Professional Documents
Culture Documents
Content Server
Content Server
Board culture has significant “Culture is like the wind. It is continue the momentum to
influence on board members’ invisible; yet its effect can be increase board appointments for
decisions, effectiveness, and seen and felt” (Walker & nurses across sectors, parti-
overall organizational Soule, 2017, para. 1). cularly in the healthcare sector.
performance. Board culture As nurses are encouraged to
develops from the quality of
relationships among board
members, as explained within
Peplau’s theory of interpersonal
relations. Nurse leaders who
N urses are repeatedly
encouraged to prepare
for and operationalize
transformative leadership by
securing positions on boards of
prepare for and seek appoint-
ments on boards across sectors
(NOBC, 2020), we turn our
attention to the internal
environment of boards – board
understand and recognize the directors (Nurses on Boards culture – the environment board
characteristics of board culture Coalition [NOBC], 2020; members create collectively
are ideally positioned to leverage Sundean, 2020). Efforts to through interpersonal
interpersonal relationships advocate, prepare, and place relationships (Walker & Soule,
among board members to nurses on boards are directed 2017).
influence board deliberations and not only toward nurses and Board culture, described as
decisions toward improved nursing students but also toward a “pattern of beliefs, traditions,
health, health care, and health board leaders and organization and practices that prevail when
equity for stakeholders. executives who are responsible the board convenes to perform
for board composition its duties” (Prybil et al., 2012, p.
(Cleveland & Harper, 2020; 37), is a nuanced and essential
Prybil, Popa, & Sundean, 2019; part of the board experience
Sundean et al., 2019). Despite that has substantial impact on
these efforts, nurses serving on the adequate performance of
boards as a percentage of total the board and organization
healthcare organization board (BoardSource, 2017). Although
seats is static at about 4% board culture is unseen, it is a
(American Hospital Association pervasive component of each
[AHA], 2019; Prybil, 2016). board (Walker & Soule, 2017)
Considering advocacy initiatives and is regarded as central to
supporting board appointments determining a board’s responses
for nurses (Prybil, Popa, to organizational needs and
Warshawsky et al., 2019), it is external circumstances (Barlow,
surprising and of concern that 2017; Howard-Grenville et al.,
nurses serving on hospitals and 2020). Understanding the
health system boards continue characteristics of board culture
to be limited. It is vital to and how it operates through
Table 1.
Characteristics and Descriptions of Board Culture
Characteristics of
Board Culture Description
Active engagement Board members are well informed, eager, and prepared for board meetings and deliberations
that lead to informed decision-making (Prybil et al., 2012). Board members are encouraged
to be informed on the operations of the organization but discouraged from “getting into the
weeds” of operations. Engaged board members are encouraged to ask probing questions
rather than tell the organization how to operate. Mission-focused rigorous deliberations are
one indicator of active board engagement (Braverman, 2019). Actively engaged boards tend
to be more aware of ethical hot spots within the organization and among board members
and are best positioned to address such concerns in a timely manner (Vollmer, 2018).
Openness to inquiry and Challenges to conventional thinking and dissent in decision-making are welcomed by the
rigorous deliberations board. The characteristic of board culture implies support for individual board members’
agency or voice including respect for dissent in decision-making (Creary et al., 2019;
Sundean & McGrath, 2016). The board’s openness to inquiry and rigorous deliberations
creates conditions for innovative problem solving, challenging conventional thinking, and
disrupting groupthink (AHA, 2019; Howard-Grenville et al., 2020).
Cohesion and trust The board develops a sense of unity among its members based on trusting relationships to
the extent that cohesion and trust are the mechanisms that draw diverse board members
together around shared purpose and organizational mission, supporting openness to inquiry
and rigorous deliberations (Foutty, 2020; Frei & Morriss, 2020; Prybil et al., 2012). Cohesive
boards collectively conform to meet organizational mission and generally agree on strategy
(Heemskerk et al., 2015) but are not so united that they fall into the trap of groupthink.
