Elektroapparate AG Instruction manual Technical Support

Language EN JURA animation system Service 03

SCANNER TERMINAL 4000

RETAIL + Office / GIGA W PROFESSIONAL / GIGA 5 / GIGA X

1 Grinder 2 Grinders

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Table of contents:

1 Hardware requirements:............................. 3 6 Exit diagnosis: ............................................. 24

1.1 COM ports: .................................................. 3 6.1 Start exit diagnosis: ..................................... 25
2 Animation System:...................................... 4 6.2 Set up a new logic board: ............................. 26
2.1 Scanner, USB version (without infrared): ....... 4 6.2.1 Appliance code available:.................... 27
2.1.1 This animation system kit is containing the 6.2.2 Appliance code NOT available: ............ 28
following parts: ................................................. 4 6.3 Service stamps: ........................................... 29
2.2 Scanner, version with COM- USB- and infrared ports: 6.3.1 Processing code: ................................ 30
5 6.3.2 Error code: ........................................ 30
2.2.1 This animation system kit contains the 6.3.3 Staff code: ......................................... 31
following parts: ................................................. 5 6.3.4 Invoicing code: .................................. 31
2.4 TERMINAL 4000: .......................................... 6 6.4 Protocol: ...................................................... 32
2.4.1 The TERMINAL 4000 contains the following 7 Statistics: ..................................................... 33
parts: 6 7.1 Statistic selection: ........................................ 34
3 Installation animation system: ................... 7 8 Work procedures: ........................................ 35
3.1 New version (32/64 Bit): ............................... 7 8.1 Work selection: ............................................ 35
3.1.1 Procedure with Animation Software setup: 7 9 Internet download: ..................................... 36
3.1.2 Procedure with Animation ID Nr. / Service- 9.1 Update via Internet: ..................................... 36
Animation: ........................................................ 8 9.1.1 Settings: ............................................ 36
3.2 Old versions (16/32 Bit): ............................... 9 10 JURA Service Platform: ................................ 37
3.2.1 Procedure: ......................................... 9 11 Short Entry diagnosis/Exit diagnosis: ......... 38
3.3 Scanner USB driver installation: ..................... 10 11.1 Process window: ..................................... 38
3.4 TERMINAL 4000 USB driver installation:......... 11 12 Failure hints, solutions, FAQ: ....................... 39
3.4.1 Windows 8/10 Disable driver signature 12.1 Installation: ............................................ 39
enforcement: .................................................... 12 12.1.1 Jura Animation ................................... 39
3.5 Customer Software: ...................................... 13 12.1.2 juraqs................................................ 39
4 The screen: ................................................. 14 12.1.3 juraqs................................................ 39
4.1 Settings: ...................................................... 15 12.2 Error messages during internet download: 39
4.1.1 Language: ......................................... 15 12.2.1 Data transmission: ............................. 39
4.1.2 Diagnosis COM port: ........................... 16 12.2.2 500 Internal Server Error: ................... 39
4.2 NEWS documents: ........................................ 17 12.2.3 Error in data transfer, with message socket
4.3 Individual test: ............................................. 18 error #10054. connection reset by peer: ............ 40
4.3.1 Set up a new logic board: ................... 19 12.2.4 Other error messages:........................ 40
4.3.2 Statistics: ........................................... 19 12.2.4.1 Error message of a specific file: 40
4.3.3 Conversion of heating cartridge to 12.2.4.2 Read also technical NEWS Exclusion
thermoblock: ..................................................... 19 rules of Antivirus software: ........................... 40
4.3.4 Individual test GIGA W3: .................... 19 12.3 Use of the animation software: ................ 41
4.3.4.1 Service position (grinder cleaning):. 19 12.4 Software icons are greyed out: ................ 42
4.3.4.2 Initialization (grinder exchange): .... 19 12.4.1 Last download has been made for more than
4.4 Diagnosis screen: ......................................... 20 10 days: 42
5 Entry diagnosis: .......................................... 21 12.4.2 Animation licence has expired: ............ 42
5.1 Appliance selection: ...................................... 22
5.2 Protocol: ...................................................... 23

