KARNATAKA STATE 4
OPEN UNIVERSITY
“Impact of Website Attributes on Customer Satisfaction - Study
with Reference to Unilog Content Solutions Pvt Lad.
forthe partial illest ofthe award OF
Master of Business Admisistration
Degree iy KSOU 2021
By
MONISH SR
ter No: 18010310017
Under the guidance of
INTERNAL GUIDE EXTERNAL GUIDE
Naveen G ¥ Mahadeva Swamy Bidigar KM.
Aicust Profesor, Asistan Direct Content
Deoerineat of Corimere
Keranaa State Ope ti
Mya
Departent of Studies an Research n Management
SOU, Mysure 370006
————— ———KARNATAKA STATE ‘OPEN UNIVERSITY
ith Reereace to Unlog Content Sans Pv
MoWsiES
Regier No 8010510017
Undo tbe gure of
IereRyAt cube BRTERAL CME,
et eels
re =
Eee een
Demet te
ea EEEic
KARNATAKA stare “) opeN UNIVERSITY
fr,
o}0310017
Subs Approval Proce Tope
Ref: Your letter Dated 06-12-2020
With reference to
bove you are hereby informed tat you are
mined to do the project work onthe topic “Impact of Website Atrbutes
2 Customer Satistaction - A Stady with reference o Unilog Content
boutions Prt Led, Mysore un
‘ssistant Profesor, Department of Commerce, KSOU Mysore You may
the intemal guidance Naveen G,
raced withthe project work and comply with necessary requirement
DOSER in Management
KSOU, Mysuru
ee
1, josh nner
eaterPR
‘Ths isto exif ha Mr. Monish SR herng the Reser nb: 18010310017
ha seen comple the pest wrk on
tof Website Atebutes om
CCasomer Satisfaction ~ 4 Stedy wit Reference t Unlog
nt Seutons
Pe Lik” under tbe guidane of Sei Naveen G V (lal Gis) and Se
™
devs Swamy Bidar K M (Enteral Gus). The poet repo is abit
to te Kamala State Open Universi in Pan finer te sume for
{he smard of Master of Business Adminstation (MBA) dura 2021
gh
Dr Raeshbr
pers
chore
armen of tudes &
Rosana nMantgenat
KSOU, Mysore
th joshwars.
hae Spe eer
‘are sone
"mpmDeTERNAL cube crerieteare
Atte on Customer Saat - Stay with Retro Use
‘Content Satons Pv Li" iat on rg poet sy contd
peviion The wock tas basa oitcory and i rome er
tecsieion owas tl fitment of the rgieenent fo he MBA
sea
Date : 9 |, oha00 |
ay
aver GY
Assan profesor
Deparmee Commer
KSOU
Multa ago
yea
NAVERN OV.
dat. 78 DOSER Conon
"evan Oe,
in Capo ireACKNOWLEDGEMENT
{hipenon Po De. Malet fer agp arn rp
aaa Se Con Unt Myer, ogi al ss ns ele
scp cons pce! cof
‘ees my heen tanks Si MabafevaSwamy Hagar kM, Assit Deon
ane Saves Uno Cre Seaton Mnfrs hipaa pen An ao
eto ak healer rh knd co-opt endemic ine ny
rec! log Cont Solos PL
tithes wou isto thank ay pres my mena en toe who ave
a a
Due: 96-10 -202 orbs
Bes My Sov
Rego s01010017I hereby declare that this tbutes on
npact of Website At
ymer Satisfaction - A. Study with eeference
Unitog,
‘Content Solutions Pvt Ltd” is the result of projst work carried out
by me under the guidance of Sri Naveen & V, Assistant Professor,
‘Devartment of Commeree, Kamataka State Open University Mysura
and Sri Mahadeva Swamy Bidigar KM, Assisian Ditestor
Content Services Unilog Content Solutions, Mysurw ia. partial
flfiiment for the award of Master of Business Adminstration by
Kemataka State Open University, Mysore
T also declare that this project is the outcome of my own.
ffs and that is not submitted to any other university or institute
forthe award of any other degree or Diploms,
Lheos
Date: 26-10-22 1 Monish SR
Place: yoyo 28010310017)List of Tables
es
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(Chapter-I: Introduetion
| 1.0 Introduction
1.1 Statement of the prob
1.2 Seope of th
1.3 Objectives of the study
1.4 Research Model
uy
Interpretation
Summary of N
Chapter
Bibliography
Contents
Chapter-II: Organizational profile
pier III : Conceptual Framework
Suggestions and conclusion
jajor Find
Chapter 1V xy, Analysis andChapter-I: IntroductionSaran
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sear pbeon 287396516 InpetofUsiy Wap
on Users! Trust Satisfaction and Loyal.
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