Professional Documents
Culture Documents
PNF Inglès para Malla Turismo General
PNF Inglès para Malla Turismo General
GUÍA PRONUNCIACIÓN.
EJERCICIO ”# 01” Unidad 1- Introducción al Inglés y presentarse.
Llenar el fichero, usar pronunciación vocal
PRESENCIAL
Datos Personales
Viajes.
Spanish word or phrase English word or phrase
Aduana Customs
Agencia de viajes Travel agency
Albergue Hostel
Billete Ticket
Billete de ida Single ticket
Billete de ida y vuelta Return ticket
Bolsa de viaje Travelling bag
Carrito de equipajes Luggage trolley
Cheque de viaje Traveller's Cheque (U.K.) / Traveler's check
Consigna (equipaje) Left-luggage office
Destino Destination
Documentación Papers
Documentación del automóvil Car's documents
Equipaje Luggage
Equipaje de mano Hand luggage
Equipaje permitido Baggage allowance
Estancia Stay
Exceso de equipaje Excess baggage
Excursión Excursion ; Outing
Excursionista Tripper
Fonda ; Posada Inn
Frontera Frontier ; Border
Gira Tour
Guía (grupo turistas) Guide ; Courier
Guía (libro) Guidebook
Habitación doble Double room
Habitación individual Single room
Horario Timetable
Hotel de lujo Luxury hotel
Hotel de primera, segunda, First, second, third class hotel
Itinerario Itinerary
Llegada Arrival
Maleta Suitcase
Mapa Map
Maquina expendedora de billetes Ticket machine
Media pensión Half board
Oficina de información Information office
Oficina de objetos perdidos Lost property office
Parador State-run hotel
Pasajero Passenger
Pasaporte Passport
Pensión Boarding-house
Pensión completa Full board
Permiso internacional de International driving licence
Polizón Stowaway
Precio del billete Fare
Regreso ; Vuelta Return
Reserva Reservation
Residencia Residential hotel
Retraso Delay
Ruta Route
Sala de espera Waiting room
Salida Departure
Seguros de viajes Travel insurance
Taquilla Ticket office
Tarjeta de identidad Identity card
Tienda de campaña Tent
Turismo Tourism
Turista Tourist
Viajante ; Viajero Traveller
Viaje Journey ; Trip
Viaje de ida Outward journey
Viaje de ida y vuelta Return journey ; Round trip
Viaje de negocios Business trip
Viaje de novios Honeymoon
Viaje de recreo Pleasure trip
Viaje de turismo Holiday
Viaje organizado Organized tour
Visado Visa
Visado de estancia Permit to stay
Places Occupations.
1 Cabaret, disco, night club Barman, waiter, waitress, cashier .
2 Car rental Rent a car attendant.
3 Entertainer ´s office Entertainer.
4 Front desk, reception Desk clerk, receptionist, telephone operator
5 Housekeeping dept. Housekeeper, supervisor, chambermaid
6 Hotel. Hotelier, hotelkeeper, manager.
7 Kitchen. Chef, cook, baker, confectioner, maid, helper.
8 Pool. Pool custodian.
9 Post office Clerk.
10 Public relation office. Front office manager.
11 Shop. Shop clerk.
12 Tourist bureau Hostess.
1.1 -Establishment and places where to eat. /Establecimiento y lugares donde comer.
1 Bar It is a kind of restaurant where drinks and light food is served.
2 Cafeteria, eatery, Self- service restaurant that offers a wide variety of
luncheonette foods.
3 Caterer. A business that prepares food for parties and banquets
in a home or rented premises.
4 Catering You order food through a phone.
5 Carry out You take prepared food to eat at someother places
6 Drive in You order through an intercome, food is brought on a
tray and you eat in your car
7 Drive through You order through an intercome, pick up food at a
window staying in your car.
8 Fast food restaurant Serving hamburgers, hot dogs and sandwiches.
9 Informal Serving national and regional dishes.
restaurant
10 Inn. Where you can stay for a night(usually in the
countryside)
11 Licensed restaurant A liquor license is needed to serve alcoholic
beverages.
12 Lunchroom. A large room in a school where people sit down to eat
13 Lounge room A comfortable room for sitting
14 Luxury ,formal or four star restaurant High-class restaurant.
Money. Dinero.
