Finding ID: #324.

16
Iraqi Airways
ANSWERED BY : ENG. M. RASOOL

Corrective Action Record (CAR)

Internal Standard:
Amendment:
Effective Date:

Requirement / QAM 4.1 Quality Control Contracted Services

Question: The monitoring process will set out a procedure to periodically review the measurable specifications in the
service level agreements and determine their effectiveness.

Finding Comment: A procedure to periodically review the measurable specifications in the service level agreements and
determine their effectiveness is not documented and not implemented for external service providers.

Auditor Comment: The question was discussed with the Quality Manager.

Finding Owner(s): KADHIM MATROOD HAIDER, Abed Audited Department:

OT-DT
Gatea Tareq

Repetitive Finding: YES Date Finding raised:

(Last 12 month) 2022-06-21
NO

Finding Level: Level 2 Finding Status: Open

Attachments: none

Risk Assessment: Severity: Probability: Risk:

Auditee: not set not set

Risk Evaluator: not set not set

Root Cause:

Corrective Action
No Corrective Action Plan until now
Plan:

5x Why: No 5x Why available

ROOT CAUSE : LACK OF TRAINING RESOURSES

Corrective Action,Status
NO FACILITIES RELATED TO TECHNICAL
TRAINING , ONLY ROOM 4M X 4M OUT OF TECHNICAL DEPARTMENT,
UNSTABLE MANAGEMENT WITH LOSS OF DOCUMENTS FOR EVERY MANAGEMENT
CHANGE,
LACK OF KNOWLEDGE AND WORK DOCUMENTATION OF PREVIOUS TRAINING
MANAGEMENT,
LACK OF SUPPORT OF TECHNICAL MANAGEMENT,
MPM WAS ESTABLISHED IN 2017 WITH VAGUE PROCEDURES WITHOUT CONSULTATION OF
TECHNICAL TRAINING DEPARTMENT.

CORRECTIVE ACTION : IT IS PLANNED TO ADRESS THIS ISSUE WHEN THE NECASSERY

RESOURCES AND SUPPORT ARE AVAILABLE WITH STABLE AND QUALIFIED MANAGEMENT.

Print Date: 2022-10-11

Printed by: Technical Training, Section
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