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Nursing Economic$

Board Culture and the Role of


Interpersonal Relations
Lisa J. Sundean Jacqueline Fawcett Lawrence D. Prybil

Board culture has significant “Culture is like the wind. It is continue the momentum to
influence on board members’ invisible; yet its effect can be increase board appointments for
decisions, effectiveness, and seen and felt” (Walker & nurses across sectors, parti-
overall organizational Soule, 2017, para. 1). cularly in the healthcare sector.
performance. Board culture As nurses are encouraged to
develops from the quality of
relationships among board
members, as explained within
Peplau’s theory of interpersonal
relations. Nurse leaders who
N urses are repeatedly
encouraged to prepare
for and operationalize
transformative leadership by
securing positions on boards of
prepare for and seek appoint-
ments on boards across sectors
(NOBC, 2020), we turn our
attention to the internal
environment of boards – board
understand and recognize the directors (Nurses on Boards culture – the environment board
characteristics of board culture Coalition [NOBC], 2020; members create collectively
are ideally positioned to leverage Sundean, 2020). Efforts to through interpersonal
interpersonal relationships advocate, prepare, and place relationships (Walker & Soule,
among board members to nurses on boards are directed 2017).
influence board deliberations and not only toward nurses and Board culture, described as
decisions toward improved nursing students but also toward a “pattern of beliefs, traditions,
health, health care, and health board leaders and organization and practices that prevail when
equity for stakeholders. executives who are responsible the board convenes to perform
for board composition its duties” (Prybil et al., 2012, p.
(Cleveland & Harper, 2020; 37), is a nuanced and essential
Prybil, Popa, & Sundean, 2019; part of the board experience
Sundean et al., 2019). Despite that has substantial impact on
these efforts, nurses serving on the adequate performance of
boards as a percentage of total the board and organization
healthcare organization board (BoardSource, 2017). Although
seats is static at about 4% board culture is unseen, it is a
(American Hospital Association pervasive component of each
[AHA], 2019; Prybil, 2016). board (Walker & Soule, 2017)
Considering advocacy initiatives and is regarded as central to
supporting board appointments determining a board’s responses
for nurses (Prybil, Popa, to organizational needs and
Warshawsky et al., 2019), it is external circumstances (Barlow,
surprising and of concern that 2017; Howard-Grenville et al.,
nurses serving on hospitals and 2020). Understanding the
health system boards continue characteristics of board culture
to be limited. It is vital to and how it operates through

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interpersonal relationships nurses on boards are related to members interacting to support