Revision:
R: Chapter 3.4.1, 4, 12.2,
S: Chapter 3.1.1, 4, 4.5, 5, 6, 6.4, 7,
T: Chapter 3, 3.4.1, 4.4, 6, 9, 12.2,
U: Chapter 12.1, 13.4
V: T3000 support disabled, rebuilding HP/TB, divers chapters 1, 2, 4.1.2, 4.3, 11, 12.4,

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1 Hardware requirements:

The following minimum requirements must be observed if the system is to operate smoothly
and trouble- free:

 Only Microsoft Windows:

Windows VISTA Business / Windows 7 Professional / Windows 8 / Windows 10
(JURA tested versions, other versions are subject to change)
 Please note, the following OS are NOT supported anymore by Microsoft:
Windows 98 since 12.07.2006.
Windows 2000 since 13.07.2010.
Windows XP since 08.04.2014.
VISTA since 14.04.2017.
From these dates, JURA does not give any guaranty anymore !
 Windows CE/Embedded/Mobile versions are NOT supported
 CD/DVD drive
 USB ports
 Printer
 Internet access
1.1 COM ports:
 Older versions of the scanner (older than August 2005) and TERMINAL 3000 (older than April 2008)
will be controlled via a serial COM port
 Your computer has to be equipped with a COM port or you may use e.g. an USB/COM converter

RS232 USB/COM converter (example)

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2 Animation System:

 From January 2013 the TERMINAL 4000 is supported via USB

 From February 2009, only USB stick scanner (without IrDA) will be delivered
 From March 2017, the TERMINAL 3000 support is stopped
 From August 2005, combi-scanners had been equipped with COM- and USB-ports.
From March 2017, no deliveries anymore.

2.1 Scanner, USB version (without infrared):

 This scanner supports no old infrared appliances anymore (IMPRESSA 300, 500)

1 6

3
7

5
2

2.1.1 This animation system kit is containing the following parts:

1. CD Service Animation (replaced with 1x CD Animation Software setup) since April 2014
2. CD Animation ID Nr. (replaced with 1x CD Animation Software setup) since April 2014
3. Oval Bit with holder
4. Service cable Scanner / Coffee machine
5. Adapter Service cable / Coffee machine S-line
6. USB cable Scanner / PC
7. Scanner USB Stick

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2.2 Scanner, version with COM- USB- and infrared ports:

1
11
8

6 9

3 10
7

2.2.1 This animation system kit contains the following parts:

1. CD Service Animation
2. CDs Video
3. CD Animation Nr.
4. Oval bit with holder
5. Service cable Scanner / Coffee machine E- line
6. Adapter Service cable / Coffee machine S- line
7. Adapter Service cable / Coffee machine new
8. Cable RS232 Scanner / PC
9. Combi–scanner
10. AC/DC adapter 230V~ (or 120V~)
11. USB cable Scanner / PC

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2.4 TERMINAL 4000:

 For the diagnosis with the GIGA coffee machines, the TERMINAL 4000 has to be attached
 IMPRESSA X7/X9 are supported (since April 2013)
 TERMINAL printer + RS232 cable have to be taken from the SERVICE CASE TERMINAL 3000.
Since delivering in June 2013, the RS2323 cable is part of the TERMINAL 4000 kit.
 The animation system is not part of the TERMINAL 4000.
The software is only delivered with the Animation system Kit.

2.4.1 The TERMINAL 4000 contains the following parts:

 TERMINAL 4000 incl. pen
 AC/DC adapter 100-240 V~/5 VDC
 USB cable
 Micro SDCard with adapter (TERMINAL ID Nr.)
 RS 232 cable

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3 Installation animation system:

Please note that you need administrator rights to install any software and the user has to have
write rights !

