I.

Therapeutic Communication
1. Sharing feelings 9. Asking relevant questions
2. Focusing 10. Paraphrasing
3. Summarizing 11. Clarifying
4. Self disclosure 12. Providing information
5. Active listening 13. Sharing empathy
6. Sharing humor 14. Using silence
7. Sharing observations 15. Sharing hope
8. Confrontation 16. Using touch

II. Non-Therapeutic Communication

1. I
2. K
3. F
4. H
5. G
6. D
7. A
8. E
9. J
10. C
11. B