
Clicking Help will initiate a step-by-step tutorial of the Quicklink Manager. The tutorial will show you how to use the Quicklink Manager by
explaining the layout, how to configure audio/video, how to start/stop calls, how to put contributors into calls and the control of the
Studio-in-a-box. This tutorial will also automatically start the first time the administrator account is used.

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Quicklink Studio Server Software

To start the Studio Software, open QL Control Panel located on the

desktop.

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Registering your Studio Server software
To register your Studio Server, click More Features from the main interface.

Enter your previously created user credentials into the username and password fields. Click
Register.

Once the Studio Server has been registered, the server will appear in the server list of the
Quicklink Manager.

Always on top
A useful feature of the Studio Server Software is the option to always display the Control panel on top of other open
windows. This can be activated or deactivated by clicking the orange padlock icon on the top right of the screen.

Channel selection
Click on the left of the Control Panel to select the individual channel which you wish to manage the settings. The
number of channels available to you is dependent on the unit purchased (i.e. Quicklink SDI/4k will show 1 channel,
Quicklink Duo will show 2 channels and a Quicklink Quad will show 4 channels.

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Starting/stopping channels
You can start/stop channels independently from directly within the Quicklink Control Panel This allows you to free up CPU for higher
resolution calls. A channel can be started by clicking the START button. When a channel is running, click
STOP to terminate the channel. An indicator light is visible to next to the channel name and IP address STATUS DESCRIPTION
showing the status of the channel.
Channel is stopped

Channel is ready

Channel is in use
Input device
Select the Input Device dropdown box to view the available inputs on the Quicklink TX.

• SDI/HDMI/ANALOG – Decklink A/V inputs e.g. HDMI, SDI, XLR, AES (hardware dependent).
• NDI Receiver – Use an available NDI stream as A/V input.
• Screen Capture – Capture the Quicklink desktop.
• Audio Only – Return audio only to the caller.

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Input settings
Click on the Settings button to view a list of available setting options.

SETTING DESCRIPTION

Set Name This setting allows for the renaming of inputs to allow personalisation of workflows.

Input
Select desired input format. By default, this is Auto Detect and will automatically detect the connected video format.
Format

Max
Select the maximum return resolution to return to the caller (hardware dependent).
Return
Resolution

Internal Select A/V source when input device is set to the Decklink e.g. SDI for embedded SDI or SDI_XLR for SDI with analogue audio.
A/V Source

SD Aspect
Ratio Select SD input as 16:9 Squeezed, 16:9 Letter Box or 4:3 Center Cut
Scaling
Audio
Select audio input device.
Input

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Output device
Choose an available output device.

• None – No video output, audio device selectable.

• SDI/HDMI/ANALOG – Decklink output.
• NDI Renderer – Render output to NDI.

Output settings
Select the Output Device Settings button to view list of available setting options.

SETTING DESCRIPTION

Set Name This setting allows for the renaming of inputs to allow personalisation of workflows.

Output
Video Select desired output format. By default, this is set to Same as Input.
Format
SD Aspect
Ratio Select SD output as 16:9 Squeezed, 16:9 Letter Box or 4:3 Center Cut
Scaling
Output
Audio Select the output audio device. By default, this will be set to the selected output device.
Device

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More features

Click More Features to access additional features within the Studio Server Software.

Click Studio Input/Output Preview button to view previews of the incoming Studio call
and the return feed in 180p.

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Tally light
The tally light feature allows an image to be returned to the caller’s screen. A
live on-air notification can be sent to the return caller. Alternatively, any
image may be selected such as a corporate logo or copyrighted text.

Select the Configure button to bring up the tally light settings window. From this window you can
configure up to three tally lights and toggle them on or off.
The Select Image button allows a desired image to be selected. The location of this image can be
adjusted by manipulating the X and Y sliders. Resetting the tally light removes the image and
defaults back to X (0) and Y (0).

Output text
From the same tally light setup configuration window, the output text feature enables you to add
a text overlay to your video routed out the output device.

You can format the output text colour, font type, font size and change emphasis by adding bold
or italic formatting. The location of the text can be adjusted by manipulating the X and Y sliders.
Enter your desired text in the ‘Text Overlay’ box.

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Studio Server Software configuration
From the Quicklink Manager, click the icon next to the newly available server.

