ORGANI

ZATIONAL BEHAVIOUR REPORT ON

GREAT PLACES TO WORK FOR
Post Graduate Diploma in Management
By:
GROUP 2 (MAURYA)

Ishika Ratnam (2024PGDM076))

Naman Chugh (2024PGDM084)
Nitin Sharma (2024PGDM085)
Sejal Puri (2024PGDM101)
Tusar Srivastava (2024PGDM110)

Under the Guidance of

Dr Vidya Iyer
(Director, SOIL School of Business Design, Manesar)

TABLE OF CONTENTS

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S. NO PARTICULARS PAGE NO.

1. Understanding & perception about best 3

place to work
2. Two companies of our choice that we 3
would like to work for
3. Initial list: Our group’s perspective 5

4. Second list: Employees perspective 7

5. Third list: Great place to work institute 10

framework
6. Comparison of all three lists 11

7. Results of comparison 11

8 Our framework 12

9 Conclusion 12

10 Learnings and implications 13

UNDERSTANDING AND PERCEPTION ABOUT BEST

PLACE TO WORK

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According to our group’s understanding, An excellent workplace supports and cares for its
staff/employees while also pushing them to advance within the organisation. At these
organisations, managers and staff members share a dedication to achieving both individual
and organisational success. They also trust and respect one another. The best businesses make
an effort to satisfy the financial, mental, physical, and emotional demands of their staff.
Employees are consequently frequently more productive, content, and prepared to commit to
the organisation over the long run. Best place to work is a place where every department
work together as a single unit for producing the best results within a short span of time.
Employees should have trust among them. From our point of view, a company (Organization)
can be called as the best place to work if the organization values its workers and offers them
competitive pay and benefits. One or more of a company's basic principles can be
communication, self-improvement, or honesty. Managers should always trust their
employees. The business should really think about and improve on its motivational strategies
for staff members. Expectancy Theory is a crucial idea that should be taken into
consideration.. This is also essential since it will enable organisations to motivate their staff
to put in a little more effort and produce high-quality work. When an organisation acts
ethically, it sends a positive message to the organisation and employees trust that the business
will treat them fairly. A good workplace is varied, with employees respecting one another's
beliefs and customs.
Best place of work can also be defined as a place were diverse people are working together as
a team and diversity is perfectly managed and maintained. Transparency should be there in
the organization for making it the best place to work.

TWO COMPANIES OF OUR CHOICE THAT WE WOULD

LIKE TO WORK FOR
After a through discussion with all the group members, we have mutually decided to choose
the below two organizations as per our perspective for a great place to work for.
1. DELOITTE
2. BANK OF AMERICA

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Source- https://www.greatplacetowork.com/best-workplaces/100-best/2022

DELOITTE
(24th in Great place to work 2022)
Deloitte's mission is to be the best at everything we do by assisting our clients in achieving
their objectives, helping society, and maximising the performance of our people. We
consistently hire some of the best and brightest individuals in the industry because we are a
leader in top talent. We want to be a company where people can thrive and are recognised as
a top employer for creative programmes that are centred on growth, flexibility, and well-
being. Deloitte is thrilled to consistently receive recognition as a great place to work because
our culture values inclusivity, collaboration, high performance, and purpose.
Deloitte India has created a Great Place to Work FOR ALL their employees by excelling on
the 5 dimensions of a High-Trust, High-Performance Culture – Credibility, Respect, Fairness,
Pride and Camaraderie.
LIFE AT DELOITTE
Deloitte has been formally focused on inclusion for more than two decades. While much has
changed over the years, a few things have remained constant: Leadership commitment,
continuous evolution, and an innovative approach to fostering an inclusive culture. Our
commitment has led to outstanding results in terms of attracting, retaining, and advancing a
diverse workforce, strengthening our culture of inclusion, market-leading practices, and
external recognition.
INDUSTRY
Professional Services
93% Management is competent at running the business.
95% People here are given a lot of responsibility.