3.1 New version (32/64 Bit):

3.1.1 Procedure with Animation Software setup:

CD Version 2011/12 Animation Software setup

1. Double Click on Start.exe within CD (if Autorun.inf is disabled)

2. Click on Button 1 and then on Button 2
3. Start an Internet download (see chapter 9 )

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3.1.2 Procedure with Animation ID Nr. / Service-Animation:

Animation ID Nr. Service-Animation

2008/02 and higher 2008/11 and higher

1. Install Animation ID Nr. (or click on JuraServiceanimationIDNR#xxxx.exe)

2. Install Service-Animation (or click on JuraServiceanimation.exe)
3. Start an Internet download (see chapter 9 )

The program installs the software depending on the pc language under:

C:\Program Files\Jura\Service...
C:\Program Files (x86)\Jura\Service...

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3.2 Old versions (16/32 Bit):

Animation ID Nr. Service-Animation
No number (before October 2008) 2005/8 to 2007/10

3.2.1 Procedure:
1. Install Animation ID Nr. (or click on Setup.exe)
2. Install Service-Animation (or click on Setup.exe)

Important !

3. Start Entry diagnosis (also without an attached coffee machine)

4. Start an Internet download (see chapter 9)

The program installs the software under: C:\JURA_IMP\...

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3.3 Scanner USB driver installation:

 When installing an older software (CD before 2005/10) the hardware wizard may start up
 If you use the USB-port of the SCANNER, then this will launch the
„Windows Found New Hardware Wizard“
 Follow up the prompts and install the USB-driver which is located on your hard disk under
(C:\JURA_IMP\SERVICE\TREIBER)
 You can also download the driver from:
http://www.ftdichip.com/Drivers/VCP.htm (Windows)

Next
Next

Click on Next and browse for the proper path

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3.4 TERMINAL 4000 USB driver installation:

 If you use the USB-port of the TERMINAL 4000, then this will launch the
„Windows Found New Hardware Wizard“

 If not, check device manager for and install it manually

 Follow up the prompts and install the USB-driver which is located on your hard disk under
(C:\Program Files (x86)\Jura\Service\Driver\)
 In the “Device manager”, there should be now a new entry under Ports (COM & LPT)
(Freescale CDC Device or Virtual Com Port)

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3.4.1 Windows 8/10 Disable driver signature enforcement:

http://windows.microsoft.com/en-gb/windows-8/windows-startup-settings-safe-mode

If you're not signed in to Windows, tap or click the power icon from the sign-in screen, hold Shift, then
tap or click Restart. No. -> 4

Or, if you're already signed in:

1. Swipe in from the right edge of the screen, tap Settings, then tap Change PC settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down,
click Settings, then click Change PC settings.)
2. Under PC settings, tap or click General
3. Under Advanced start-up, tap or click Restart now

4. On the Choose an option screen, tap or click Troubleshoot

5. Tap or click Advanced Options
6. Tap or click Start-up Settings
7. Tap or click Restart
8. On the Start-up Settings screen, choose the start-up setting you want.
Disable driver signature enforcement -> 7).
Allows drivers containing improper signatures to be installed.
9. Sign in to your PC with a user account that has administrator rights

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3.5 Customer Software:

 Program and manage functions via an external software
 This software is only supported at Professional coffee machines

 Since July 2012 it is not necessary anymore to install the CustomerCard Software, as it is part of the
animation system.

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4 The screen:

The screen shown below will appear once the software is running:

The start window selects the attached appliance and hands over the command to the appropriate appliance
software (Entry/Exit/Individual test).

The animation software controls the coffee machine.

Therefore, please ignore the text or symbols on the display.
Make only that, what the software asks you to do.

Unless the test procedure is not proceeding, then follow up the signs/messages given by the
coffee machine.