The Server Name can be changed to a friendly name by clicking the icon. Enter the preferred server name and click Save.

• Input Device: Select the input device for return video (video sent to remote callers). Options such
as Decklink, NDI Receiver, Webcam and Transport Stream are available (hardware dependent).
• Internal A/V Source: Decklink A/V inputs e.g. HDMI, SDI, XLR, AES (hardware dependent).
• Input Format: Select the format of the return video feed. Auto Detect (1080i59) is default.
• Max. Return Resolution: Select the maximum return resolution to return to the caller (hardware
dependent).
• Input SD Aspect Ratio: Select SD input as 16:9 Squeezed, 16:9 Letter Box or 4:3 Center Cut.
• Audio Input: Selection to choose audio from video, or from external device.
• Output Device: Select the output device. Options such as DeckLink, NDI Renderer and RTMP are
available.
• Output Video Format: Select the required output format.
• Output Audio Device: Select the output audio device. By default, this will be set to the selected output device.
• Output to NDI: Renders output to NDI over a local network
• Output SD Aspect Ratio: Select SD output as 16:9 Squeezed, 16:9 Letter Box or 4:3 Center Cut
• Adaptive Resizing: Enable this to allow the video to resize to a smaller width & height if the available network bandwidth drops (configurable for
both Studio server and Studio-in-a-box).

Click Close to save your changes.

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Room management
The room system is the method used to connect two devices together to start an audio/video bidirectional call. Generally, a Studio Server
will always be present in a room.

Create a room by pressing the plus icon.

A room can be deleted by hovering over the room with your mouse pointer and clicking the icon located on the right of the room.

To edit the name and data rate of a room, click the icon, enter the desired name and data rate then click Save. The data rate is
defaulted to 2 Mbps to ensure stability of streams. The maximum data rate for each individual room can be adjusted from 128Kbps up to
10Mbps depending on your knowledge of available internet bandwidth and your requirement for bandwidth allocation to each user.

From the Room Settings you are also able to disable ‘Pro Studio Version’, this is enabled by
default for best performance.

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The icons in the centre of the room allow the manager to disable/enable audio and video in either direction.
For example, this would be useful if you wish to send only audio to the Studio server from a guest. Click the
Camera and Microphone icons to enable and disable as required.

Drag an available client or server from the available device list into the dashed area of a room.

To remove a device from a room, drag it onto the left side of the interface where the users and servers are listed.

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To initiate a call, drag a user/server from the left side of the interface, into a call. Once both spaces have been populated, the connection will
automatically start and the status will change to ‘In Call’.

When two devices are placed into a room, a padlock icon will appear next to the room name allowing you to lock the room. To lock the room
click the icon. When locked, the link automatically re-connects if the network connection is lost. The link will automatically be established
as the room location is remembered.

To end the call, simply drag a device out of the room, or click the ‘In Call’ slider.

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Warnings

A yellow warning icon will appear if there is a poor network connection with more than 2% packet loss over a 20 second period.
This warning appears on devices running Chrome browser or iOS.

A red error icon will appear if the contributor is disconnected. This will only show for the contributor. If a contributor loses
connection, the device will disappear from the Quicklink Manager.

Waiting/Distributor room
The Waiting/Distributor is a room where you can connect a number of users. Users can watch video from the presenter or watch the video
whilst audio conferencing between the other users in the room. This room is ideal for a virtual waiting room, green room in a talk
show/chat show, a webinar/web conference, remote production proofing or the broadcast of productions over an extranet.

If you do not have a Waiting/Distributor room showing on your Quicklink Manager portal, please contact the Sales team for pricing and
setup.

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To edit the name, data rate of a room and enable audio conferencing, hover over an empty room
and click the icon. Enabling audio conferencing will allow all users in the room to hear
audio from the other devices. Once finished, click Save.

To initiate a Distributor call, simply drag the sending device in the left-hand box. When a device
is present in the room, the icon will start to flash, indicating that the connection to the cloud is
made and in progress. Please note: with this type of room, no slider will appear to start a call, the call
starts once the first device has been placed into the room.

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 To remove a device from a room, simply drag it to the left side of the interface where the users are listed.

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Contributor/user settings
Desktop and laptop settings (Chrome browser)

From the Quicklink Manager Portal, you can adjust various settings of the available users.