Penny, nickel, dime, quarter, note/ pound (quid: informal) bill/ dollar (buck informal,
Other terms- Otros terminus
1) Banker’s card
2. Bank note.
3. Change - Cambio
4. Change for/ into, exchange.
5. Credit card.
6. Dough (very informal money) - (dinero muy informal)
7. Earnings - Ganancias
8. Expenses. - Gastos
9. Free/ gratuity - Gratis, ´propina.
10. Funds. Fondos.
11. Grant: what the government gives the students
12. Hard/ local currency Monedas fuerte/local
13. in cash. En efectivo.
14. Pension
15. pocket money. Dinero de bolsillo
16. Receipt - Recibo
17. Salary - Salario
18. TAX/ cover charge - impuesto/cargo de cobertura
19. Traveller’s check - CHEQUE DE VIAJERO
20. Wage. What a manual worker earns. - Sueldos. Lo que gana un trabajador
Food. Comida.
Definitions.
1 aperitif: alcoholic drink taken before a meal.
2. Banquet: large formal dinner.
3. Brunch: lunch and breakfast.
4. Drink: Something liquid to be consumed
5. Food: something solid to be consumed
6. Gourmet: someone who enjoys and is an excellent judge of high quality of food.
7. Menu: a group of plates that make up a dinner.
8. Potluck dinner: regular meal without preparation.
English Spanish.
1 Annona, custard apple Anon - riñón
2 Apple. manzana
3 Apricot. Albaricoque, chabacano.
4 Avocado. Aguacate, PALTA
5 Banana. platano
6 Blackberry Zarzamora, mora.
7 Blueberry. Arándano azul.
8 Cherimoya. Cherimoya.
9 Cherry. Cereza.
10 Cranberry. Arándano agrio.
11 Date. Dátil.
12 Fig. Higo.
13 Gooseberry, black currant. Grosella negra.
14 Grape. Uva.
15 Grapefruit. Toronja.
16 Guava. Guayaba.
17 Lemon Limón.
18 Lime. Lima.
19 Mango. Mango.
20 Mamee Mamey.
21 Orange. Naranja.
22 Papaya. Frutabomba.
23 Peach. Melocotón.
24 Pear. Pera.
25 Pineapple. Piña.
26 Plum. Ciruela.
27 Pomegranade. Granada.
28 Raisin, prune. Pasa.
29 Raspberry. Frambuesa.
30 Sapodilla plum. Zapote.
31 Soursoup. Guanábana.
32 Strawberry. Fresa.
33 Tamarind. Tamarindo.
34 Tangerine, tangerine. Mandarina.
35 Watermelon. Melon, sandía.
36 Nuts. Nueces.
37 Almond. Almendra.
38 Benne Ajonjolí
39 Cashew Marañón
40 Chestnut Castaña
41 Coconut Coco
42 Hazelnut, biters Avellana
43 Peanut, groundnut Maní, cacahuete
44 Walnut Nuez de nogal
Consolidar el Idioma:
En ésta materia es muy importante el uso de diccionarios para poder entender las
palabras y desarrollar los ejercicios que se proponen.
Existen dos sonidos de i. Uno largo que lo representamos /íi/ y uno corto ó
breve /i/.Igualmente ocurre con la u.
/íi/ en beach, see, ceiling, me.
/i/ en it, bring, electrician, physician.
/éi/ en name, play, great, rain, occupation.
/e/ en pen, send, yes, there, smell.
/áë/ en black, sang, have. (Este sonido se pronuncia con la boca semiabierta
imitando el berrido de un chivo)
/a/ en far, car, doctor, match.
/o/ (sonido largo) en ball, call, floor, daughter.
/ó / (Este es un sonido central acentuado que está entre los sonidos de /a/, /e/, /o/)
en cut, come, but, run, suffer, under.
/o/ ó /e/ (Sonido central inacentuado, muy común en el inglés en las sílabas
Inacentuadas) en seven, obsession, furious, excellence.
/óu/ en window, go, close, open, old.
/u/ (Sonido corto) en full, book, put.
/úu/ (Largo) en school, blue, who, room.
/er/ (Sonido central inacentuado al final de las palabras que terminan con –er, -or.
Es un sonido oscurecido) en teacher, doctor, daughter.
