How to Manual Grind

Mainly performed from a dos promptThe command to fire

grind:c:\Aloha\bin\grind /date (dated subdirectory folder)Ex:
c:\aloha\bin\grind /date 20020527
How to ReGrind in AlohaMgr
Under Aloha Manager Utilites/Regrind SubdirectoriesMark
Active OnChange the Numgrinds to at least 1Mark the dated
subdirectory and hit doneMessage should display turn CTLSVR
off and on
Why is my store not grinding?
Not enough hard drive space availableControl Service is not
started on the fileserver Trans.log or database file is
corruptedWinhook file is defined but batch file (s) do not reside
in BINEcomhook.bat
When do I need to “Make Fileserver”
Only when the server is completely offline or unavailable. If you
can not get it back online within 20 to 30minutes you need to
bring the FOH up with the Master as File Server. The master
will have a button to“Make Fileserver”. Tap the button and add
the numbers together at the bottom. Type the total in as
the password.When running on FOH, BOH reports will not be
available. They can not and should not try to batch thecredit
cards unless the server was on and EDC was working. Most
times you would not have to MakeFileserver unless it was
completely down. EOD will run normally while running on
FOH. The datedfolders get created on the Master terminal. EDC
transactions get saved as spl files on the Master terminal inthe
EDC folder. Fileserver Recovery will need to be run from
the new server once it is connected. This process can take
some time.
My DSL is not down, why is EDC not processing?EDC
RESET
Sometimes EDC gets stuck. If the DSL connection is up but
credit cards are not processing, go to the AlohaServer and in
the EDC. Go to File and Stop POS processing. Click yes
to confirm. Close the EDC. Click yes to confirm. Re-open the
EDC and log back in. Go back to File and Start
POS processing. Usuallycredit cards will start
processing again. To test you can go to EDC Functions and
Authorize. Enter a creditcard number, expiration date and at
least $1 for the amount. Click okay and if the connection is
processingyou will get an approval code. If you do, go
to Functions and Voids. At the bottom you will see the testyou
just entered. Select it and click okay. Confirm void and okay.
Date of Business (DOB)
The date of business is determined by the Aloha.ini in the Data
folder on the server. Towards the top of thefile is an entry
DOB=01 01 2006, for example. It must be in this format, with a
space after month and aspace after day.
FOH Time
The time on the FOH is determined by the time on the Aloha
server in the Windows system tray. When aterminal loads into
windows it checks its time against the server time. Having the
wrong time zone or daylight savings settings will throw the time
off by one to three hours. When in doubt match the
terminalwith the settings on a terminal with the correct
time. The master terminal plays a big role in the FOH time.The
remaining FOH terminals look to the master terminal for
direction. Even each terminal checks its owntime with the
server the master terminal being off in time can throw off the
others.
Downtime.ini
This file holds information about which terminal was last
the master and which computer was last theserver. After a
refresh the terminals reference this file first and wait for that
terminal to become master rather than the next available
taking over. After a minute or two if the last master mentioned
in the ini doesnot come up another will take over.
Verify Errors
When closing Aloha Manager Aloha checks for errors that could
affect the front of house. If any are found averify error will pop
up from notepad detailing the issues.
Terminal Troubleshooting
“
Terminal # is down
”Seen on all other terminals. That terminal is off or has bad
network connection“
Looking for File Server”
Seen on terminal that can not determine a file server on the
network. Many times it is justthat CAT5 connection to the
terminal“
Failed to open COM Port # status #”
Usually seen when installing a new terminal that replaced a
terminal with different COM portconfigurations. For instance the
previous terminal was configured with COM 1 and COM 2.The
replacement terminal is configured with COM 1, COM 3 and
COM 4. The FRY printer was configured to run off of that
terminal on COM 2. The error would be:“
Failed to open COM Port 2 status #”
. Settings in Aloha manager are specifying that theFRY should
be on COM 2 on that terminal but there is no COM 2 there. To
resolve this, login to Aloha Manager and go to Hardware and
Printers and change the FRY printer to runfrom that terminal on
COM 3 or 4
“Master is Down”
This is usually just a status message as the terminals are
coming up after a refresh. If aterminal that was not the master
comes online before the one that was the master, thismessage
with display at the bottom of the Aloha touchpad until the
master finishes loading
Printer Troubleshooting
“Terminal # Printer # is offline”
The named printer is disconnected or not seen on the network
or is needing replaced.
“Terminal # Printer # is Not Communicating”
The printer is seen on the network but the connection is faulty.
This can be a loose or badCAT5 or adaptor. Sometimes it can be
a bad printer.
“Terminal # Printer # is Out of Paper or Cover is open”
Most times it refers to exactly what it reads as. Some times if
the connection is very poor this error will display.
“Printer Log is full”
The printer is offline and is not routing somewhere else. The
chits are not going anywhere sothe terminal creates a log file
on itself which can fill up quick and use up disk space. FromFOH
manager functions route the down printer to another
location.For more detailed information, see the document
“Terminal and Printer Troubleshooting”
Similar to Aloha Troubleshooting and Support
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