38/60=63%

1. Which of the following services are 6. Which ofthe followingpieces of computer

functions performed by the general office? hardware is an output device?

(A) Delivering goods (A) CPU

A)
/ (B) Manufacturing goods (B) Mouse
-F (C) Producing information (C) Monitor
i,J (D) Designing new products (D) Keyboard
+ \Y

{ 'i Matchbox Ltd is stnrctured so that each 7. Inan office where large quantities ofprinted
,t*
cr'<
deparhnent has conhol over its own mail,
typing, photocopying and filing. This
materials have to be cut to size, it would be
MOST useful to have access to a
method of organizing office functions is
described as (A)
$(t (B)
guillotine
letter opener
(A) functional (C) sharp-edged knife
t.v (B) centralized (D)
l\ large pair of scissors
I
(C) decentralized
) (D) divisionalized
rx 8. The main DISADVANTAGE of oral
-\d
-t( communication is that there is no
a\l 3. An organizational chart shows the

$v
^ t\' \l
(A)
(B)
position of each employee
the names of department heads
(A)
(B)
(C)
record
privacy
reliability
,\N\ (C) order in which work is carried out (D) impression
It
t\ (D) lines of responsibility of different
positions
9. Which of the following is NOT a
characteristic of registered mail?
4. Alarge office space withmany employees
''t
\4 working in the same area is referred to as (A) Offers proof of postage.
(B) Facilitates safe delivery of mail.
\) (A) cellular (C) Normally sent by second-class
(B) enclosed mail.
(C) extended (D) Offers compensation for loss or
(D) open-plan damage.

5. The science offitting the workplace to meet

the needs of employees is known as

(A) networking
(B) ergonomics
(C) telecommuting
(D) social responsibility

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012370r0tF 2075
10. The difference between A4 paper and A5 14. The internet may BEST be described as
paper is
(A) a local network of web pages
L ,A'5width in landscape is the same (B) an internal area network to send
as,{4 width in portrait e-mail
U. A4 paper is smaller than ,A.5 paper (c) a network that can help control
m. ,4.5 paper is half the size of A4 viruses
paper (D) an international network that can
connect computers
(A) I only
(B) II only
(C) I and III only 15. Which of the following is an example of a
(D) II and III only fringe benefit?

(A) Promotional offers

11. Which of the follwing items would be (B) Holiday arrangements
included in a memorandum? (C) flsining opporhrnities
(D) Use of company vehicle
(A) Date
(B) Salutation
(C) Designation 16. It is now three months since a graduate
(D) Complimentary close applied for ajob at a large firm. The graduate
received only a letter of acknowledgement.
What action should the graduate take to
indicate that he/she is still interested in the
12. A businessman is travelling to a country
job?
which is one hour ahead of the time in his
country. Ifthe plane departs at 12:00 noon
and the flight takes one hour and fifteen
(A) Write another letter of application.
minutes, what time will it be when he
(B) Write a letter to follow up on the
application.
arrives at his destination?
(C) Telephoneafriendwhoworkswith
the fimr.
(A) 0215 hours
(D) Visit the company and ask to see
(B) 1215 hours
the human resource manager.
(C) 1315 hours
(D) 1415 hours

17. Which of the following positions is

responsible for receiving and relaying
13. Which ofthe following is NOTa source of messages and making appointments?
inforrration on job opportunities?
(A) Receptionist
(A) Thesaurus (B) Office hostess
(B) Newspaper (C) Office messenger
(C) Trade journal (D) Company secretary
(D) Company newsletter

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0r2370t01F 2015
 18. Which of the following would be MOST 22. Which of the following would a receptionist
suitable for storing inactive files? use to record information about visitors to
a firm?
(A) Box files
(B) Microfilm (A) Call card
(C) Accordion files (B) Personal diary
(D) Suspension folders (C) Reception register
(D) Schedule of activities
19. Which of the following services would
usually be offered to customers who have 23. Travellers cheques are used instead ofcash
fixed deposit accounts at a commercial when travelling abroad because they
bank?
(A) have a greater value than cash
I. Permission to write cheques on the (B) will be replaced by the bank if lost
accounts (C) are preferred to cash in foreign
fI. Withdrawals on demand with countries
interest earned (D) give the traveller a high status
ru. Higher interest rate than that rating in the foreign country
offered on savings accounts

(A) I only 24. Files which are no longer in use and placed
(B) III onty in storage are referred to as
(C) I and II only
(D) I, II and fII (A) stored
(B) indexed
(C) inactive
20. Which of the following is NOT a (D) reserved
requirement of a letter of application?

