Chapter 4

"POLICY,
STRATEGY AND
GOAL DEPLOYMENT"

By: Salvacion, Errol M.

Aguinid, Charinalyn DR.
INTEGRATING TQM INTO THE
POLICY AND STRATEGY
• Policy and strategy is concerned with how the
organization implements its vision and mission
in a clear stakeholder-focused strategy
supported by relevant policies, plans, objectives,
targets and processes.
 3

SENIOR MANAGEMENT MAY

BEGIN THE TASK OF ALIGNMENT
THROUGH SIX STEPS:
• Develop a shared vision and mission
• Develop the critical success actors
• Define the key performance indicators (balanced scorecard)
• Understand the core process and gain ownership
• Break down the core processes into sub-processes, activities and
tasks
• Ensure process and people alignment through a policy
deployment or goal translation process.
 THE DELIVERABLES AFTER
ONE PLANNING CYCLE
WILL INCLUDE:

• An agreed policy/goal deployment framework

• Agreed mission statements
• Agreed CSFs and owners
• Agreed KPIs and targets
• Agreed core processes and sponsors
• What/how deployment matrices
• Focused business improvement plans.
THE DEVELOPMENT OF
POLICIES AND STRATEGIES

• Customer/market
• Shareholders/major stakeholders
• People
• Processes
• Partners/resources
• Society
"THANK YOU"