Pros and Cons From Tangalanga - Parapsicology

0.13. Silly way to ask where did the prospect obtain our data:

The Customer Rep. is too agressive and asks without displaying greetings and thanking the
incoming call, straight and quantitative questions instead of obtaining rapport.

0.50. Tries to set rapport:

Just takes random words.

1.17. Cuts the rapport:

The Customer opens his heart and the Cust. Rep. does not even ask what his company or
industry is about, but dressings down the manner in which the customer expresses himself.

1.22. Repeats to problema to be solved:

No empathy from the C. Rep. is created.

2.00. The Customer asks about how serious the company is, and asks about the staff
memebers:

The C Rep. does not know what to respond and in a “all over the place” display he claims that
such information is not available and feels attacked, acting in such this way.

2.39. Custumer asks about the advantages of the services/company:

Te C rep. does not give any numbers, any cases or solid information. When asked about the
blue dollar does not respond in a profesional way; justifying himself about every other
companies doing the same -not blessing- OUR company with fuerther values.

3.50. The client asks for a meeting:

The Customer Rep first tries to set a call which is far away in time, trying to look as if they are
very busy, but immediately opens a possibility very very close in time, not giving any sense of
value.

5.20. Cache:

Sets the amount of money for the interview, very high whithout giving any advice or subtle
notice before. Also, Not giving ANY successessful cases or references to sustain that number.
6.19. Non fungible service:

The Customer Rep does not give any fungible means to calm down or make feel the customer
safe about the service he is going to get.