Shared commitment Collective commitment to the organization’s mission is paramount to the board’s culture
(BoardSource, 2017; Prybil et al., 2012). In the healthcare sector, the mission should focus
on high-quality care of the population served (Daley et al., 2018). Every board member has
an obligation to consider their alignment with the organization’s mission prior to joining the
board and must commit to working alongside fellow board members to advance the
mission. These considerations are part of the fit test – ensuring personal interests and values
align with the organization’s purpose (Curran, 2016).
Focus on strategy and Two main functions of boards are to define and approve organizational strategy, and then
oversight engage in actions to ensure the strategy is carried out to meet the mission (White & Griffith,
2019). The board whose culture is consistently attentive to strategy (the process for reaching
goals) and oversight functions also encourages active engagement and accountability for
decisions (Peisert, 2018). The board’s focus on strategy and oversight of organizational
performance creates conditions for the board to ask the right probing questions on behalf of
stakeholders (AHA, 2019; BoardSource, 2017).
Adherence to ethics and The board demonstrates collective commitment to ethical practices and high standards of
high standards governance, hallmarks of effective board governance (Vollmer, 2018; White & Griffith, 2019).
Accountability for decisions and oversight demonstrate high standards. Governance
practices founded on and guided by ethics and high standards maintain the reputation of
the organization and board (BoardSource, 2017).
Table 1. (continued)
Characteristics and Descriptions of Board Culture
Characteristics of
Board Culture Description
Commitment to broad A significant component of board effectiveness is the broad diversity of its members and
diversity and expertise willingness to draw upon different experiences, perspectives, and expertise (BoardSource,
2017; Prybil, Popa, Warshawsky et al., 2019). Board composition inclusive of broad diversity
and expertise facilitates openness to inquiry and rigorous deliberations. Heterogeneous
boards harness the full brain trust and multiple perspectives of their members (Creary et al.,
2019; Foutty, 2020; Landaw, 2020).
Continual improvement Commitment to continual improvement facilitates development of board skills and leadership
capabilities relevant for carrying out board duties and ensures effective board culture is
maintained over time (Cleveland & Harper, 2020; Vollmer, 2018). Continual improvement
through education, development, and self-evaluations demonstrates the board’s
commitment to high standards (AHA, 2019; BoardSource, 2017).
Table 2.
Phases of Peplau’s Theory of Interpersonal Relations and Application to Board Culture
Phase/Subphase of Peplau’s
Theory of Interpersonal Application to Development and
Relations (1952; 1997) Description Maintenance of Board Culture
Orientation phase People learn what each New board member assesses existing board member
has to offer in the dynamics and organizational performance. Existing board
relationship. members also assess new board member’s fit for the
existing culture.
Working phase The work of the people in To carry out board duties on behalf of the organization,
the relationship occurs board members engage in priority setting, strategic
and is further divided into planning, financial analysis, executive evaluations, and
two sub-phases. board self-evaluations. Each board member leverages their
values, experiences, and relational abilities toward the
purpose of achieving organizational mission. Deliberations
and decision-making in the working phase of board
members’ relationships with each other (including both
subphases) demonstrate the board’s culture.
Identification subphase People learn how to Board members engage in discussions and deliberations
leverage the interpersonal that reveal their values and expectations about
relationship toward a organizational goals.
purpose.
Exploitation subphase People make full use of Board decisions that will advance organizational goals are
the interpersonal supported by the quality of the network of board culture
relationship during this characteristics.
subphase.
Termination phase People end the Succession planning for planned or unplanned board
relationship. turnover either aims to maintain the existing board culture
or seeks to reshape board culture to a future state based
on a variety of factors. Formal succession planning relies
on communications among board members to determine
attributes of new board members, potential impact on the
board’s culture, and potential impact on the organization.
The board member who rolls off the board leaves a legacy
based on relationships with existing board members and
how those relationships resulted in a culture that
supported the organization’s mission.
privately with one or more the orientation phase, the nurse conversations provide a
current board members to leader also assesses their structured format for assessing
understand better how work potential contributions to the board culture. Further, the
gets done, how crises are board’s culture. orientation phase offers an
handled, how discussions Regardless of how the nurse opportunity for existing board
proceed, how decisions are leader becomes oriented to the members to determine the
made, how board recruitment is board, they can ask probing board candidate’s fit with the
managed, and how the board questions about the board culture and organization
assesses its performance (AHA, characteristics of board culture mission.