(Status June 2015)

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4.1 Settings:
Certain setting adjustments must be carried out once the program has been run for the first time, in order to
ensure that the software works correctly.
4.1.1 Language:
The language can be selected via two menus:

Language Refers to language used on-screen

Video Language Refers to language used for videos

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4.1.2 Diagnosis COM port:

The diagnosis port (also virtual USB/COM port) provides a connection for the JURA scanner and
TERMINAL 4000.

 The JURA scanner/TERMINAL 4000 can be connected using COM ports 1 to ...
(depending on the number of installed COM ports)
 Ensure also, however, that the interface is correctly configured to the appropriate port

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4.2 NEWS documents:

These documents will not be presented in that way anymore (since 1.March 2010).
They have been replaced via the function of the JURA Service Platform (see chapter 10).

The Documents menu gives you access to NEWS documents. Activation of this menu opens a window
containing several PDF files in individual language folders.
These files are updated each time you download. They contain important information concerning
amendments and modifications to our range of equipment.

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4.3 Individual test:

Click on the Individual test icon to open a window listing the possible test functions.
The number of tests that can be carried out depends on the type of coffee machine, which have been
previously selected via Auto Selection or manually with the pull-down menu.

1. Switch-on the coffee machine and wait until the initialisation of the brewing unit has
ended
2. Now connect the JURA scanner to the coffee machine

 When one or more tests have been selected by clicking on the appropriate item in the list, activate
Start to begin the test procedure
 The program switches over to the Diagnosis screen while testing is in progress

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4.3.1 Set up a new logic board:

 See chapter 6.2
4.3.2 Statistics:
 Read out the statistics directly from the coffee machine
4.3.3 Conversion of heating cartridge to thermoblock:
 The IMPRESSA E-line with build-in heating cartridges can be replaced with thermoblocks
 Therefore, other parameters have to be programmed into the logic board
 Please read the detailed instructions from the NEWS (Umbauanleitung_E.pdf)
on the JURA Service Platform

4.3.4 Individual test GIGA W3:

4.3.4.1 Service position (grinder cleaning):
 Grinder moves to the service position to be able to have it cleaned
 When re-inserting, an initialization has to be made as a next step
4.3.4.2 Initialization (grinder exchange):
 Grinder initializes automatically (necessary when exchanging or cleaning grinders)

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4.4 Diagnosis screen:

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5 Entry diagnosis:

An entry diagnosis must first be carried out whenever a coffee machine is put into service.
The entry-diagnosis routine is subject to a pre-defined set of procedures (see Service concept).

1. Switch-on the coffee machine and wait until the initialisation of the brewing unit has
ended
2. Now connect the JURA scanner to the coffee machine

This procedure can be summarised as follows:

1. Read out data (production, statistical, service and customer data).
These data are stored onto your computer.
2. Save the latest factory settings into your coffee machine
3. Static diagnosis (statements based on detected data)

 Payment system and filter will be disabled

 To start twice an entry diagnosis (without having made an exit diagnosis) will overwrite irreversibly
the customer data and the factory settings will be used by the software instead !

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5.1 Appliance selection:

 First, start by clicking on the Auto selection icon, which starts the automatic device selection
 If the correct type is not selected, you can also manually select the appliance from the pull-down
menu
 When doing so, check the article number against the number on the inside of the programming-
control cover or the bottom of the machine
 Only those appliances are visible in the pull-down menu, which are supported by the actual attached
scanner or TERMINAL

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5.2 Protocol:
When the diagnosis ends, a log report is displayed listing all the results of the diagnosis.
This log report can be printed out or saved to the computer’s hard disk.

Please note also the important advises in the protocol:

Examples:
Black List Alarm
Execute decalcification-program !
Execute cleaning program !
Errors according to HISTORY BITS (interlocked, see statistic):

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6 Exit diagnosis:

Since June 2013, all new models will be serviced with a short Entry and Exit diagnosis (see chapter 11)

The exit-diagnosis routine is subject to a pre-defined set of procedures (see Service concept).