/ér/ (Sonido central acentuado para –er, ir, or, ur) en work, girl, nurse, server.
/ái/ en cry, my, time, time, drive, light.
/áu/ en how, mouth, cloudy.
/ói/ en boy, noisy.
/iú/ en use, university, new, beautiful.
SUGERENCIAS:
Estudie todos los días, cada vez que tenga una oportunidad y practique con otra
persona.
Siga las instrucciones. No avance hasta que domine bién un contenido.
Repita todas las veces que sea necesario.
Improvise expresiones con lo que va aprendiendo. La corrección se obtiene con la
prácica. Recuerde que ésto es un curso, donde el propio cursista es gestor y
responsable de su aprendizaje. Se sugiere comenzar desde el primer semestre la
orientaciòn del proyecto seleccionado por vencedores(as) con la ayuda del
facilitador(a). Se realizaran exposiciones al final de cada semestre, cumoliendo con
la polìtica evaluativa de la Misiòn.
Programa_
NIVEL I - Semestre I Elementos del Turismo
Frecuencia: 2 horas semanales - Total de semanas: 20 - Total de clases en el semestre: 40 - Plan
temático de la materia Inglés para el Turismo.
Se enuncian los temas por unidades y se sugiere contenidos del àrea de recepciòn
hotelera.Los contenidos de las unidades son sugerentes a partir de la utilizaciòn de las
funciones comunicativas y propiciar la competencia comunicativa.
Se enuncian los temas por unidades y se sugiere contenidos del área de gastronomía
hotelera. Los contenidos de las unidades son sugerentes a partir de la utilización de las
funciones comunicativas y propiciar la competencia comunicativa.
NIVEL III
Semestre V Servicios gastronómicos
Frecuencia: 3 horas semanales- Total de semanas: 20 - Total de clases en el semestre: 60
Plan temático de la materia Inglés para el Turismo
2 Describing 3h/clases
4 Review 3h/clases
7 Review 3h/clases
8 Review 3h/clases
10 gastronomic 3h/clases
11 Review 3h/clases
12 Review 3h/clases
13 Caterer. 3h/clases
15 breakfast. 3h/clases
16 aperitif 3h/clases
17 Menu 3h/clases
18 Review 3h/clases
19 Review 3h/clases
Total 60
Se sugieren contenidos del área de gastronomía hotelera. Los contenidos de las unidades
son sugerentes a partir de la utilización de las funciones comunicativas estudiadas. Las
orientaciones metodológicas ofrecen una explicación detallada de los términos
gastronómicos.
GRAMMAR:
Present tense of be (am, is).
Imperatives. Yes-no and information questions.
Simple present tense.
How much
Conversation 2.
Cashier: Sorry, this is not enough money.
Mrs Stuart: Oh, I’m really sorry.
Cashier: We take either cash or check.
Mrs Stuart: I’ll pay cash.
Cashier: Sorry, I have no possibility of giving a discount.
Mrs Stuart: What a pity! Because I was planning to do a big purchase.
It’s $96.10 (ninety six CUC and ten cents). Here you are a 100 CUC bill. Keep the change.
Cashier: We’ll be looking forward your new visit. Have a nice day.
Mrs Stuart: Thanks. Of course I will pay a new visit.
Cashier: Come back again!
Mrs Stuart: I’ll come back.
Cashier: Come back soon!
Mrs Stuart: I will.
COMMUNICATIVE FUNCTIONS:
Talk about money.
Ask for something.
GRAMMAR:
Simple Present tense.
Simple past tense.
Simple future tense.
The use of will.
Conversation 2:
Affirmation of flight reservation
I’d like to reconfirm my flight
Reservations clerk: Northwind Airlines. Can I help you?
Daniel Adams: Hello. I’d like to reconfirm my flight, please.
Reservations clerk: May I have your name and flight number, please?
Daniel Adams: My name is Daniel Adams and my flight number is 374.
Reservations clerk: When are you leaving?
Daniel Adams: On May 11th.
Reservations clerk: And your destination?
Daniel Adams: Buenos Aires.
Reservations clerk: Hold the line, please. (...) All right. Your seat is confirmed, Mr.
Adams. You’ll be arriving in Buenos Aires at 4 o’clock p.m. local time.
Daniel Adams: Thank you. Can I pick up my ticket when I check in?
