Stationary CTQ

Beida Alejandra Guzmán Esparza

Gael Maximiliano Colima García
What´s CTQ?

Critical to quality, also known by the acronym CTQ, are the key attributes of a product or
service that your customers have defined as being important. These measurable
characteristics are what helps us understand what steps in our process are value-added,
as these critical to quality characteristics help define the value.
 CTQ’S
requirement
CTQ’s DRIVERS
Report when a problem
arises with the equipment
Maintenance to the and be attended to
equipment or check the immediately
equipment before the
time of opening the
Customer business
requirement Inform when doubt
arises and be clarified
Good and immediately
faster service

Have good
Respectful and due communication
customer care between the company
and its customers