J: Jhouanese

M: Mark

C: Clifford

K: Konrad

C:

(Text)(SMS)(to J)

Hi jhouanese Condor, Agila delivery!

An Agila delivery will soon arrive with your (insert product), Please ready your payment for your COD
order accounting to (insert price)

If you have any questions, please call (delivery drivers num). Thank you

C:

(Phone call)(to J)

Sir good morning, na abot na imong gi order sir.

J:

(Phone call)(to C)

Sige sige

C:

(Face to Face)(to J)

Here is your package sir, that will be (insert price)

J:

(Face to face)(to C)

Ngano dugay man kaayo na abot Ang package? Nga pag last month paman ni nako gi order? Ang naka
butang sa expected arrival Kay two weeks, unya pasado na two weeks, mo bayad gihapon ko sa (insert
shipping price) nga two weeks late na na abot?
C:

(Face to face)(to J)

Sorry kaayo sir, pero wala jud ko kabalo Ani

excuses

J:

(Face to face)(to C)

More complaints

*Threats*(optional)

Ipa tulfo kunang inyong companya, ipa police tamo, police raba akong anak.

J:

Checks package

Hala! Ngano Mani!?! Ngano guba Mani pag abot?! Manawag ko bi

J:

(Phone call)(to M)

Agila express ni?

M:

(Phone call)(to J)

Good morning sir, yes this is the Agila express how may I assist you today?

J:

(Phone call)(to M)

Yes good morning, Sir Bag.o ra nako na dawat ang delivery.

M:

(Phone call)(To J)
Yes sir, what seems to be the problem?

J:

(Phone call)(to M)

Two weeks late Ang pag deliver, Ang naa sa expected delivery Kay two weeks, unya damaged pa gyud
Ang product.

M:

(Phone call)(To J)

I apologize for that sir, but expected ranang shipping sir, dili jud na Siya guarantee kung kanus.a ma
abot. And for the damage item we will offer you a 50% money return.

J:

(Phone call)(to M)

Ay! dili nako mo dawat ana, Kay nag bayad nako sa shipping ug sa product nga pirting mahala.

M:

(Phone call)(to J)

Hold on for a bit sir

Seeks advice from manager

(Face to face)(to K)

Sir naay costumer nag complain sa pag deliver,

K:

(Face to face)(To M)

Unsa mana?

M:

(Face to face)(To K)
Damaged item ug late SA pag deliver

K:

(Face to face)(To M)

Hatagi nalang Na ug 90% money back

M:

(Face to face)(To K)

Sige sir

M:

(Phone call)(To J)

Sir mag offer nami ug 90% money return sir

J:

(Phone call)(To M)

Sige nalang, salamat sir

M:

(Phone call)(to J)

Salamat sad sir, and have a wonderful day!

K:

(Email)(To all employees)

Good evening, I request to have everyone to please attend an urgent meeting at room (room nalang sa
comp lab)

K:

(Face to face)
Good morning everyone

Please be seated

Thank you for coming here today

Now the reason why I called all of you here is because, Reviews for our shipping is extremely critical

Sales are going on a landslide

Due to the unsolved problem that occured on ports nation wide, that they are being stolen, products
from each container are slowing being drained and sold, it is not known who did this but it's surely
causing us problem.

And I want you to give suggestions to stop our downfall, it could be our way of shipping

Or some other

Everyone:

Suggests

K:

Ok so thank you everyone for being so creative with your suggestions and will be taken into
consideration, that will be all for our meeting, thank you for attending.