- Positive attitude : Empathy , friendly .

- Communication skill
- Patient

- Bảng - yên
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 Communication skills
- Communication skill is very essential in all industries, but it is an especially important
characteristic for customer support service because this is how employee and customer
interact and exchange product information. This makes advanced communications a core
characteristic to look for in your customer service role candidates.
- Communication skills include two different areas - listening and speaking
+> Good listening is an indispensable characteristic of this service. That's all for a telephone
operator to accurately understand a customer's message because not all users have the
skills to explain their issues clearly. In a customer support context, active listening can help
employees identify problems naturally.Then, they often come up with better and faster
problem-solving solutions.
+> The ability to exchange information with customers in a clear and flexible way. One of
the most important characteristics of customer service is to ensure that customers fully
understand what you are trying to convey about your company’s product because a little
misinformation can lead to customer frustration and loss of a large number of users. In other
words, you need to communicate clearly, using short sentences and easy-to-understand
language to achieve the highest communication efficiency as well as customer’s satisfaction.
- Positive attitude :
A positive attitude is a state of mind that is optimistic, happy, always friendly, and sociable.
This characteristic is an important part of customer service as it demonstrates
professionalism and leads to overall customer satisfaction. When employees are happy and
friendly, it will make customers feel comfortable and satisfied. A positive attitude will leave
customers with a good impression of your business. Candidates who come with a positive
attitude are always optimistic and respectful in their interactions with customers.