Click the icon on a desktop/laptop user to adjust their input audio/video device, audio gain,
output audio device, audio mode and select their video input resolution.

When using Google Chrome browser on a laptop,

there are 3 audio modes available as follows:

• 2 Channel: uses both channels 1 and 2

• Echo Cancellation: uses 1 channel with echo cancellation
• Lazy IFB: uses channel 1 or uses channel 2 when IFB is activated

Under Video Input “AudioOnly” is available for contributors without a Webcam/Video source.

If Lazy IFB is selected, an IFB button will appear on the contributor’s screen. When this button is held
or the space bar is pressed, the contributor is able to communicate with the operator of the Quicklink
Manager using channel 2. When IFB is active, the button will turn green.

For guest accounts, a Remove Guest option will appear to remove a guest from your Quicklink
Manager. To remove a guest, select the true option and close the popup.

The View Preview button will allow you to preview the incoming video and audio from the
contributor. You will also be able to talk back to your contributor through the preview popup by
unmuting the audio input icon.

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Mobile settings (Chrome and Safari browser)

Click the icon on a mobile user to adjust their input audio/video device, audio gain,
audio mode i.e. stereo or mono and select their video input resolution.

For a detailed description of the 3 audio modes available and how to configure lazy IFB,
please refer to the Desktop and laptop settings (Chrome browser) section above.

When using a browser on a mobile device, there

are 2 audio modes available as follows:

• 2 Channel: uses both channels 1 and 2

• Echo Cancellation: uses 1 channel with echo cancellation

For guest accounts, a Remove Guest option will appear to remove a guest from your
Quicklink Manager. To remove a guest, select the true option and close the popup.

The ’View Preview’ button will allow you to preview the incoming video and audio from the contributor. You will also be able to talk back to
your contributor through the preview popup by unmuting the audio input icon.

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ST500 (Studio-in-a-box) settings

The settings cog on a ST500 (Studio-in-a-box) within the Quicklink Manager will allow
you to enable or disable adaptive resizing options.

The View Preview button will allow you to preview the incoming video and audio
from the contributor. You will
also be able to talk back to
your contributor through the
preview popup.

Studio-in-a-box control using the Quicklink Manager

Press the icon next to the available Studio-in-a-box device within the Quicklink Manager Portal. This will open the Studio Control Panel
which contains a large array of available controls which can be controlled during a call in real-time. These controls are detailed below:

Camera orientation: The camera orientation slider will allow you to adjust the camera install position. Useful if using
a Studio-in-a-box 1U with external camera.
Camera orientation

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Bars and Tone: Enable Camera’s built in bars and tone feature for testing.

Bars and tone

Chroma Key: The Chroma Keying button will open the GUI. Use the Chroma Keying toggle to enable or disable Chroma Keying. Click the
icon to upload an image or video to be used as the Chroma Key background. The background can be enabled
or disabled using the toggle switch to the right. The Detect Key button will apply default Chroma settings which can
then be adjusted using the available sliders. Press the Reset button to return everything to default settings.

Int. light control: Clicking the internal light button will display a slider allowing you to control the inbuilt Studio-in-
a-box lights.

Camera movement sensitivity: Toggle the speed of the PTZ camera controls (slow/fast).

Chrome Key

Int. light control Camera movement sensitivity

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Camera control: This is the PTZ camera pan and zoom controls. The icon will return the camera back to
the standard camera and zoom position

PTZ Presets: The PTZ presets option allows you to create up to 9 set locations where your camera can pan to. To
set a location, use the camera control buttons above to select your location, then in the PTZ presets dialog select
Camera control
the preset number you would like to apply to, then click ‘Save’. You are now able to easily select the preset and
click ‘Go’ to move the camera to the saved location. To reset a preset, select the preset you would like to delete
and click ‘Clear’.

Scene: The Scene selection dropdown will allow you to select a preconfigured Scene saved to the PTZ camera.
Alterations made to the camera will be saved to a scene if one is selected.

PTZ Presets

Auto White Balancing settings: Click the AWB settings button to open the White Balancing GUI. Here the white
balance profile can be selected, and the Display AWB button can be used to automatically configure this if AWB A
or B options are selected. If the display mode slider is enabled, the White Balance status will display on the camera
output when a white balancing adjustment is made.

