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https://www.bmc.

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https://www.ivanti.com/glossary/problem-management
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https://www.manageengine.com/products/service-desk/itil/itil-best-practices.html
https://www.simplilearn.com/itil-incident-problem-management-part-2-article
https://docs.microfocus.com/SM/9.61/Hybrid/Content/BestPracticesGuide_PD/
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https://www.proprofsdesk.com/blog/itil-problem-management-lifecycle/
https://its.yale.edu/sites/default/files/ProblemManagementProcessDocument_v02.pdf
https://itsm.ucsf.edu/sites/itsm.ucsf.edu/files/Problem%20Management%20Process.pdf
https://docs.microfocus.com/SM/9.51/Hybrid/Content/BestPracticesGuide_PD/
IncidentManagmentBestPractice/ITIL_V3_Key_Performance_Indicators_IM.htm
https://kissflow.com/workflow/incident-management/overview-incident-management-
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https://www.itil-docs.com/en-in/blogs/incident-management/incident-management-
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https://assyst.ifs.com/itil-4-a-quick-guide
https://resources.reed.co.uk/courses/coursemedia/272474/3233297d-09aa-4d39-b785-
d8fe50c8041c.pdf
http://distribution-point.com/effective-incident-and-problem-management/
https://www.manageengine.com/products/service-desk/itil/what-is-problem-
management.html
https://blog.goodelearning.com/subject-areas/itil/problem-management-in-itil-4/
https://www.hci-itil.com/processes/Process_Inter-relationships.html

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