CBEMEC 1 ASSIGNMENT 2

1. How does Deming’s definition of quality-“A product or a service possesses quality if it

helps somebody and enjoys a good and sustainable market” compare with the
definitions discussed in chapter1?
2. Explain the Deming chain reaction.
3. Summarize Deming’s 14 Points. How does each point relate to the four components of
Profound Knowledge?
4. Summarize the four components of Profound Knowledge, How do they mutually support
each other?
5. What is a system? Why is “system thinking important to quality management?