Team Meeting

July 21st / 10:00 AM / CONFERENCE ROOM

Attendees
 Financial Analyst
 Fulfillment Director
 Human Resources Specialist
 Quality Assurance Tester
 Customer Service Manager
 IT Specialist
 Inventory Manager
 Training Manager

Purpose and Expectations

The purpose of this meeting is to present insights on the recent shipping of Plant Pals test
batches to customers that was performed in advance of the formal launch. Through this
meeting, it is hoped that steps towards improvement may be proposed and agreed upon.

Agenda
● Topic #1: To improve on-time deliveries
Approach: To increase the fleet of delivery driver
Member Responsible: Human Resources Specialist

● Topic #2: To address customer preference of early delivery

Approach: To reschedule the dispatch of delivery drivers
Member Responsible: Fulfillment Director

● Topic #3: Customer support improvement

Approach: To add a live chat option for customer to interact directly
Member Responsible: IT Specialist
 2

Notes
●

Action Items
1.