among board members is gender disparities, lack of the organizational mission.
imperative for all board appreciation of nurses’ These features play a significant
members, including nurses qualifications for board role in deliberations, decision-
who serve on boards or aspire membership, and concerns making, board effectiveness,
to do so. about conflicts of interest. These and organizational performance
Considering the significance barriers are supported by the (BoardSource, 2017; Daley et al.,
of culture to board effectiveness findings of meta-ethnography 2018; Prybil et al., 2012).
and organizational performance, revealing nurses and women on Although the core characteristics
the purpose of this article is to boards face challenges including of board culture may vary from
fill the gap in the nursing lack of understanding by male- board to board and may not be
literature by describing the dominated board leaders about uniformly represented within
characteristics of board culture, the credibility of board service each board, many traits overlap,
connect the significance and by nurses in particular and create conditions for other
operation of board culture women in general, cronyism, characteristics, or result from the
within the framework of tokenism, power struggles, and activation of other attributes.
Peplau’s classic theory of perceived philanthropic Eight generally agreed upon
interpersonal relations (1952; incapacity (Sundean & McGrath, traits of board culture are
1997), and offer examples and 2016). described in Table 1 and
strategies for influencing board Other researchers have include (a) active engagement,
culture to nurses who serve or explored experiences of nurses (b) openness to inquiry and
aspire to serve on boards. With on boards (Jones et al., 2016; rigorous deliberations, (c)
a clearer understanding of board Murt et al., 2019; Sundean, 2017; cohesion and trust, (d) shared
culture and how it operates, Sundean & McGrath, 2016; commitment, (e) focus on
nurses can leverage their Walton et al., 2015), nurses’ strategy and oversight, (f)
knowledge, perspectives, and intentions to serve on boards adherence to ethics and high
expertise to participate fully in (Peltzer et al., 2015; Walton et standards, (g) commitment to
the work of boards. al., 2020), and the case for broad diversity and expertise,
nurses on boards (Sundean et and (h) continual improvement
Background al., 2018). The extant body of (BoardSource, 2017; Prybil et al.,
nursing literature demonstrates 2009; Prybil et al., 2012).
The genesis of this topic increasing evidence supporting
was a presentation by the first nurses on boards and Board Interpersonal
author (LS) about nurses’ momentum for board Relationships
influence on board effectiveness preparation and placements.
and performance (Sundean, However, a gap in the nursing The characteristics of board
2020). In preparation for the literature exists related to board culture are actualized through
presentation, an audit of the culture, its significance to board the quality of interactions
nursing literature revealed a effectiveness and organizational among board members. Every
dearth of literature about board performance, and interpersonal new board member enters into
culture. An integrative review of relations in developing and an existing board culture, and
the state of the science about operationalizing board culture. every new board member has
nurses on boards from 1988 to the opportunity to influence the
2015 revealed the acceleration Characteristics of Board board’s culture. The primacy of
of nurses’ interest in board Culture interpersonal relationships in the
service and called nurses to development and
action to serve on boards The beliefs, traditions, and operationalization of board
(Sundean et al., 2017). Prybil practices reflected in board culture has yet to be explicitly
(2016) suggested barriers to culture develop from board acknowledged. Peplau’s (1952;

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Table 1.
Characteristics and Descriptions of Board Culture

Characteristics of
Board Culture Description
Active engagement Board members are well informed, eager, and prepared for board meetings and deliberations
that lead to informed decision-making (Prybil et al., 2012). Board members are encouraged
to be informed on the operations of the organization but discouraged from “getting into the
weeds” of operations. Engaged board members are encouraged to ask probing questions
rather than tell the organization how to operate. Mission-focused rigorous deliberations are
one indicator of active board engagement (Braverman, 2019). Actively engaged boards tend
to be more aware of ethical hot spots within the organization and among board members
and are best positioned to address such concerns in a timely manner (Vollmer, 2018).

Openness to inquiry and Challenges to conventional thinking and dissent in decision-making are welcomed by the
rigorous deliberations board. The characteristic of board culture implies support for individual board members’
agency or voice including respect for dissent in decision-making (Creary et al., 2019;
Sundean & McGrath, 2016). The board’s openness to inquiry and rigorous deliberations
creates conditions for innovative problem solving, challenging conventional thinking, and
disrupting groupthink (AHA, 2019; Howard-Grenville et al., 2020).

Cohesion and trust The board develops a sense of unity among its members based on trusting relationships to
the extent that cohesion and trust are the mechanisms that draw diverse board members
together around shared purpose and organizational mission, supporting openness to inquiry
and rigorous deliberations (Foutty, 2020; Frei & Morriss, 2020; Prybil et al., 2012). Cohesive
boards collectively conform to meet organizational mission and generally agree on strategy
(Heemskerk et al., 2015) but are not so united that they fall into the trap of groupthink.

Shared commitment Collective commitment to the organization’s mission is paramount to the board’s culture
(BoardSource, 2017; Prybil et al., 2012). In the healthcare sector, the mission should focus
on high-quality care of the population served (Daley et al., 2018). Every board member has
an obligation to consider their alignment with the organization’s mission prior to joining the
board and must commit to working alongside fellow board members to advance the
mission. These considerations are part of the fit test – ensuring personal interests and values
align with the organization’s purpose (Curran, 2016).

