PRE-QUIZ

MULTIPLE CHOICE. CHOOSE THE WORD THAT WOULD BEST DESCRIBE THE
FOLLOWING STATEMENT.

1. Which of the following is not an example of non-verbal communication

a. Posture
b. Gesture
c. Speaking ----
d. Eye contact
2. In the process of communication, _______ is a person who initiates the message.
a. Trainer
b. Sender---
c. Receiver
d. marites
3. In the process of communication, _______ is a key idea that the sender wants to communicate.
a. Chat
b. Message----
c. Email
d. Group chat
4. In the process of communication,_________ is a person for whom the message is intended.
a. Trainer
b. Sender
c. Receiver –
d. Marites
5. Which is not an example of noun?
a. Teacher
b. Mother
c. Boy
d. Speaking-------
6. This is an area on the computer containing other folders and files and helps keep the computer
organized.
a. Folder-----
b. Recycle bin
c. CPU
d. Mouse
7. Which of the following is a processing software application primarily used for creating
documents in different formats and and use in printing of documents by electronically
processing text data?
a. Microsoft Excel
b. Microsoft Publisher
c. Microsoft Word--------------
d. Microsoft Powerpoint
 8. This is the process by which inactive information, in any format, is securely stored for long
periods of time.
a. Archiving--------
b. Filing
c. Sorting
d. Burning
9. This is an office set up to handle a large volume of phone calls, especially for taking orders and
providing customer service.
a. Call center------
b. E- Commerce
c. Mock call
d. BPO
10. In Focus Group Discussion, each member of the group shares his ideas; each develops the skill
of:
a. Reading
b. Writing
c. Listening
d. Speaking----

POST QUIZ 1

1. The message that the sender wants to convey must be simple, easy to understand, and
systematically framed to retain its meaningfulness.
a. Clear message----
b. Correct message
c. Complete message
d. Precise message
2. It expresses what the subject does or what the subject is.
a. Verb—
b. Noun
c. Pronoun
d. Conjuction
3. A figure of speech when there is a contrast between what is said and what is meant, or between
appearance and reality.
a. Metaphor
b. Irony—
c. Simile
d. Personification
4. What is communication?
a. A process of understanding and sharing of ideas, opinions or information---
b. A process of applying and sharing of ideas, opinions or information
c. A process of knowing and sharing of ideas, opinions or information
d. A process of remembering and sharing of ideas, opinions or information
5. Physical media is a mean channels where the person who is talking can be seen and heard by
the audience. Which of the following is not an example of it?
 a. Large meetings
b. Department meetings
c. Conferences
d. Planner----
6. Which of the following is not the way to communicate better with your colleagues at work?
a. Listen actively
b. Construct criticism
c. Speak with distraction====
d. Build and earn trust
7. Which of the following is NOT a barrier to effective communication?
a. Distraction
b. Noise and movement
c. Poor timing
d. Asking questions----
8. It is a mean written or electronic channels
a. Mechanical media---
b. Conferences
c. Physical media
d. Large meetings
9. Which is not an example of non-verbal communication?
a. Speaking and reading===
b. Gestures
c. Sign language
d. Facial expressions
10. Which is not an example of effective communication skills?
a. Observance
b. Self confidence
c. Respectfulness
d. Communication---