(A) It should be typed. 25. A visitor arrives at the office without an

CB) The grammar used should be appointment. What is the MOST suitable
correct. action for the receptionist to take?
(C) It should request an opportunity for
an interview. (A) Take him/trer to see the manager
(D) It should indicate the position for immediately.
which the person is applying. (B) Invite the visitor to wait until he/
she contacts someone to assist.
(C) Give the visitor a chance to wait
21. The term'cross-referencing' refers to before meeting a member of
documents that are filed
staff.
(D) Tell the visitor that he/she can
(A) as inactive only receive attention if an
(B) as miscellaneous appointnnent is made.
(C) under the same heading
(D) under different headings

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0t237010/F 20ts
 26. At the annual general meeting of Verona 30. The chairperson's role in a meeting is to
Enterprises, an equal number oivotes were
cast for and against a motion; What action
should the chairperson take to break the tie?
I. control the discussions and guide
members
(A) Exercise his casting vote.
U. make notes of the discussion as
they take place
(B) Ask the members to vote again. III. ensure all members are given an
(C) Adjoum the meeting to aiother
opportunity to speak
date.
(D) Ask the members to ratifu the (A) I and II only
motion. (B) I and III only
(C) II and III only
27. In a meeting, the
(D) I,II and III
role of a proxy is to

(A) present the agenda 31. The clerk responsible for making rravel
(B) put forward motions
arrangements omitted a hotel reservation
(C) act on behalf of an absent member
for an officer. The officer was due to depart
(D) collect votes from all in attendance
at 10:30 a.m. The error was discovered at
10:00 a.m. on the same day. What should
the clerk do to address the problem?
28. Which of the following terms is used to
describe a committee which has been set
up to deal with a specific matter?
L Call the hotel, explain the situation
and make the reservation.
(A) Central
II. Contact the officer at the local
(B) airport and inform him of the
Ad hoc
erTor.
(C) General
ru. Make ilrangements to explain to
(D) Admi1i5x.a1irr"
the officerwhen he arrives athis
destination.
29. Within a meeting context, a
certain action be taken is known as
proposal that (A) I only
(B) II only
(A)
(C) I and II only
a motion
(B)
(D) II and III only
an agenda
(c) a casting vote
(D) an arnendment 32. An itinerary gives information conceming

(|) the appointments for the day

(B) the details of a business trip
(C) work to be done by an executive
(D) departure and arrival times of
flights

0r2370r0tF 2015 GO ON TO THE NEXT PAGE

 33. I\{rs Kay purchased a new stove on hire 38. Clare Lee is paid a basic wage of $g.00
purchase from New & Used Appliances
per hour for a 4O-hour week and $9.60 per
Ltd. She wants to authorize hei-bank to hour for overtime work. Last week Clare
make monthly payments. Which of the worked 48 hours. What was her total wage
following services should she use? for the week?
(A) Debit order
(A) $ 76.80
CB) Money order
(B)
(C) Credit transfer
(c)
$32o.oo
$3e6.80
CD) Standing order
(D) $760.00

-34. Which ofthe following is used by Caribbean

39. When additional money is paid to an
businessmen who travel between various
employee for more work completed in
English-speaking Caribbean countries?
fewer hours than specified, at what rate is
(A) Visa the amount calculated?
CB) Passport
(A)
(C) Entry permit Flat
(D) National identification card (B) Bonus
(C) Overtime
(D) Double time
35. The clerk in the human resource office is
responsible for
40. Anange the following list in the correct
(A) preparing cheques alphabetical order for filing.
(B) keeping peny cash
(C) listening to complaints L DrA. Dalton
(D) keeping personnel records II. Tree Felling Company
ru. Georgina Dress Shop
fV. 8-hours Cleaning Service
36. Which of the following internal factors
are MOST likely to contribute to high (A) r, ry trr, II
employee furnover? (B) II, I, III, rv
(c) III,I,II, rV
(A) Low salaries and poor working (D) ry u,I, III
conditions
(B) The state ofthe counbry's economy
41. What should a clerk do if the number of
and lack of training
(C) Poor fringe benefits and the high
items being delivered is less than that
shown on the delivery note?
level of taxation on salaries
(D) Promotional opportunities and
(A)
competition for job placement Reprimand the delivery agent and
refuse to accept the delivery.
(B) Retum the goods and ask forurgent
37. In a cash book, all monies received are delivery of the correct order.
indicated as a (C) Accept the delivery and ask the
ssmpany to send the outstanding
(A) credit items-
(B) deposit (D) Write the shortage on the delivery
(C) debit enbry note before signing forreceipt of
CD) credit enty the goods.

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ot2370t0tF 20Is
 Items 4?A3 refer to the following transactions which occured during the month of January 20L5 -

Date Details Description Debit Credit Balance

I January Balance 150
3 January Interest )
5 January Withdrawal ATM 140
12 January Cheque 13572 200
15 January Cheque 8743r 50
27 January Service charge l0

42. The extract shown above is an example of 43. Assuming that there are no further
a transactions, what is the opening balance
on the account on i February?
(A) cash book
(B) summary sheet (A) $105
(c) statement of account (B) $lss
(D) bank reconciliation statement (c) $les
(D) $285

44. When cash is paid from the chief cashier 46. Which of the following details is NOT
to the petty cashier, the transaction should included on the cash disbursement sheet
be recorded as a used in petty cash?

L debit in the cash book (A) The unused balance

II. credit in the cash book (B) Asummary of the frrnds spent
trI. debit in the petty cash book (C) The date on which the money was
tV. credit in the petty cash book paid
(D) The name of the person receiving
(A) I only the funds
(B) I and III only
(C) II and III only
(D) tr and [V only Item47 refers to the following extractfrom
a petty cash book.

