H UM AN R E S O U RC E S E M P L O Y E E G RI E V AN CE RE S O L UT I O N P O L I CY
AND PROCEDURE
1. POLICY
The Organization provides a positive procedure to assist employees in resolving problems.
2. SCOPE
This policy and procedure applies to all employees of the Organization.
3. ACCOUNTABILITY
3.1 All managers are accountable for assisting employees in a positive fashion to resolve any
problems that impact the employee by fulfilling all terms and conditions of this p
procedure.
3.2 Human Resources is accountable for administering the resolution pr
employee grievance.
4. DEFINITIONS
4.1 Open Door—the ability of any employee to speak with any member of management.
4.2 Complaint—an employee’s verbal description of a real or imaginary wrong or a violation
of a policy and procedure.
4.3 Grievance—the written statement of an employee’s complaint.
5. FORMS
5.1 Employee Grievance
6. PROCEDURE
6.1 Open Door
6.1.1 The Organization maintains an open door policy—any employee may speak wit
any member of management.
6.1.2 Employees wishing to resolve a problem should do so by first attempting to resolve
it with their supervisor and then with the senior manager of the division.
6.1.3 If those discussions fail to resolve the problem, the em
Employee G rievance Procedure ( see 6.2 below) or request a meeting with the Huma
Resources manager and/or senior vice president of operations. Any such meeting is to be
scheduled and held at a mutually convenient time for all parties.
6.2 Employee Grievance Procedure
6.2.1 If an employee has a complaint regarding the actions of a direct supervisor, other
m em ber o f ma nagem ent , and/ or o the r em ploye es, th e e mpl oyee m ay use a gr ieva nc
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procedure.
6.2.2 In the event the complaint has to do with sexual harassment and/or discrimination,
the employee is to use the procedures described in the Equal and Fair Treatment Policy
and Procedure (see 7.2).
6.2.3 Step One of the grievance procedure is for employees to discuss the issue with the
person to whom they report, in an effort to obtain a satisfactory resolution, and/or with the
senior manager of the employee’s division (see 6.1 above).
[Link] If discussions with the direct supervisor and/or the senior manager of the
employee’s division do not resolve the problem to the employee’s satisfaction,
the employee may then go to Step Two of the grievance procedure.
6.2.4 Step Two is for the employee to submit the grievance, in writing, on a form provided
by Human Resources. The form, signed by the employee and st
problem, must be submitted to the Human Resources manager within ten (10) days of the
incident causing the complaint.
[Link] Within five (5) days of receipt of the grievance, the Hu
manager meets with the employee to obtain information relevant to the griev
and conducts any required investigation of the complaint.
[Link] Within five (5) days of meeting with the employee, the Human Reso
manager notifies, in writing, the employee and the employee’
proposed resolution of the grievance.
[Link] The employee has five (5) days to accept the Step Two resolution or submit
the grievance to Step Three.
[Link] Within five (5) days of receiving the employee’s submission of the grievance
to Step Three, the Human Resources manager holds one o
attended by the employee and any other employees, to explain a
situation resulting in the grievance.
6.2.5 Within five (5) days of Step Three meeting(s), the Human Resources
notifies, in writing, the employee and the employee’s supervisor of a proposed resolution
of the grievance.
[Link] The employee has five (5) days from receipt of the Step Three notification to
accept the resolution or submit the grievance to Step Four.
6.2.6 Within ten (10) days of receiving the employee’s submission of the grievan
Step Four, the Human Resources manager holds one or more meetings attended by the
employee, the employee’s supervisor, the senior manager of the employee’s division, and
the senior vice president of operations. (Other employees may be asked to a
explain and clarify the situation.)
[Link] Within five (5) days of Step Four meeting(s), the Human Resources manager
notifies, in writing, the employee and the employee’s superviso
resolution of the grievance.
[Link] The employee has five (5) days from receipt of the Step Four notification to
accept the resolution or submit the grievance to Step Five.
[Link] If the employee is dissatisfied with the resolution, the employee may file an
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appeal to the most senior manager of the Organization or the location. That person
may reject the appeal, hold a hearing, grant the appeal, or not grant the appeal within
ten (10) days, and that person’s decision shall be final.
7. REFERENCES
7.1 Terms of Employment Policy and Procedure
7.2 Equal and Fair Treatment Policy and Procedure
7.3 Performance Improvement Policy and Procedure