Reservations clerk: Yes, but please check in at least one hour before departure
time.
COMMUNICATIVE FUNCTIONS:
Ask for a reservation.
Recommending.
Talk about quantity.
GRAMMAR:
There is and there are.
Modal verbs: May, could, Can.
Simple Present tense.
Simple past tense.
Simple future tense.
The use of will.
CONVERSATION 2:
Room service
I’d like some breakfast, please.
Mary Jones: Good morning. This is room 113. I´d like some breakfast, please.
Room service: Right. Excuse me. Mrs. Jones?
Mary Jones: That’s right.
Room service: What can I do for you?
Mary Jones: I’d like some grapefruit juice, marmalade, two scrambled eggs with
two sausages, toast, and a pot of black coffee, please. How long will it take?
Room service: Just a few minutes, madam.
Mary Jones: Great. Thank you.
COMMUNICATIVE FUNCTIONS:
Talk about directions.
Ask where someone is from.
Ask about something.
GRAMMAR:
The Simple Present tense.
The Simple future tense.
The Present Perfect
Modal verbs: can, could.
COMMUNICATIVE FUNCTIONS:
Ask for help.
Ask where someone is from.
Ask about something.
GRAMMAR:
The Simple Present tense.
The Simple future tense.
Modal verbs: can, could, may.
The conditional sentences.
SOME TEXTS:
Text 1: Tourism in the Developing World.
Increasingly, countries in the Developing World have become popular as holiday destinations
for Western tourists- so much that those countries now account for around one-eight of the
industry. The countries concerned have generally been keen to promote tourism as a means of
earning foreign exchange, of stimulating the local economy, and of providing employment.
But in recent years the tourist industry has come to be seen as, at best, a mix blessing . People
have begun to calculate the full costs and benefits of tourism-especially its often contradictory
impact on local cultures, the natural environment, and the economy.
Tourism certainly creates jobs. Although the work is largely seasonal, local people are
employed in hotels, shops, banks, restaurants, and bars, as taxi drivers, or as manufacturers of
souvenirs. But if labor is in short supply, and wage rates in tourism are relatively high, other
sectors of the economy can be deprived of their work force. Falling local agricultural production,
for example, will reduce food exports and push up imports of foreign foods.
Countries must also bear the infrastructure costs of tourism. In order to attract visitors, they
may have to improve their roads, water, and electricity supplies, and built airports close to
resorts. Although some of these new facilities are also of benefit to local people, many only
serve tourist areas.
Dependence on tourism also makes a country particularly vulnerable to changing demand.
Tourists are notoriously fickle, this year’s favored resort may have gone out of fashion by next
year. Political disturbances, natural disasters, and outbreaks of disease or food poisoning can
devastate a local tourist industry. Fiji’s military coup in 1987 caused a 70% drop in visitor
arrivals, despite a vigorous international advertising campaign to restore consumer confidence.
The great scale and complex structure of the international tourist industry could now bring
about the complete collapse of a country’s tourist trade. Tour companies can make use of any
number of countries, each offering ‘sun, sand and surf’ and standardized facilities. Switching
vacationers from one country to another presents little difficulty for the company, and may make
no difference to the tourist, but is a disaster for the country that is out of favor.
The effects of tourism on local culture and environment can be mixed. Tourism may help to
sustain native ceremonies and arts and crafts. Similarly, historic buildings and sites may be
preserved, and sanctuaries created for wildlife. Yet tourism can also destroy. Native cultures
can be debased, hotel developments may be unsightly, sewage and oil from boats often pollute
beaches, and the breeding patterns of wild animals are disrupted. It is ironic that the very
qualities and entice tourists to visit a particular country are those most threatened by their
presence.
Text 2: Problems caused by tourism.
St Lucia: When tourism developed, the island’s balance of payments deteriorated as workers
were drawn from banana production.
Fiji: The military coup in 1987 caused a sudden drop in visitors of over 70%. Four out of the five
people involved in the industry were fired. The currency was devaluated by 17%.
Seychelles: tourism has brought much-needed foreign currency but has led to soaring land
prices and the disruption of fishing and farming.
India: hotel developments in Goa divert public resources from local people. Some water mains
to hotel pass through villages without piped water.
Nepal: The influx of hikers has worsened deforestation problems by increasing the demand for
wood and fuel.
