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Started on Wednesday, 12 October 2022, 9:55 AM

State Finished
Completed on Wednesday, 12 October 2022, 10:17 AM
Time taken 22 mins 30 secs
Grade 9.00 out of 10.00 (90%)
Question 1
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Question text
Expertise in using the Internet and Internet-based services, handling computer hardware,
computer operation and maintenance, and troubleshooting computer systems are some
examples of ____________________ skills.

Select one:

a.
Technical

b.
Soft

c.
All of the choices

d.
Business
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The correct answer is: Technical

Question 2
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Analyze the diagram below to answer. Fill in the blanks with the correct answer or
categorize the causes if they are considered problems in Materials, Measurement, Method,
People, Equipment or Environment.
When the programmers started writing the code, the customer/client keeps on changing
Method
and adding more requirements. This cause is under Answer .
When the program was written, some team mates are
talking too loud and distracted the others. This cause is
categorized under _________________.
Some of the programmers were not present during requirements gathering, this cause is
classified as a
_________________ problem.
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The correct answer is: method

Question 3
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Question text
The following are all part of the communication process, EXCEPT for one:

Select one:

a.
Source

b.
Feedback
c.
Printing

d.
Decoding
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The correct answer is: Printing

Question 4
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Analyze the diagram below to answer. Fill in the blanks with the correct answer or
categorize the causes if they are considered problems in Materials, Measurement, Method,
People, Equipment or Environment.

One programmer, who is just a recent graduate, was assigned to do a big task. His
colleagues are not aware that he doesn’t have the skills required. This falls under Answer
People
.

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The correct answer is: people
Question 5
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Analyze the diagram below to answer. Fill in the blanks with the correct answer or
categorize the causes if they are considered problems in Materials, Measurement, Method,
People, Equipment or Environment.

Few programmers are complaining about slow Internet connection and this affects their
Equipment
work. This cause is categorized in Answer .

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The correct answer is: equipment

Question 6
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Analyze the diagram below to answer. Fill in the blanks with the correct answer or
categorize the causes if they are considered problems in Materials, Measurement, Method,
People, Equipment or Environment.
Due to a tight deadline, the programmers decided to write the code immediately without a
Measurement
plan. This cause is classified under Answer .

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The correct answer is: method

Question 7
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Question text
informa
Answer  oral communication may be done in a workplace and it takes different forms
such as telephone conversations, face-to-face conversations and brainstorming.

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The correct answer is: Informal

Question 8
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Question text
This Internet online resource allows the user to interact either as a learner or instructor.

Select one:
a.
edX

b.
Udemy

c.
Coursera

d.
Lynda.com
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The correct answer is: Udemy

Question 9
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Question text
True or False: You can do as you please in the workplace, just remember to show that you
working hard only when the boss is around.
false
Answer: 
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The correct answer is: False

Question 10
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Question text
This refers to how people make sense of, understand or perceive something.

Select one:

a.
Feedback

b.
Interpretation
c.
Interpersonal

d.
Negotiation

e.
Communication

f.
Channel

g.
Empathy

h.
Technical

i.
Active listening

j.
Boundaries
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The correct answer is: Interpretation

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