ABIGUEL GONZALES ORCINE

CONTACT: +971-565633797
EMAIL: abiguelorcine26@gmail.com

OBJE CTIVE
To continue my career in an organization where my exceptional customer service and sales
management skills can be utilized to improve business, as well as gaining further experience to
benefit mutual growth and success

Pe r sonal Ski ll s
Date of Birth:  More than many years of Customer Service, Sales and Support working experience as a
21st September,1990 Barista
 A graduate in College
Gender:  Excellent interpersonal, coordinating and problem solving skills
Female  Effective communication skills
 Ability to work in a diverse and dynamic environment
Nationality:  Innovative and ability to work under pressure to meet deadlines
Filipino  Ability to accept any challenges
 Good team player with positive attitude
Industry:
Hospitality/F&B
W or k Expe r ie nc e
Functional Area:
Barista/Casher/ Customer Service Representative/Supervisor – Fresh Bakes
Sales/Customer Service/
Cash Handling/ Café (Abu Dhabi UAE)
Inventory ( 2015 - present)
Management/Supervise

Availability to Join: Responsibilities:

1 month notice  Greet customers as they come into the outlet lead to their table
 Took orders from both the new and existing customers and followed up to ensure delivery
Languages Known:  Proactively cross sell and upsell all products
English/Basic Arabic  Educate customers about the history of each coffee blend when asked
 Take orders and punch them in the coffee shop database
 Give samples of new or popular coffee blends to create sales opportunities
 Provide customers with information on any ongoing promotions and discounts
 Making sure that the amount paid and the change is right given to the customer.
 Take customer complaints and solve what I can as quickly as possible and escalate bigger
issues to management immediately
 Responsible for daily routine check-up of all goods in the store
 Cost minimization
 Creating employee schedules,assigning schedules and responibilities to employees,checking
to see if these responsibilities and assignments are carried through in the store
 Overseeing the daily operation of a store making sure it runs smoothly and effectively and
update the owner
AL ORKED SWEET AND PASTRY – Hail City ,Kingdom of Saudi Arabia ( K.S.A )
(September 2013 – August 2015)

Responsibilities:
 Assign as a counter salesgirl taking care of direct orders from the customer
 Serves as a casher in taking the amount for goods sold
 Reported to management sales and trends for effective planning

Customer Service Assistant - Max’s Restaurant ( Bulacan, Philippines )

(July 2011 – January 2013)

Responsibilities:
 Greet customer in a courteous manner.
 Assist and support restaurant chefs in preparing dishes and beverages.
 Take orders and serve the customers
 Assists in serving quality of food and beverages
 Prepare billings for customers for the services offered
 Maintain and manage restaurant premises in hygienic and cool condition
 Took orders from both the new and existing customers and followed up to ensure delivery
 Ensure stimulatingly pleasant restaurant experienced to customer

Front Desk/Housekeeping Room Attendant – Barcie International Center ( Bulacan,

Philippines )
( November 2010 – April 2011 )

Responsibilities: Front Desk

 Greet guest and patrons as they arrive
 Ask if guest have a prior booking.
 Manage the registration process.
 Operate hotel switch board, take calls and provide information and transfer calls.
 Provide guest with room keys and call for bellboys.
 Handle guest check-ins and check outs appropriately.
 Take reservations over the telephone through emails and in person.
 Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted
to them.
 Balance cash at the end of the shift and generate accounting report for the benefit of next
shift.

Responsibilities: Housekeeping Room Attendant

 Enters and prepares the room for cleaning
 Make-up the bed
 Dust the room and furniture
 Replenish guest room and bath
 Cleans the bathroom and closet
 Checks and secures the room
 Deliver and retrieve items on loan guest e.g. iron and ironing boards
 Cleans guests room/bedroom/floor corridor.
 Responsible for archiving and exceeding the guest satisfaction score.
Dinning Crew – Red Ribbon ( Laguna, Philippines )
( May 25, 2010 – October 26, 2010 )

Responsibilities:
 Responsible for providing courteous and efficient food and beverages services to the guests
 To present menu, take order, suggest and recommended appropriately
 To attend and respond to guest’s needs promptly and professionally
 To present bill ton diners, collect payment and give to the cashier. Return change or credit
card to diners.
 To perform general housekeeping and cleaning duties, including sweeping, mopping,
cleaning glasses furniture and fitting.

Com pe te nce Sum m ar y

 Proficient in use of Microsoft Word, PowerPoint and Excel to intermediate level.

 Exceptional working knowledge of electronic mail and Internet.
 Easy understanding and use of different business applications
 Excellent written and verbal communication skills.
 High level of literacy and numeracy skills.

E duc ati onal Qual ifi c ati on

Int er nati o nal D iplo m a Of C ar egiv er

F i l i p i n o I n s ti t u t e
Al Ain Campus,Al Ain United Arab Emirates
October 2019 to February 2020

Hotel and Restaurant Services

Bulacan Polytechnic College
City of Malolos Bulacan
Date Graduated: April 2010
Seminar Attended:
Hotel exposure: Understanding the Hospitality Business
- Student will engage in learning activities that provide a foundation for management of
food service operation.
- Student will acquire an understanding of the importance of tourism and hospitality
industry role in supporting this vital economic force.