Unit 3: Business Implementation and

Managing of Operations
Lesson 1: Operation Workflow

Contents

Engage 1
Introduction 1
Objective 1

Explore 2

Explain and Elaborate 3

Business Operations 3
Operation Workflow 5
Operation Workflow Diagram 7

Evaluate 9

Wrap Up 13

Bibliography 14

0
Engage

Introduction

Fig. 1. Managing operational workflow is key to business efficiency.

How does a business operate? Each business may establish its own policies, process, or
procedures, but how do they know if they are doing the right thing for their business? How do
they identify tasks and activities needed towards the success of operating the business?
Engage yourself in this lesson and learn how to operate your business plan.

Objective
In this lesson, the students will be able to understand and apply the concept of operation
workflow to the proposed business.

DepEd Competency
Operate the business. (CS_EP11/12ENTREP-0a-i-19)

1
Explore

15 minutes
Guide Questions
Analyze and answer the following questions.

1. What are the things an entrepreneur should consider in starting to operate the business?

2. How do business owners know if they are still in the right direction of operating their
business?

3. How do you think entrepreneurs visualize the process of providing products or services to
their customers?

2
Explain and Elaborate

Business Operations

Fig 2. Managing business operations

Business operations refer to the daily activities that the business engages in to increase the
value of the enterprise. These activities generate revenue and earn profit for the business
owners. The employees help accomplish the goals of the business by performing functions
such as marketing, accounting, and manufacturing.

Business Operations Elements

Business operation varies according to the type, industry, and size of the business.
Nonetheless, the operation for most businesses take into account the following elements:

Table 1. The business operations elements

Element Description

Process The process is a method or structured task by people or equipment

that produces a service or product. It is an important element due
to its impact on productivity and efficiency. A process done
manually can be done quickly or duplicate work using software
which may save time and money.

3
 Element Description

Staffing It defines who will work on the planned process. That’s why it is
dependent on the processes laid out. For example, a small
business might need people who are generalists, while large
businesses might need people who are specialists.

Location The location is also important for certain types of businesses. For
example, a consultant might need a room with a desk at home, a
shop for a mechanic, and so on.

Equipment or Equipment or technology is needed for optimum business

Technology operations. For example, a grocery store enhances the way of
receiving payments from customers through the use of point of
sale machines instead of doing the receipts manually.

Why has it often been said that business

operations are a continuous improvement
scenario?

Ways to Improve Operations

Everything that transpires within an organization to keep it running and earning profit refers to
business operations. To keep it efficiently and effectively running to attain, if not exceed the
business goals, the following are the suggestions on how businesses can improve their
operations:

1. Measure performance.
A business should come up with a realistic means of measuring its milestones. The
process of measuring the performance starts with the goal-setting stage. Business
management should set achievable objectives with clear targets.

4
 2. Keep up with the latest trends.
The business should stay up to date with the latest in the industry to get ideas of how to
beat the competitors. Knowing the latest trends can help the business find a new system
that will improve performance, cut losses, or stay compliant with new regulations.

3. Streamline processes.
Another way of improving business operations is to follow the trends in the industry to
increase productivity. The management should be continually looking for new tools,
software, or equipment that will improve and ease critical processes.

Operation Workflow
An operation workflow represents a repeatable pattern of business activity by organizing

resources into processes that transform materials, provide services, or process information.

Why do you think business operation

workflow is important?

Importance of Operation Workflow

The following are the importance of operation workflow to every business organization.

1. Have more insight into the business process.

One of the reasons why workflow is important is because it gives a greater insight into
the business processes. Mapping out of processes in operation workflow allows the
entrepreneur to get a more clear and top-level view of the business.

2. Identify redundancies.
In business, there are a lot of unnecessary and redundant tasks that may take place
daily. Once the entrepreneurs have more insight into the process, they can determine
what activities are truly unnecessary. Identifying and eliminating

5
 redundant tasks creates value for the business. Instead of wasting time on useless
tasks, the employees will be able to focus on more important tasks. The more useless
processes eliminated, the better the business will perform.

Fig 3. Accountability in the organization

3. Increase accountability and reduce micromanagement.

Micromanagement is a management style wherein a manager or supervisor closely
observes, controls, or reminds the work of his or her staff or subordinates. It can cause a
lot of problems in the business setting. By clearly mapping out the workflow, every
employee knows what task must be completed, who will be completing them, and when
it needs to be finished.

4. Provide better customer service.

Without customers, there is no business to run. It is important to constantly find ways on
how to improve customer experience, but customer requests and complaints can be
easily overlooked if an entrepreneur relies only on an outdated system. Workflow can
help provide better customer service and respond to complaints more quickly.

5. Improve the quality of products or services.

Another reason why operation workflow is important is that it allows the entrepreneur to
think and choose individuals best suited to perform the available tasks. By automating
workflow and processes, the entrepreneur reduces human errors, and it will likely
improve the quality of products and services.