Focus on strategy and Two main functions of boards are to define and approve organizational strategy, and then
oversight engage in actions to ensure the strategy is carried out to meet the mission (White & Griffith,
2019). The board whose culture is consistently attentive to strategy (the process for reaching
goals) and oversight functions also encourages active engagement and accountability for
decisions (Peisert, 2018). The board’s focus on strategy and oversight of organizational
performance creates conditions for the board to ask the right probing questions on behalf of
stakeholders (AHA, 2019; BoardSource, 2017).

Adherence to ethics and The board demonstrates collective commitment to ethical practices and high standards of
high standards governance, hallmarks of effective board governance (Vollmer, 2018; White & Griffith, 2019).
Accountability for decisions and oversight demonstrate high standards. Governance
practices founded on and guided by ethics and high standards maintain the reputation of
the organization and board (BoardSource, 2017).

continued on next page

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Table 1. (continued)
Characteristics and Descriptions of Board Culture

Characteristics of
Board Culture Description
Commitment to broad A significant component of board effectiveness is the broad diversity of its members and
diversity and expertise willingness to draw upon different experiences, perspectives, and expertise (BoardSource,
2017; Prybil, Popa, Warshawsky et al., 2019). Board composition inclusive of broad diversity
and expertise facilitates openness to inquiry and rigorous deliberations. Heterogeneous
boards harness the full brain trust and multiple perspectives of their members (Creary et al.,
2019; Foutty, 2020; Landaw, 2020).

Continual improvement Commitment to continual improvement facilitates development of board skills and leadership
capabilities relevant for carrying out board duties and ensures effective board culture is
maintained over time (Cleveland & Harper, 2020; Vollmer, 2018). Continual improvement
through education, development, and self-evaluations demonstrates the board’s
commitment to high standards (AHA, 2019; BoardSource, 2017).

1997) classic nursing theory of phases of interpersonal relations Orientation Phase


interpersonal relations was overlap with the characteristics
Combined with assessing
selected as a sound theoretical of board culture (see Table 2).
personal values, qualifications,
approach for understanding,
Application of Peplau’s Theory and expertise in alignment with
navigating, and contextualizing
of Interpersonal Relations the organization’s mission, the
board culture.
nurse leader enters the
Although Peplau’s theory The relational behaviors
orientation phase of
focuses on the nurse-patient between board members
interpersonal relations before
relationship, the theory is collectively shape the board’s
formal installation onto the
equally applicable to culture and are directed toward
board. Assessment of the
interpersonal relationships achieving organizational goals
organization and its mission,
between other persons, such as and mission. In the presence of
vision, values, and performance
nurse and non-nurse board interpersonal relations among
are a proxy for board culture
members. According to Peplau board members, the eight core
(Barlow, 2017). A strategy for
(1997), “Relations refers to the characteristics form a network
assessing board culture before
connections, linkages, bonds, or that is board culture.
joining a board is to engage as
patterns that develop and are Conversely, without
an external member of a board
identifiable in the relationship” interpersonal ties between board
committee. Boards are often
(p. 162). This explanation is members, a healthy board
open to such arrangements, and
congruent with the definition of culture cannot develop.
this strategy can give a potential
board culture as described in According to Barlow (2017),
board member time to observe
the seminal works of Prybil and unhealthy board culture is a
board dynamics and culture
coauthors (2009; 2012). major barrier to achieving
during committee meetings.
Peplau’s theory of inter- organizational goals.
Direct inquiry about board
personal relations is divided into Professional and social
culture during the interview
three overlapping phases: opportunities to build board
process with existing board
orientation, working, and relationships provide fertile
members is appropriate for
termination. The working phase ground to grow effective board
board candidates. An alternative
is further divided into two culture that achieves
to asking about board culture
subphases: identification and organizational goals focused on
during the interview is to
exploitation. The theoretical mission.
discuss the board’s culture

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Table 2.
Phases of Peplau’s Theory of Interpersonal Relations and Application to Board Culture

Phase/Subphase of Peplau’s
Theory of Interpersonal Application to Development and
Relations (1952; 1997) Description Maintenance of Board Culture
Orientation phase People learn what each New board member assesses existing board member
has to offer in the dynamics and organizational performance. Existing board
relationship. members also assess new board member’s fit for the
existing culture.