Auto White Balancing settings

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Camera gain: Click the camera gain button to display the GUI for this. Using the slider, the gain can be increased or decreased and
turned on or off using the switch.

Audio settings: The audio settings allows you to adjust the audio input levels of your ST500.

Camera gain

DMX-512 light control: At the bottom of the controls are the DMX light controls. Here the DMX channels can
be configured for control over light brightness and temperature. Click the icon to input the required
DMX channel.

Recording: Click the start recording button to begin saving the Studio-in-a-box
input to the unit. When recording has finished, select either Save or Delete on the Audio settings

prompt as required. Use the toggle switch to enable or disable recorded clip upload.

Recording DMX-512 light control

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Server settings

Click the icon on a server to configure the input/output devices, return resolution, input/output
aspect ratio, output video/audio devices, output to NDI and adaptive resizing.

The View Preview button will allow you to preview the incoming video and audio from the
server. An intercom option is available by selecting the audio device to use.

Output to RTMP

To output to RTMP, click the icon next to the server, and navigate to the Output tab.
Set the Output Device to RTMP. Enter the RTMP URL (eg. rtmp://127.0.0.1/live), configure
the RTMP Bitrate, and finally change the RTMP State to Live.
Server input settings

Configuring output to RTMP Server output settings

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Configuring teleprompt return using Autocue

It is possible to return a teleprompt to your ST500 and ST55 contributors using Autocue and NDI.

1. Download Autocue’s QStart for free from the Autocue website.

2. Refer to the Autocue QStart software manual on how to register your
software, configure output and prepare your text.
3. Once you have your teleprompt script and settings configured, press the
Begin Prompting icon at the top of the Autocue QStart software. Your
teleprompt will now be available as an NDI source.
4. On your Quicklink Control Panel, select NDI Receiver as your Input Device.
5. Click Settings, to open your input settings. Under Internal A/V Source, select
Autocue_QStart.

Teleprompt using Autocue QStart via NDI

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Updating the Quicklink Studio Server

Open ‘Quicklink Update Manager’ on the Quicklink Studio Server desktop. If there is no application on the desktop, click the Windows icon
on the bottom tool bar, then click ‘Quicklink Update Manager’.

When the Quicklink Update Manager has launched, click ‘Check for updates’.

The more recent update will now appear. Click the ‘Download update’ checkbox to
download.

Once the update has been downloaded, click ‘Install’.

During the installation process you may be prompted to update Blackmagic. If you receive this
message, please click ‘Ok’ and continue the following steps. If you are not prompted to update
Blackmagic, your Studio Server will now be updated.

You will now be redirected to the Blackmagic website and prompted to save the download file.
Click ‘Save’.

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Once your file has downloaded. Go into your Downloads, locate the .zip folder, right click and
select ‘Properties’.

When in the file properties, check the ‘Unblock’ checkbox under the Security section. Then
click ‘Apply’.

Next right click the Blackmagic .zip file and select ‘Extract All’, then click ‘Extract’.

When the update has been extracted, open the Blackmagic file and click run the Installer
application.

When the installer starts, check ‘I accept the terms in the License Agreement’ then click ‘Next’.

You will get a prompt notifying that your Quicklink TX needs to reboot, click ‘OK’.

When your Quicklink Server has restarted, the installation process will continue.

When the installation process has finished, click ‘Finish’.

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You will again be prompted to restart your system. Click ‘Yes’.

Once your Quicklink Server has restarted you will be prompted with a message that there is a
Blackmagic software update required. Click ‘Update Now’.

When the software update is completed you will receive a prompt to shut down your computer. Click
‘Shut Down’.

You will now need to turn the Quicklink Server back on by pressing the power button on the front of
the server.

When the Quicklink Server has booted, click ‘Install’.

Once the update has installed, open ‘Quicklink Control Panel’ from the desktop to reopen the
application.

Please contact support if you have any questions or require assistance at:
https://www.quicklink.tv/contact-support/

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Troubleshooting

Testing a network
Using Google Chrome, navigate to the Quicklink Manager (https://quicklink.network). On the Login screen, click Test
Connection.

In this instance, will be connecting with the Manager Portal, so we are only concerned that a connection with Quicklink’s Communication
server is possible at this point. If the network test fails, refer to the Quicklink Network Information PDF available by clicking More
information on the Network Test page or by visiting the Quicklink Customer Portal.

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