Turkey: Tourist developments threaten the nesting beaches of sea turtles.
Venezuela: Tourist agencies have used the powerful chemical dioxin to clear seaweed from
beaches. The poison has killed millions of fish.
Text 3: Definitions:
Process and Philosophy
When people refer to customer service, they usually are talking about the process
of getting help related to a purchase. The purchase could have already happened,
or it could be going on in the present. The term also refers to aid received that is
related to something a person has already bought. Regardless of the timing of the
sale, the main idea or guiding philosophy is that representatives from the store give
the client a good experience, supplying what he needs or wants while treating him
positively.
A receptionist is a type of secretary who specializes in handling the flow of people
through a business. He or she answers phones and deals with people who walk
into a business for appointments or because they need various services. The tasks
that he or she performs can vary, depending on his or her job description, but
people handling is generally viewed as the most important part of the job. As you
might imagine, good people skills are a job requirement for people in this position.
Receptionists control access to executives and other staff, answers questions,
schedules appointments, and handles other interpersonal interactions. They is
literally the face of the business.
Many spas, doctors’ offices, salons, and other businesses that provide services to
the public typically have a receptionist. In these positions, he or she makes
appointments, keeps track of the schedule, keeps staff members updated about
their bookings for the day, and handles client records. He or she will also answer
questions for people about the services that the business offers, and he or she
typically checks people in for appointments and deals with any paperwork which
clients may have to fill out. Receptionists are also expected to handle client
payments in many cases.
A desk clerk might refer to a position in hotel reception. Typically, this form of clerk assists
people checking in and out of hotels and motels, and when they have questions about the
facilities or area. In very large hotels or resorts, this employee’s job might be limited to one part
of the check-in/check-out process, such as handing keys to a guest or making sure baggage is
taken up to a room. Usually the desk clerk does much more than this.
When people first enter a hotel or motel the desk clerk may be the first person with whom they
transact. Clerks verify reservations, or affirm whether there are available rooms. Then, they
may check the person into the hotel, take payment, although this can also occur at the end of
stay, and furnish keys. Possibly in smaller hotels/motels, they might carry bags to rooms. When
people check out, clerks may assist in this process too, reclaiming keys, taking payment, and
answering last minute questions.
Some vocabulario:
-
GLOSARIO EN INGLÉS:
Datos Personales
Spanish word or phrase English word or phrase
¿Cómo se llama / te llamas? What's your name
¿Cuántos años tiene / tienes? How old are you?
Apellido Family name
Apellido Surname
Casado Married
Código postal Postcode
Cumpleaños Birthday
De sexo femenino ; Hembra ; Mujer Female
De sexo masculino ; Varón Male
Dirección Address
Divorciado Divorced
Edad Age
Estado civil Marital status
Fecha de nacimiento Date of birth
Iniciales Initials
Lugar de nacimiento Place of birth
Me llamo… My name is...
Nací en…; Soy de… I was born in…
Nacionalidad Nationality
Nombre Name
Nombre de pila Christian name
Número de Teléfono Telephone number
Señorita Miss
Señorita o Señora Ms
Separado Separated
Sexo Sex
Soltero Single
Soltero Unmarried
Sr (señor) Mr
Sra (Señora) Mrs
Tengo…años I am...(years old)
Viuda Widow
Viudo Widower
Vivir To live
Viajes.