Working phase The work of the people in To carry out board duties on behalf of the organization,
the relationship occurs board members engage in priority setting, strategic
and is further divided into planning, financial analysis, executive evaluations, and
two sub-phases. board self-evaluations. Each board member leverages their
values, experiences, and relational abilities toward the
purpose of achieving organizational mission. Deliberations
and decision-making in the working phase of board
members’ relationships with each other (including both
subphases) demonstrate the board’s culture.

Identification subphase People learn how to Board members engage in discussions and deliberations
leverage the interpersonal that reveal their values and expectations about
relationship toward a organizational goals.
purpose.

Exploitation subphase People make full use of Board decisions that will advance organizational goals are
the interpersonal supported by the quality of the network of board culture
relationship during this characteristics.
subphase.

Termination phase People end the Succession planning for planned or unplanned board
relationship. turnover either aims to maintain the existing board culture
or seeks to reshape board culture to a future state based
on a variety of factors. Formal succession planning relies
on communications among board members to determine
attributes of new board members, potential impact on the
board’s culture, and potential impact on the organization.
The board member who rolls off the board leaves a legacy
based on relationships with existing board members and
how those relationships resulted in a culture that
supported the organization’s mission.

privately with one or more the orientation phase, the nurse conversations provide a
current board members to leader also assesses their structured format for assessing
understand better how work potential contributions to the board culture. Further, the
gets done, how crises are board’s culture. orientation phase offers an
handled, how discussions Regardless of how the nurse opportunity for existing board
proceed, how decisions are leader becomes oriented to the members to determine the
made, how board recruitment is board, they can ask probing board candidate’s fit with the
managed, and how the board questions about the board culture and organization
assesses its performance (AHA, characteristics of board culture mission.
2019; Prybil et al., 2012). During (see Table 1). These

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Working Phase and interpersonal relations is professional expertise and