This procedure can be summarised as follows:

1. Read out machine data
2. Save the latest factory settings into your coffee machine
3. Dynamic diagnosis procedure similar to the final production check
4. Activate the service diagnosis function using this input dialog
5. Customer data from the entry diagnosis will be programmed back into the coffee machine
(production-, statistics-, service- and customer settings)

 To access the service diagnosis dialog is only possible, if no error occurred during the exit diagnosis
 After the exit diagnosis is the first use bit set (if available).
The customer will confirm the options during switch-on procedure.
 Payment system and filter will not be enabled, this has to be done manually
 External filter settings (GIGA Xc/IMPRESSA XJ with IFWK /IMPRESSA X9) stay stored as they were
on the entry. The appliance just fills the system during switch-on.

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6.1 Start exit diagnosis:

1. Switch-on the coffee machine and wait until the initialisation of the brewing unit has
ended
2. Now connect the JURA scanner to the coffee machine

 Activate Exit diagnosis and follow the instructions as they appear on-screen
 An exit diagnosis cannot get started without having made an entry diagnose before.
The data of the entry diagnosis are stored for 30 days onto the computer.
 Exception:
When using a new logic board, there has to be made an exit diagnosis first (or set-up a new logic
board see chapter 6.2 ).
Select the proper coffee machine by using the pull-down menu.

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6.2 Set up a new logic board:

After changing a logic board, it is very important to start first the “Set up a new logic board”
with the animation system, before testing or switching on the coffee machine.

The new logic board has no article specific parameters memorized, as it does not know in what
kind of appliance it will be used (e.g. 230 V~/110 V~ or 50 Hz/60 Hz).

 Manually select the appliance from the pull-down menu

 Click onto the Set up a new logic board under Individual test and click onto Start
 Choose the proper Article number during the process

 Now you can finish the service and control of the coffee machine
 At the end you have to finish the service by starting the Exit diagnosis

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6.2.1 Appliance code available:

 You replace a logic print whose appliance code appears on the entry diagnosis or the 128 EAN bar
code is onto the label
 After you change the logic print, you must select manually the correct device at the beginning of the
exit diagnostic
 While the exit diagnosis is running, you will be prompted to enter the device code or the complete
128 EAN code
 Enter the code according to the instructions and continue running the exit diagnosis in the usual
manner
 If you choose the first appliance number in the pull-down menu, a pop-up warning message appears
(confirm with YES)
 At the end of the diagnosis the factory settings (no customer settings), the production date,
machine number and device code are written back

Example of an entry diagnosis:

Test status: Entry

Long diagnosis
Date of diagnosis: 2.3.2010 15:04:23 SW V: 1.0.2.4 / 26.11.2009
Animation ID Nr.: 134
Software version: EF643M V01.18
Software version display: EF643D V01.08
Serial number: 5
Appliance number: 1532
Date of production: 14.1.2010
Appliance code: 05FC282E
Appliance type: IMPRESSA Z7
Article number: 13489
EAN-Code: (01)07610917134892(21)20100114001532

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6.2.2 Appliance code NOT available:

 You replace a logic card whose due to you were not able to make an entry diagnosis or the
appliance code appears as FFFF on the entry diagnosis
 After you change the logic print, you must select manually the correct device at the beginning of the
exit diagnostic
 While the exit diagnosis is running, you will be prompted to enter the device code or the complete
128 EAN code
 If you do not know both, you have to proceed by clicking 3 times onto OK to confirm the error
message and to go further
 Select the correct coffee machine (part number)
 If you choose the first appliance number in the pull-down menu, a pop-up warning message appears
(confirm with YES)
 Complete the output diagnostics in the usual manner
 In this case, the device generates a new appliance code, a new appliance number and a new
production date (date from actual day of the diagnosis)

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6.3 Service stamps:

When the Exit diagnosis procedure ends, fill in the servicing dialog box and continue.
The data will then be saved into the logic board of the coffee machine.