45. What steps should a businessman take if Goods and Cleaning Postage Tea Breaks Travel
his cash book and bank statement show a Services $ $ $ $
difference of $20? Totals 30.00 15.00 19.40 22.00

(A) Reconcile his bank statement with 47. The petty cash float is $100.00 and it is
his cash book. operated on the imprest system. What
(B) Regard the $20 as interest on his amount should the peffy cashier receive to
current account. start the new period?
(c) Inforrr the bank that an error has
been made in his account. (A) $ 86.40
(D) Write a cheque for $20 to balance (B) $100.00
his statement with the bank. (c) $113.60
(D) $186.40

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0r2370r0tF 2015
 Items 4f50 refer to the following fonn. Item 51 refers to the following information
on the movement of stock.
StockRecord

Description: Pencil
Month Receipts Issues
Case Supplier: pink Star Ltd
StockRef: l2l80 Max: 100 Min: 15 January t5 @$35
February t5 @ $30
Reorder Level:25 May 20
Date Order In Out Balance
No. 51. What is the cost of the closing stock at the
20t4 end of May, using the FIFO method?
1 September
3 September 6p/32 75
s0
(A) $3oo
4 September 7d/8
125
(B) s32s
5 September Fp/9
s0
50
75
25
(c) $3so
8 September Ks/12 20 45
(D) $370

48. Areorder forpencil cases should be placed

52. The operations office is responsible for
on
planning and organizing the
(A) I September
cB) 3 September
(A) delivery of goods
(c) 4 September
(B) marketing of goods
CD) 5 September
(C) production processes
(D) contracts of employment

49. How many pencil cases were issued on

5 September?

(A) 20
(B) 2s
(c) 30
(D) s0

50. What is the total number of pencil cases

that were issued?

(A) 80
(B) 100
(c) 120
(D) t4I

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0t2370t0/F 2015
 Items 53-54 refer to the following
information.

GARDEN SUPPLTES & PLANT

CARE SERVTCES
2I Happy Sheet
Bushey park

To: MrD Lee

50 New Lane l0May 2013
Mountain View

OrderNo.:483
Description
---
Unit Total
I Model C -I,"*nMG $ $
556.00 556.00

Terms: d:::*t ifpaid within 7 days

lgyo within -14 days
?17:
N/30

E&OE

53. The term .E & OE, on the

invoice indicates that
(A) Mr Lee should not regard this
(B) document
e piant ca,e i"J";; ;A ffiH:,.,ll ::;H::
(c) :il:Tfr :"ties
oTrl*t"*lies
made when preparing
& Plant care services may not
have iucruded au the items
that Mr Lee
(D)
Garden supplies & Plant
T*ffH.:old care services to the terms
of sale as shown on

54. Horv much should Mr Lee pay

if the bill is senled on 16 May?
(A) $255.60
(B) s339.00
(c) $417.00
(D) s5s6.00

01237010/F 2o1s GO ON TO TFIE NEXT PAGE

 Items 55-57 refer to the following document

CUSTOMER'S NAME:
Zina's Upholstery

JOB: Twelve (12) Cushions

JOB NO: 170

TIME REQUIRED TO COMPLETE JOB:

Two (2) days

MATERIALS NEEDED:
COST
$
Fabric 600
Sponge 250
Thread 60

LABOUR REQUIRED:

Stitcher N.
Total Cost oflabour 200
Add20% forOverheads
Total Cost of Job

Cost per unit:

The document above is an example of a s7. The ToTAL cost of the job is
(A) job card (A) $ 710
(B) cost card (B) $ e10
(C) time card (c) $1 llo
(D) record card
CD) $1 332
56 What is the 20Yo overhead charge?

(A) $140
(B) $182
(c) $222
(D) $266

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01237010/F 20ts
 5S. The table below is an extract from an airline schedule which shows that the aircra^ft will stop in
Antigua (AM, on its way to Jamaica (Kn\D from Barbados @GI).

Schedule: Barbados to Jamaica

Date Airport Departure Arrivalfime Airport

Time
Thursday BGI 3:00 p.m. 4:25p.m. ANU
14 March 2015 AI{U 7:30 p.m. 8:30 p.m. KIN

How long will the aircraft be on the ground inAntigua?

(A) 3hows5minutes
(B) 4 hours 25 minutes
(C) 5 hours 30 minutes
(D) 7 hours 30 minutes

59' P.Hawk has a manufacturing business. His raw material cost $1 900. Rates and rent total
$2 000
and factory wages amount to 52 500. The nrJmber of units produced is 640.

What is the cost per unit?

(A) $4
(B) $6
(c) $10
(D) $13

60. What is the benefit ofhaving insurance coverage during the transportation of goods?

(A) Prevents accidents

CB) Ensures goods are not stolen
(C) Prevents the driver frsp selling the goods
(D) Compensates the business-atr in case of a loss

END OF TEST

IFYOU FINISH BEFORE TIIIIE IS CALLED, CrngllyoItR WORI( ON TmS TEST.

012370iOrF 2015