required for boards to be promoted high standards and
Once formally installed on
effective. Nurses’ expertise in ethics among the board
the board, the nurse leader
interpersonal skills facilitates members to shift perspectives
transitions into the working
effective board discussions and and shape board culture
phase of interpersonal relations
deliberations (Sundean et al., centered on organizational
(inclusive of both subphases).
2018). mission. The board members
Interactions between board
Active engagement and trust reconsidered their strategy and
members signal how the board’s
between board members create contracted with a 24-hour in-
culture is operationalized,
conditions for candid house radiology group to ensure
maintained, and evolves.
discussions, respectful dissent, quality care. The nurse’s skill in
Continual attention to board
and decisions made from interpersonal relationships
culture through board members’
diverse perspectives fostered acceptance of her
relationships is crucial for board
(BoardSource, 2017; Frei & expressed concerns, providing a
effectiveness and organizational
Morriss, 2020; Prybil et al., template for centering the
goal achievement (Barlow,
2012). Board relationships discussion, deliberations, and
2017).
maintained with high standards, decision-making on patient care
The board experience of the
ethics, and focused on outcomes and organizational
first author is shared to illustrate
organizational goals can make a mission.
the importance of the quality of
difference in decisions that In many cases, nurses bring
interpersonal relations in the
affect patient outcomes diversity of perspectives to
working phase. During a
(McBride, 2017). This point is energize the board, strengthen
hospital board retreat, a
exemplified by another of the the board culture characteristic
consultant asked the board
first author’s board experiences. of cohesion, and advance the
group, “Do you all get along
A hospital on probation for organization’s goals (Prybil,
well?” The group nodded in
significant quality errors had Popa, Warshawsky et al., 2019;
agreement, proud of their
contracted with a company to Sundean et al., 2018). Although
collegiality. The consultant
provide 24-hour radiology culture change is slow, it is
continued, “Do you make
services. Over time, the quality worth the effort to ensure board
decisions fairly easily?” The
issues were corrected, and the governance is unified around
group nodded again, quite
hospital was removed from the needs of stakeholders
proud. “That’s terrible,” said the
probation. The board (Howard-Grenville et al., 2020;
consultant. “To carry out your
considered canceling the Walker & Soule, 2017).
board duties, you will need to
radiology service contract Consider the board
trust each other enough to
without replacing it with an experience of the first author,
challenge each other’s thinking
alternative contract to save who suggested the board quality
and perspectives to make the
money. Although most board committee oversee the hospital’s
best decisions on behalf of the
members agreed with this community benefits plan and
organization. Board decision-
approach, the nurse asked how community health needs
making is not an easy process.”
the hospital would ensure assessment in compliance with
Although general collegiality
quality care for patients without Internal Revenue Service
among board members is
24-hour radiology services. regulations. Board members
desirable, cohesion and trust
Further, the nurse board were not well versed in the
must pave the way for rigorous
leader asked if the board was policy and regulation and
deliberations based on high
ready to potentially manage the expressed no need to take on
standards, ethics, and shared
cost of a similar quality crisis if the oversight. The nurse began
commitment to the organization
the radiology service contract educating the board about
(Frei & Morriss, 2020; Vollmer,
was not maintained or replaced. community benefits policy and
2018). This level of engagement
The nurse leveraged health needs assessment

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regulations. After 3 years and educator, argued that such a governance and response to
persistent effort from the nurse move would create a barrier to current issues relevant to
board leader, the board healthcare access for the organizational mission.
committee finally recognized the organization’s target population. Boards must ensure they
need to oversee the community The argument shifted the practice and support social
benefits and health needs thinking of the board. A justice through board self-
assessment plan. The nurse compromise was reached with evaluations, introspection, and
board member’s expertise, satellite clinics expanding in the education. Especially in recent
communications, education, and suburbs and the primary years, many boards and
persistence helped shape the hospital building remaining in organizations are engaging in
culture from one that dismissed its urban location. The strength such reflections and education
community needs and benefits of relationships among board to shift oppressive structures to
to embrace continual members and shared be more inclusive and
improvement in understanding commitment to the emancipatory for all associated
population health issues. The organizational goals allowed with the organizations, from
nurse board member’s relational diverse perspectives to shape board members to employees,
skills unified the board around the deliberations and decision- executives, and consumers
common purpose as explicated making. The two board (Thomas-Breitfeld & Kunreuther,
in Peplau’s (1952; 1997) claims members (nurse and educator), 2017). The work of social justice
about interpersonal relations with effective communication is reflected in the relational
and core characteristics of board skills and knowledge-based dynamics of board members
culture (BoardSource, 2017; understanding of the needs of throughout all three phases of
Prybil et al., 2009; Prybil et al., the target population, effectively Peplau’s theory of interpersonal
2012). navigated the board culture and relations, from electing and
The quality of interpersonal unified the board’s decision orienting new members to
relations among board around access to care. enacting the values of board
members, based on cohesion Attention to continual board members in the priorities,
and trust, is integral to the improvement, another core strategies, and decisions made
group’s openness to inquiry and characteristic of board culture on behalf of the organization.
rigorous deliberations, as (Prybil et al., 2009; Prybil et al.,
evidenced in the previous 2012), is evident throughout the Termination Phase
example. Respect for diversity of working phase of interpersonal Board culture and impact on
thought and perspectives among relations (Peplau, 1952; 1997). working relationships among
board members creates Effective boards engage in board members extends into
conditions for more effective opportunities for learning and board succession planning
decision-making (Foutty, 2020; improving board practices, which signals the termination
Prybil, Popa, Warshawsky et al., including their cultural patterns phase of Peplau’s theory of
2019). The first author shares an (BoardSource, 2017). One interpersonal relations.
example of a board that was approach to improvement is Succession planning is an
deliberating on expanding and through regular board self- essential process in ensuring
moving the hospital from an evaluations to identify strengths, board culture, through new
existing urban location to a weaknesses, and opportunities board membership, reflects
suburban area. The board was for improvement (AHA, 2019). current knowledge, expertise,
generally in favor of the The board’s culture, evident and diversity to support the
expansion and move, arguing it through its internal discussions, organization’s mission (Prybil &
would increase service line deliberations, and decisions, is Gage, 2020). How the board’s
offerings, market share, and also apparent in its commitment membership is comprised over
revenue. However, two board to developing its members time is as much a factor of its
members, a nurse and an around best practices in board culture as regular meetings,