 Older appliances have a service stamp choice of 3 processing- and 2 error codes
 Actual Retail appliances have a service stamp choice of 6 processing- and 3 error codes
 The IMPRESSA X7/X9 and GIGA have a service stamp choice of 5 processing- and 4 error codes

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6.3.1 Processing code:

 First, choose the processing codes with the pull-down menu
 There are possibilities of choosing up to 6 processing codes

6.3.2 Error code:

 Choose the error codes with the pull-down menu
 There are possibilities of choosing up to 4 error codes
 The red highlighted error code will be treated as the main error
 The main error describes the reason why the appliance came in for service.
Preventively or cosmetically changed items have not to be filled in.

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6.3.3 Staff code:

 Now enter your individual staff code

6.3.4 Invoicing code:

 The final task is to enter the invoicing code, which is likewise done with a pull-down menu, before
clicking on Continue
 The servicing dialog box is saved into the logic board

Every appliance, which has been repaired for free

032 Guarantee
(warranty period depending on country definition).

Every appliance, which has been repaired for free by the

042 Guarantee (after repair)
corresponding service centre (12 months service guarantee).

Goodwill, ex gratia Every appliance which does not belong to the group 032 or 042
052
(free of charge for customer) but have been repaired for free (individual guarantee).

Every appliance, for which the customer had signed an extended

062 12 month guarantee extension guarantee on the whole appliance
(specific to service centre and one is not obliged to offer).
Every appliance, which has been repaired according to the
110 Repair service concept,
(12 months guarantee on the replaced and paid spare part).

Remark:

GIGA and Professional 2 grinders appliances have no staff- and invoicing code menu.

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6.4 Protocol:
The exit diagnosis procedure concludes with the display of a log report, which can be printed out or saved to
the hard disk of your PC.

A proper exit diagnosis has always to finish with the sentence

Diagnosis completed successfully !

if not, the exit diagnosis has not been made correctly.

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7 Statistics:

 This point allows you to read-out statistics data from the coffee machine
 The read-out procedure does not change any data in the coffee machine
 It is useful for a better diagnosis, especially when having complaints that the coffee machine
returned within a short time after the last intervention

 Direct start icon

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7.1 Statistic selection:

 During each Entry diagnosis are the customer data saved, the way the appliance came into service
 After an entry diagnosis, customer data might are changed
(e.g. Filter setting goes to Water hardness level 3 -> read also NEWS “Animation system, set filter
Bit”) and do not match the original customer settings anymore
 When starting the Statistic program, the data are always read directly from the appliance
 If older data are available (e.g. from the former entry diagnosis) they can now be chosen

Date of the entry diagnosis

1. Chosen statistic
2. Choose another statistic
3. Select ligne via a double click
4. Other statistics can be chosen by double click

Click for
Header field (images 2/3/4) are only visible, when older statistic data
Customer statistics
had been found !

Read directly from the coffee machine

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8 Work procedures:

 Actual deliveries do not contain the video CD’s anymore (since February 2009)
 The videos can be watched on the JURA Service Platform (see chapter 10)

 The Work procedures menu provides access to a series of help functions designed to show the
service engineer – with a multimedia display – how to repair the coffee machine
 Video displays and sound instructions indicate how to dismantle the machine
 Note that this feature is not available on all machines

8.1 Work selection:

 The videos are read and played back from the video CD (language selection via animation system)
 Select a working procedure from the left-hand field
 By clicking on the buttons one can watch the corresponding video

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9 Internet download:

 To start the internet download procedure, click on the globe icon

 Enter all your user details and begin the download
 When the download ends, the program returns automatically to service animation mode
 The user details have to filled in only once
 The download procedure has to be done weekly, to get the latest appliances support, parameter
settings and improvements
 After 1 week without using the internet download a pop-up reminder appears.
The software does not work anymore after 10 days until you have started an internet download !
9.1 Update via Internet:

9.1.1 Settings:

Server address: http://update.top-tronic.com (may remove http:// depending on

your server settings !)
User name: juraservice
Password: xcnm336k (use lower case letters !)
Email address: Fill in your e-mail address

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10 JURA Service Platform:

 On this JURA Service Platform you can read and download the technical NEWS, appliance
information, training documents and the up to date service binder
 You will always get the latest and up to date information
 It replaces the NEWS function (see chapter 4.2)

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11 Short Entry diagnosis/Exit diagnosis:

Since June 2016, all coffee machines are serviced with a short entry- and exit diagnosis.