2019; Prybil et al., 2012). During (see Table 1). These
regulations. After 3 years and educator, argued that such a governance and response to
persistent effort from the nurse move would create a barrier to current issues relevant to
board leader, the board healthcare access for the organizational mission.
committee finally recognized the organization’s target population. Boards must ensure they
need to oversee the community The argument shifted the practice and support social
benefits and health needs thinking of the board. A justice through board self-
assessment plan. The nurse compromise was reached with evaluations, introspection, and
board member’s expertise, satellite clinics expanding in the education. Especially in recent
communications, education, and suburbs and the primary years, many boards and
persistence helped shape the hospital building remaining in organizations are engaging in
culture from one that dismissed its urban location. The strength such reflections and education
community needs and benefits of relationships among board to shift oppressive structures to
to embrace continual members and shared be more inclusive and
improvement in understanding commitment to the emancipatory for all associated
population health issues. The organizational goals allowed with the organizations, from
nurse board member’s relational diverse perspectives to shape board members to employees,
skills unified the board around the deliberations and decision- executives, and consumers
common purpose as explicated making. The two board (Thomas-Breitfeld & Kunreuther,
in Peplau’s (1952; 1997) claims members (nurse and educator), 2017). The work of social justice
about interpersonal relations with effective communication is reflected in the relational
and core characteristics of board skills and knowledge-based dynamics of board members
culture (BoardSource, 2017; understanding of the needs of throughout all three phases of
Prybil et al., 2009; Prybil et al., the target population, effectively Peplau’s theory of interpersonal
2012). navigated the board culture and relations, from electing and
The quality of interpersonal unified the board’s decision orienting new members to
relations among board around access to care. enacting the values of board
members, based on cohesion Attention to continual board members in the priorities,
and trust, is integral to the improvement, another core strategies, and decisions made
group’s openness to inquiry and characteristic of board culture on behalf of the organization.
rigorous deliberations, as (Prybil et al., 2009; Prybil et al.,
evidenced in the previous 2012), is evident throughout the Termination Phase
example. Respect for diversity of working phase of interpersonal Board culture and impact on
thought and perspectives among relations (Peplau, 1952; 1997). working relationships among
board members creates Effective boards engage in board members extends into
conditions for more effective opportunities for learning and board succession planning
decision-making (Foutty, 2020; improving board practices, which signals the termination
Prybil, Popa, Warshawsky et al., including their cultural patterns phase of Peplau’s theory of
2019). The first author shares an (BoardSource, 2017). One interpersonal relations.
example of a board that was approach to improvement is Succession planning is an
deliberating on expanding and through regular board self- essential process in ensuring
moving the hospital from an evaluations to identify strengths, board culture, through new
existing urban location to a weaknesses, and opportunities board membership, reflects
suburban area. The board was for improvement (AHA, 2019). current knowledge, expertise,
generally in favor of the The board’s culture, evident and diversity to support the
expansion and move, arguing it through its internal discussions, organization’s mission (Prybil &
would increase service line deliberations, and decisions, is Gage, 2020). How the board’s
offerings, market share, and also apparent in its commitment membership is comprised over
revenue. However, two board to developing its members time is as much a factor of its
members, a nurse and an around best practices in board culture as regular meetings,
Figure 1.
Schema of Peplau’s Phases of Interpersonal Relations Applied to Board Culture
Board culture develops from the pattern of relationships among members and is comprised of eight core characteristics:
(1) Active engagement, (2) Openness to inquiry and rigorous deliberations, (3) Cohesion and trust, (4) Shared commitment, (5)
Focus on strategy and oversight, (6) Adherence to ethics and high standards, (7) Commitment to broad diversity and expertise,
(8) Continual improvement
Board culture is integral to the board’s effectiveness and organizational performance within the three overlapping phases of Board
Peplau’s (1952; 1997) theory of interpersonal relations.