Spanish word or phrase English word or phrase
Aduana Customs
Agencia de viajes Travel agency
Albergue Hostel
Billete Ticket
Billete de ida Single ticket
Billete de ida y vuelta Return ticket
Bolsa de viaje Travelling bag
Carrito de equipajes Luggage trolley
Cheque de viaje Traveller's cheque (U.K.) / Traveler's check
Consigna (equipaje) Left-luggage office
Destino Destination
Documentación Papers
Documentación del automóvil Car's documents
Equipaje Luggage
Equipaje de mano Hand luggage
Equipaje permitido Baggage allowance
Estancia Stay
Exceso de equipaje Excess baggage
Excursión Excursion ; Outing
Excursionista Tripper
Fonda ; Posada Inn
Frontera Frontier ; Border
Gira Tour
Guía (grupo turistas) Guide ; Courier
Guía (libro) Guidebook
Habitación doble Double room
Habitación individual Single room
Horario Timetable
Hotel de lujo Luxury hotel
Hotel de primera, segunda, First, second, third class hotel
Itinerario Itinerary
Llegada Arrival
Maleta Suitcase
Mapa Map
Máquina expendedora de billetes Ticket machine
Media pensión Half board
Oficina de información Information office
Oficina de objetos perdidos Lost property office
Parador State-run hotel
Pasajero Passenger
Pasaporte Passport
Pensión Boarding-house
Pensión completa Full board
Permiso internacional de International driving licence
Polizón Stowaway
Precio del billete Fare
Regreso ; Vuelta Return
Reserva Reservation
Residencia Residential hotel
Retraso Delay
Ruta Route
Sala de espera Waiting room
Salida Departure
Seguro de viajes Travel insurance
Taquilla Ticket office
Tarjeta de identidad Identity card
Tienda de campaña Tent
Turismo Tourism
Turista Tourist
Viajante ; Viajero Traveller
Viaje Journey ; Trip
Viaje de ida Outward journey
Viaje de ida y vuelta Return journey ; Round trip
Viaje de negocios Business trip
Viaje de novios Honeymoon
Viaje de recreo Pleasure trip
Viaje de turismo Holiday
Viaje organizado Organized tour
Visado Visa
Visado de estancia Permit to stay
Word
Meaning Example sentence
part of speech
adjoining rooms two hotel rooms with a door in If you want we can book your
noun the centre parents in an adjoining room.
Bed and Breakfast a home that offers a place to I can book you into a beautiful
noun stay and a place to eat Bed and Breakfast on the lake.
bellboy a staff member who helps The bellboy will take your bags
noun guests with their luggage to your room for you.
book I can book your family in for the
arrange to stay in a hotel
verb weekend of the seventh.
check-in go to the front desk to receive You can check-in anytime after
verb keys four o'clock.
check-out return the keys and pay for the Please return your parking pass
noun bill when you check-out.
cot, rollaway bed a single bed on wheels that If you need an extra bed, we
noun folds up have cots available.
damage charge money a guest owes for repairs We will have to add a damage
noun to hotel property (when caused charge for the hole you put in
by violent or careless acts) the wall.
deposit amount paid ahead of time to You will not receive your deposit
noun secure a reservation back if you cancel.
double bed a bed large enough for two They are a family of four, so give
noun people them a room with two double
beds.
guest a person that is staying at the Our washrooms are for guests
noun hotel only.
hotel manager person in charge at the hotel I'll let you make your complaint to
noun the hotel manager.
indoor pool place for guests to swim inside The heated indoor pool is open
noun the hotel until 10 pm.
inn
There's an inn on the other side
noun another word for "hotel"
of town that has a vacancy.
Jacuzzi, hot tub, a small hot pool for relaxation Our honeymoon room has a
whirl pool noun personal hot tub.
king-size bed extra large bed A room with a king size bed costs
noun an extra ten dollars a night.
a fee for staying past the check- You will be charged a ten dollar
late charge
out time late charge for checking out after
noun
11 am.
linen sheets, blankets, pillow cases We will come in and change the
noun linens while you are out of your
room.
lobby large open area at the front of You can stand in the lobby and
noun the hotel wait for your bus.
maximum capacity the most amount of people The maximum capacity in the hot
noun allowed tub is ten people.
pillow case noun the covering that goes over a Room 201 doesn't need their
pillow sheets changed, but they
requested one new pillow case.
queen size bed bed with plenty of space for two They have a queen size bed so
noun people (bigger than a double) the small child can eaily fit in the
middle.
room service delivery of food or other If you would like a bottle of wine,
noun services requested by guests just call room service.
single bed a bed for one person The economy priced room
noun includes one single bed.
sofa bed, pull-out a bed built into a sofa or couch The room contains a sofa bed
couch so the room actually sleeps five.
noun
towels used to cover and dry the body You can get your swimming pool
noun after swimming or bathing towels at the front desk.
valet staff that parks the guests' If you leave your car keys with
noun vehicles us, the valet will park your car
underground.
wake up call a morning phone call from the What time would you like your
noun front desk, acts as an alarm wake up call?
clock
weight room,
a room that guests can use for Our weight room has a stair
workout room, gym
exercise and fitness climber and a stationary bicycle.
noun