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Figure 1.
Schema of Peplau’s Phases of Interpersonal Relations Applied to Board Culture

Board culture develops from the pattern of relationships among members and is comprised of eight core characteristics:

(1) Active engagement, (2) Openness to inquiry and rigorous deliberations, (3) Cohesion and trust, (4) Shared commitment, (5)
Focus on strategy and oversight, (6) Adherence to ethics and high standards, (7) Commitment to broad diversity and expertise,
(8) Continual improvement

Board culture is integral to the board’s effectiveness and organizational performance within the three overlapping phases of Board
Peplau’s (1952; 1997) theory of interpersonal relations.
Effectiveness
Orientation Phase Termination Phase and Organizational
Working Phase
Performance
• New board members enter the • Board members pass along and
existing board culture. • Board members create, maintain, reshape the board’s culture
• New board members assess the and shape the board’s culture through through succession planning.
board’s culture through discussions, deliberations, decision- • Each board member leaves a
organizational performance and making, and self-evaluations. cultural legacy when their board
board dynamics. tenure is over.

deliberations, and decision- expertise, nurses are well organization and its
making (BoardSource, 2019). positioned to develop and stakeholders. Ongoing board
Adherence to board term limits facilitate relationships among evaluations in the context of
demonstrates ethical governance board members that are interpersonal relationships
practices, high standards, and necessary for effective among board members offer
continual board improvement governance and organizational opportunities to strengthen the
(BoardSource, 2019; Prybil, performance. By engaging in board’s culture in response to
Popa, Warshawsky et al., 2019). relationships to influence and organizational needs and current
maintain the board’s culture, the circumstances. Formal
Discussion and nurse board leader leaves a examination of board culture
Recommendations lasting legacy of effective through research is
governance and organizational recommended to better
The work of creating a performance (see Figure 1). understand board culture’s
strong, responsive, and inclusive For nurses interested in impact on organizational
board culture that supports the board service, attention to board performance.
organization’s mission, vision, culture is a critical component For example, a finding from
and goals is built upon the of assessing personal fit for the a study about board governance
foundations of interpersonal board. Similarly, attention to in high, medium, and low-
relationships. Through their developing and ensuring performing academic medical
professional and ethical interpersonal relationships centers in the United States
commitment to society among board members supports revealed an association between
(American Nurses Association, the rigor needed for the board nurses serving on boards and
2015) and professional to carry out its duties to the high-performing centers

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(Szekendi et al., 2015). This Conclusion


finding warrants further Lawrence D. Prybil, PhD, LFACHE
Community Professor
investigation to discern better Interpersonal relationships University of Kentucky College of Public
the contributions of nurse board among board members create Health
leaders to organizational the board’s culture and Lexington, KY
performance metrics and the permeate every meeting, all
role of nurse board leaders’ deliberations, and are a References
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