Effectiveness
Orientation Phase Termination Phase and Organizational
Working Phase
Performance
• New board members enter the • Board members pass along and
existing board culture. • Board members create, maintain, reshape the board’s culture
• New board members assess the and shape the board’s culture through through succession planning.
board’s culture through discussions, deliberations, decision- • Each board member leaves a
organizational performance and making, and self-evaluations. cultural legacy when their board
board dynamics. tenure is over.
deliberations, and decision- expertise, nurses are well organization and its
making (BoardSource, 2019). positioned to develop and stakeholders. Ongoing board
Adherence to board term limits facilitate relationships among evaluations in the context of
demonstrates ethical governance board members that are interpersonal relationships
practices, high standards, and necessary for effective among board members offer
continual board improvement governance and organizational opportunities to strengthen the
(BoardSource, 2019; Prybil, performance. By engaging in board’s culture in response to
Popa, Warshawsky et al., 2019). relationships to influence and organizational needs and current
maintain the board’s culture, the circumstances. Formal
Discussion and nurse board leader leaves a examination of board culture
Recommendations lasting legacy of effective through research is
governance and organizational recommended to better
The work of creating a performance (see Figure 1). understand board culture’s
strong, responsive, and inclusive For nurses interested in impact on organizational
board culture that supports the board service, attention to board performance.
organization’s mission, vision, culture is a critical component For example, a finding from
and goals is built upon the of assessing personal fit for the a study about board governance
foundations of interpersonal board. Similarly, attention to in high, medium, and low-
relationships. Through their developing and ensuring performing academic medical
professional and ethical interpersonal relationships centers in the United States
commitment to society among board members supports revealed an association between
(American Nurses Association, the rigor needed for the board nurses serving on boards and
2015) and professional to carry out its duties to the high-performing centers
Frei, F.X., & Morriss, A. (2020). Begin with Prybil, L.D., & Gage, L.S. (2020). Best Sundean, L.J., White, K.R., Thompson, L.S.,
trust: The first step to becoming a practices in board succession planning. & Prybil, L.D. (2019). Governance
genuinely empowering leader. Harvard Boardroom Press, 31(5), 1-4. education for nurses: Preparing nurses
Business Review, 98(3), 112-121. Prybil, L.D., Levey, S., Killian, R., Fardo, D., for the future. Journal of Professional
Harper, K.J., & Benson, L.S. (2020). Are you Chait, R., Bardach, D.R., & Roach, W. Nursing, 35(5), 346-352.
ready for board service? Identifying key (2012). Governance in large nonprofit Szekendi, M., Prybil, L., Cohen, D.L.,
competencies and discovering your health systems: Current profile and Godsey, B., Fardo, D.W., & Cerese, J.
path to the boardroom. Nursing emerging patterns. Commonwealth (2015). Governance practices and
Economic$, 38(6), 316-323. Center for Governance Studies, Inc. performance in US academic medical
Heemskerk, K., Heemskerk, E.M., & Wats, Prybil, L.D., Levey, S., Peterson, R., Heinrich, centers. American Journal of Medical
M. (2015). Behavioral determinants of D., Brezinski, P., Zamba, G., … Roach, Quality, 30(6), 520-525.
nonprofit board leadership: The case of W. (2009). Governance in high- Thomas, P., Servello, D., & Williams, J.
supervisory boards in Dutch secondary performing community health systems: (2017). Baccalaureate education: The
education. Nonprofit Management & A report on trustee and CEO views. foundation for healthcare board
Leadership, 25(4), 417-430. Grant Thornton, LLP. https://trustees. participation. Nursing Forum, 52(4),
Howard-Grenville, J., Lahneman, B., & Pek, aha.org/sites/default/files/trustees/ 289-297.
