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Welcome!

Intermediate English I Accommodation I 8 hours


• Handling telephone calls
• Taking reservations
• Dealing with enquiries
• Confirming reservations
• Checking-in
• Making guests feel welcomed
• Facilities – Enjoy your stay!
• Giving information
• Dealing with problems and complaints

Based on: Jones, Lee. Welcome! English for the travel and tourism industry. Cambridge.
Strutt, Peter. English for International Tourism. Intermediate. Pearson

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