11.1 Process window:

The appliance specific software will/was continuously updated to have an identical process for the actual
appliance productions.

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12 Failure hints, solutions, FAQ:

12.1 Installation:
If the following error texts are shown, proceed as follows:

12.1.1 Jura Animation

Error by reason of Animationnumber.
12.1.2 juraqs
Kundenpfad "........." ungültig (client path „ ......... “ invalid)
12.1.3 juraqs
Datei Topset.txt ist defekt. (file topset.txt is corrupt)

Solution:
A previous version has not been installed properly and has therefore to be uninstalled.
 Uninstall the Animation System software with the uninstall routine
 Delete the installation folder (e.g. JURA_IMP or PROGRAM FILES\JURA\SERVICE) completely with
the Explorer
 Search on the hard disk for the files topset.txt and konfig.txt, and if found, delete them
completely
 Reinstall the Animation System according to chapter 3
12.2 Error messages during internet download:
12.2.1 Data transmission:
 The data transmission is done via the protocol HTTP
 Please verify that, if using a firewall, this protocol is not blocked
 Anti-Virus programs shall not block the JURA programs
12.2.2 500 Internal Server Error:

 When the following error message pops up, the JURA server has a connecting problem
(if using a proxy/gateway the second message appears).
Please call the JURA technical support international.

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12.2.3 Error in data transfer, with message socket error #10054. connection reset by peer:

 Remove or add the http:// into the address, as described in chapter 9.1.1

12.2.4 Other error messages:

 All other error messages are IT specific and may depend on time out problems between your
location and the various hubs to the JURA server.
Please contact your IT responsible. These errors cannot get solved by JURA.
 It is sometimes useful to repeat the procedure and this also 24 hours later, as there are providers
which release connections only after this time period
12.2.4.1 Error message of a specific file:
Depending on the use of your virus scanner, certain files (x.exe, x.dll) might get overwritten with 0 byte.
These files will be mentioned in the display error message.

Examples:
Solution:
 Search with the explorer in the program path for this file and delete it manually
 Disable temporary your virus scanner
 Start a download
 Enable your virus scanner again

12.2.4.2 Read also technical NEWS Exclusion rules of Antivirus software:

In these cases it is recommended to train your Antivirus software to treat the installation path of the
JURA Animation Software, or single files, as being “no danger”.
Search this option within your Antivirus software and define the exclusions as described above.
You may have to delete the “already treated files” and start an update of the Animation Software again.

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12.3 Use of the animation software:

 An exit diagnosis cannot get started without having made an entry diagnose before or the data of
the entry diagnosis are older than 30 days.
Exception: assembled a new logic board.
 After a single control-panel or logic board exchange (without having made an entry diagnosis) one
has to start firstly an exit diagnosis.
This procedure will check and synchronise the software versions in the display and logic board.
After that it is clear, that no entry diagnosis had been made and the software asks you to do this
(Appliance has not been acquired ! Start entry diagnosis please.).
Start now the entry diagnosis and afterwards start the exit diagnosis to complete the repair.
 In the “International” appliances are other languages programmed.
If there is a wrong part number used as a logic board exchange, it is not possible to complete an
exit diagnosis.
It is decisive to use the proper logic board (check on the Web Business).

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12.4 Software icons are greyed out:

12.4.1 Last download has been made for more than 10 days:
 You have to make an internet download
12.4.2 Animation licence has expired:
 Please contact your JURA distributor

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