Intermediate 1 Unit 9

UZZIEL DE JESUS OSORIO CHABÑE - ING PETROLERA - INTERMEDIO 3

Opening a Bank Account

a. Do you remember the dialogue from the computer lesson? Which of these sentences
would a bank clerk say and which would a customer say?

Bank Clerk Customer

1. This account has no ATM fees.

em
mie
iere savings
2. Our Premiere savi
v ngs
ng
gs account
acco
accoun
countt wi
un w
willllll ea n yo
ar
earn yyou
u in
nte
tere
re
est
s.
interest.
o open
3. I’d like to o en a checking
op che
heck
ckin
cking
ing account.
acco
accoun
countt.
un
u be able
4. Will you able to
to keep
ke a minimum
miiniimum balance
balance
l off $5
$500 iin
$500 n yyo
our
your
account?t?
eposiit ch
5. Can I deposit heckss u
checks sing my sm
si
using mar
a tpho
tpho
hon
ne?
ne
smartphone?

n account
6. I want an acc
accoun
nt wi
ith
h no mont
with thl
hly fe
monthly fee.
e.

wa
ard
rdss Plu
7. Our Rewards us savings a
Plus ccou
cc
countt h
account as a h
has igh
ig
gh in
high nte
erest rate.
interest

b. Write a new dialogue

diial
alo
ogueebbetween
e we
etweenen
nabbank
ank clerk
k cl
cler
erk
erk and customer.
d a cu
ust
stom
o er Use
er.. Us words
se w ds and phrases from
ord
activity a.
Hello, good afternoon, welcome to the bank. how can I help you.
Bank Clerk: __
_____________________________________________________________
____ ____
__________
_ _________ ___ ________
__
_____
___
__ ______ _ ____
__ ___
____
Good
Customer: ____ afternoon,
_____ ___ I came
_______ ____to______
speak__
with
_____an
__ _ executive
__ __
___ because
__________
___ I had
______________________________________________________________
__ ____
__ _ ___a__
problem
____ with my mobile banking.
ok, allow me a moment, I will give you a turn to speak with the executive.
Bank Clerk: __
_____________________________________________________________
___
_____
__
__________
__ ___
____ ___
____
__
___
_________________
_____
oh thank you very much I will patiently wait my turn.
Customer: _____
______________________________________________________________
________
____________ __
_ ___
_ _____ _____________
__ ______
___ ___
___
That's right, my dear good man, if he wants, he can sit inside the bank while it's his turn.
Bank Clerk: _____
_____________________________________________________________
___
____
__ ____________
____
_____
___
__ __
_____________
______
__ _____
thank
Customer: _____ you _
very
__ much
___
_ __ I________________
____ will take a seat
______________________________________________________________
______ _____
____
________
__ _____

c. With a partner,
rtn
tner
tne , take turns acting
g ou
o
out
ut yo
y
your
urr d
dialogues.
ia
alo
ogues.

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SFTFSWFE 65
Intermediate 1 Unit 9

E-mails of Inquiry and Response

a. Another customer e-mails DBHI Capital. Read the e-mail and answer the question below.

From: Trey Nuno

To: DBHI Capital Bank Customer Service

Subject: Couple of Questions

Hi.
I am a DBHI cu
customer.
custom
om have
merr. I ha
ave
ve a PPrimary
rima
rimary
ma ry
ycchecking
heck
heckin
cking
in account
g ac
acco
coun
cou ta
un and Basic
nd a Bas savings
sic sa
account, and I hav
have couple
ve a coup ple
eooff ques
questions:
q
qu
ues
esti
sti
t on
ons:
s:

What happens s iiff I m

make
ak purchase
ke a p and
urchase an there
nd th
ther
e e is
er isn’t
sn’
n t enough
gh
hmmoney
one
ey in y checking
n my
account to cover
ver tthehe ppurchase?
urchase?

In addition, m
my checking
y ch account
heckiing accoun nt h has maintenance
as a ma aint
nten
enan
en ancce ffee
ee of $12 a m month. h I’m a
ontth.
22-year-old college
ollleg student,
ge st
tu
udden and
entt, andd tthat’s
ha
at’ high
t s a hiig
ghh ffee
e ffor
ee me.
or m e. ((And
e. And
An won’t
d I wo b able to
on’’t be
keep a $500 mminimum
ini
nim
mum babalance
ala
lanc
nce n tthe
e iin he aaccount
c ou
cc nt tto
o nt avoid
o avvoid .)) IIs
d it.) there
s tth
her
e eaany
ny w way you can
lower the fee?
?

Thank you,
Trey Nuno

b. Correct the sentences

ntenc
nt ces ac
according
cco
cord
rdin
ing to
o what
what yo
you
ou re
read
ead in
n th
tthe
e e-
e
e-mail.
mail
ma
ail
ill.

1. Trey Nuno is a weal

wealthy
w
weea th businessman.
hy bu
b sinessman.
Trey Nuno is a student.
_______________________________________________________________________
2. Trey wants to open a savings account.
Trey wants to ask DBHI Bank some questions.
_______________________________________________________________________
3. Trey has to pay a monthly maintenance fee of $500.
Trey will not be able to maintain a minimum balance of $500 in the account.
_______________________________________________________________________
4. Trey is interested in working for DBH bank.
Trey is interested in knowing if there is any way to lower the fee.
_______________________________________________________________________

66 $PQZSJHIU
ª

&EVTPGU
-UE
"MM
SJHIUT
SFTFSWFE