S. (2020). Organizational culture as a 2009-prybil-report.pdf Thomas-Breitfeld, S., & Kunreuther, F. (2017).
tool for change. Stanford Social Prybil, L.D., Popa, G., & Sundean, L. (2019). Race to lead: Confronting the nonprofit
Innovation Review, 18(3), 28-33. Involving nurse leaders in governance racial leadership gap. Building
Jones, A., Lankshear, A., & Kelly, D. (2016). roles. Boardroom Press, 30(4), 4, 14. Movement Project. https://building
Giving voice to quality and safety Prybil, L.D., Popa, G.J., Warshawsky, N.E., & movement.org/wp-content/uploads/
matters at board level: A qualitative Sundean, L.J. (2019). Building the case 2019/08/Race-to-Lead-Confronting-
study of the experiences of executive for including nurse leaders on the-Nonprofit-Racial-Leadership-
nurses working in England and Wales. healthcare organization boards. Nursing Gap.pdf
International Journal of Nursing Studies, Economic$, 37(4), 169-177, 197. Vollmer, S. (2018). The board’s role in
59, 169-176. Sundean, L.J. (2017). Healthcare board promoting an ethical culture. Journal of
Landaw, J.L. (2020). How diverse is your competency survey for nurses: Accountancy, 226(1), 79-83.
board, really? Harvard Business Review. Assessing board readiness. Nursing Walker, B., & Soule, S.A. (2017). Changing
https://hbr.org/2020/06/how-diverse-is- Economic$, 35(6), 295-303. company culture requires a movement,
your-board-really Sundean, L.J. (2020). Board cohesiveness, not a mandate. Harvard Business
McBride, A.B. (2017). Serving on a hospital culture of inquiry & disruption: A fine Review. https://hbr.org/2017/06/
board: A case study. Nursing Outlook, balance. Connecticut Nurses changing-company-culture-requires-a-
65(4), 372-379. Association. movement-not-a-mandate
Murt, M.F., Krouse, A.M., Baumberger-Henry, Sundean, L.J., & McGrath, J.M. (2016). A Walton, A., Lake, D., Mullinix, C., Allen, D., &
M.L., & Drayton-Brooks, S.M. (2019). metasynthesis exploring nurses and Mooney, K. (2015). Enabling nurses to
Nurses at the table: A naturalistic inquiry women on governing boards. Journal of lead change: The orientation
of nurses on governing boards. Nursing Nursing Administration, 46(9), 455-461. experiences of nurses to boards.
Forum, 54(4), 575-581. Sundean, L.J., Polifroni, E.C., Libal, K., & Nursing Outlook, 63(2), 110-116.
Nurses on Boards Coalition (NOBC). (2020). McGrath, J.M. (2017). Nurses on health Walton, A.L., McLennan, D., & Mullinix, C.F.
About. https://www.nursesonboards care governing boards: An integrative (2020). Encouragement: The key to
coalition.org/ review. Nursing Outlook, 65(4), 361- increasing the number of nurses on
Peisert, K. (2018). Setting goals for board 371. boards. Nursing Forum, 55(3), 331-340.
structure and culture: Preparing for Sundean, L.J., Polifroni, E.C., Libal, K., & White, K.R., & Griffith, J.R. (2019). The well-
value-based care delivery. Healthcare McGrath, J.M. (2018). The rationale for managed healthcare organization (9th
Executive, 72-75. nurses on boards in the voices of ed.). Health Administration Press.
Peltzer, J.N., Ford, D.J., Qiuhua, S., nurses who serve. Nursing Outlook,
Fischgrund, A., Teel, C.S., Pierce, J., … 66(3), 222-232.
Waldon, T. (2015). Exploring leadership
roles, goals, and barriers among
Kansas registered nurses: A descriptive
cross-sectional study. Nursing Outlook,
63(2), 117-123.
Peplau, H.E. (1952). Interpersonal relations in
nursing. A conceptual frame of
reference for psychodynamic nursing.
G.P. Putnam and Sons. Reprinted
1991. Springer.
Peplau, H.E. (1997). Peplau’s theory of
interpersonal relations. Nursing Science
Quarterly, 10(4), 162-167.
Prybil, L.D. (2016). Nursing engagement in
governing health care organizations:
Past, present, and future. Journal of
Nursing Care Quality, 31(4), 299-303.