6
 Operation Workflow Diagram

Fig 4. Creating a workflow for operations

An operation workflow diagram refers to the visual layout of a business process. It represents
the various tasks involved, and the team members who will execute the tasks. It also serves as
an outline of the key operations, a written procedure for a process, an action plan for the
objectives, a benchmark for products and services, and a staff management plan.

Example: Operation Workflow

Situationer:
An entrepreneur with a business that engages in e-commerce illustrates the operation workflow
of his firm.

\
7
8
Evaluate

Formative
Explain your understanding of the following concepts.
1. Business operations

2. Process

3. Operation workflow diagram

4. Micromanagement

5. Staffing

9
 Evaluate (KPU)

Knowledge (10 points)

General Instructions:
 Log in to your Quipper Account and answer the unit questions.

Process (60 points)

General Instructions:
 Group yourselves according to your mini companies.
 Create an operation workflow of your mini companies.
 Describe the elements of the business operations of your business.
 Present your output in the table(s) provided.
Activity Output
Business Name:
Product(s):
Operation Workflow

Elements Description

Process

Staffing

Location

Equipment or technology

10
 5. Technicalities for the output:
- Short size bond paper
- Margin: top and bottom: 1”, left and right 1/2 “
- Font size TITLE (BOLD):14, the rest 12
- Font style: Arial
 First page: SHS and USJR LOGO, Senior High School Department and
Address
Title (provide on your title),
Submitted by (names of the members),
Submitted to (name of subject teacher)
 Next page: table or the output
 Last page: individual output to be recorded under
Understanding (15 points )
Instructions for individual output: answer the questions in 5-10 sentences
ONLY.
1. As a member and a co-owner of the business, what are other
contributions can you do in order to help the business prosper?

NOTE: In this part, every member should answer the questions based on
his/her personal understanding/experience. Just insert the member’s answers
in the same paper and label answers with their name, ex. Lanticse, AP:
6
. Submission: Through Google Classroom
Rubric for Group output

Weig
1 2 3 4 Points
hts
Organization The content is The content is The content is 50% 20 points
somewhat organized, with a The content is
poorly-
considerable well- organized,
organized, organized, with
amount of supported by
without any minimal
evidence. evidence, no
supporting supporting
errors.
evidence. evidence.

Completeness Less than 25% All the required 25% 20 points

of the Less than 50% of Less than 75% of components are
components are the components the components present.
present. are present. are present.

11
Professionalism The output is not The output is not The output is The output is 25% 20 points
submitted on submitted on time, submitted on time, submitted on time,
with a good with a good
time, and lacks degree of degree of well-written, and
comprehensibilit comprehensibility. comprehensibility. has a high degree
y. of
comprehensibility.

Total 100% 60 points

Rubric for Individual Output, recorded for Understanding

points
1 2 3 4

Correctness The content is The content is The content is

The content is
somewhat logical and satisfactorily though, excellently thought,
poorly- thought, not
somewhat plausible kind of logical, and logical and highly 7
logical, and not
plausible plausible.
plausible

Sequencing Many of the A few of the Arguments and Arguments and

supporting details or supporting details or support are provided support are provided
arguments are not in arguments are not in in a fairly logical order in a logical order that
an expected or logical an expected or logical that makes it makes it easy and
5
order, distracting the order, distracting the reasonably easy to interesting to follow
reader and making the reader and making the follow the student's the student's train of
answer seem very answer seem a little train of thought. thought.
confusing. confusing.
Language and Student makes 3-4 Student makes 1-2 Student makes no
Mechanics Student makes more errors in grammar or errors in grammar or
errors in grammar or
than 4 errors in spelling that distract spelling that distract
grammar or spelling spelling that distract the reader from the the reader from the 3
that distract the reader the reader from the content. content.
from the content.
content.

Total 15

12
 Wrap Up
___________________________________________________________________________________________

● Business operations refer to the daily activities that the business engages in to
increase the value of the enterprise.
● An operation workflowrepresents a repeatable pattern of business activity by
organizing resources into processes that transform materials, provide services, or
process information.
● An operation workflow diagram refers to the visual layout of a business process.

13
__________________________________________________________________________________________

Bibliography

“Business Operations.” CFI. Accessed May 26, 2020.

https://corporatefinanceinstitute.com/resources/knowledge/strategy/business-op
erations/.

Freeman, James. “Business Workflow Diagram.” Edraw. Accessed May 27, 2020.
https://www.edrawsoft.com/business-workflow-diagram.html.

Grebel, Thomas. Entrepreneurship: A New Perspective. London and New York: Routledge,
2005.

Slack, Nigel, Robert Johnston, and Stuart Chambers. Operations Management 5th Edition.
New York: Prentice-Hall, 2007.

Stokes, David, Nick Wilson, and Martha Mador. Entrepreneurship. Singapore. South
Western Cengage Learning, 2010.

14