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94% I'm proud to tell others I work here.
96% Our customers would rate the service we deliver as "excellent."
94% Management is honest and ethical in its business practices.
BANK OF AMERICA
(29th in Great place to work 2022)
The Bank of America Corporation, frequently referred to as BoA, is a holding corporation for
financial services and an American international investment bank with headquarters in
Charlotte, North Carolina. The bank was established in San Francisco, and NationsBank of
Charlotte purchased it in 1998, giving it its current shape. Bank of America is one of the
world’s leading financial institutions, serving individual consumers, small and middle-market
businesses and large corporations with a full range of banking, investing, asset management
and other financial and risk management products and services.
On the 2020 Fortune 500 list of the biggest US corporations by total revenue, Bank of
America came in at number 25. In a similar vein, Forbes' 2020 Global 2000 rankings placed
Bank of America at #8. In their 2018 Awards for Excellence, Euromoney Institutional
Investor dubbed Bank of America the "World's Best Bank."
LIFE AT BANK OF AMERICA
The company holds a strong culture of team oriented risk management, change management,
and quality management. Community relations and volunteer activities valued. The bank said
to indulge in charity and community development activities quite often. It is only at the Bank
of America employee benefits that you find such flexible work timings. Even if you work as
a full timer anywhere you will have to leave your job if you want to pursue a regular course
for higher studies but not here in this bank.
INDUSTRY
Professional Services
92% I feel good about the ways we contribute to the community.
90% I am able to take time off from work when I think it's necessary.
90% When you join the company, you are made to feel welcome.
89% People here are given a lot of responsibility.
89% Management is honest and ethical in its business practices.
INITIAL LIST : OUR GROUP’S PERSPECTIVE
Rank 1: ORGANIZATIONAL BEHAVIOUR
 We have ranked it 1 because in a strong culture, the organization’s core values are

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 both intensely held and widely shared. The more members who accept the core
values and the greater their commitment, the stronger the culture and the greater its
influence on member behavior, because the high degree of sharedness and intensity
creates a climate of high behavioral control.
Rank 2: LEADERSHIP
 We have ranked it 2 because Organizations need strong leadership and strong
management for optimal effectiveness. We need leaders today to challenge the status
quo, create visions of the future, and inspire organizational members to want to
achieve the visions. We also need managers to formulate detailed plans, create
efficient organizational structures, and oversee day-to-day operations.
Rank 3: ETHICS
 We have ranked it 3 because we feel that if an organization is engaged in ethical
behaviour, it sends a positive message to the organization and employees believe that
the company will be fair with them.
Rank 4: JOB SATISFACTION
 We have ranked it 4 because it is the positive feeling about the job resulting from
evaluation of its characteristics. If people are satisfied with their job, there will
increase in performance, organizational citizenship behaviour and many other
parameters. So, organization must conduct frequent surveys so that they can know on
which thing they should work on.
Rank 5: DECISION MAKING
 We have ranked it 5 because Decision making is an integral process of modern
management which need a wide range of studies, observations, interaction and most
important is the perfect and clear vision about the task in hand. It is the game
changing tool. The ability of decision making helps in many ways to get the
professional endorsement and earn respect and fortune.
Rank 6: WORK LIFE BALANCE
 We have ranked it 6 because this aspect has really gained more significance during
pandemic, when people started valuing their “Me Time” more and the working style
had become so vague that one couldn’t differentiate between their office time and
their personal. So, organization should work on creating their employee’s life easy by
either making some of their processes automated.

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Rank 7: EMPLOYEE MOTIVATION
 We have ranked it 7 because company should really consider and work on how they
will be motivating their employees. A really important concept can be taken into
consideration that is Expectancy Theory. This is also vital as it will help organization
to push their employees to work little harder and deliver good quality.
Rank 8: CONFLICT MANAGEMENT
 We have ranked it 8 because Conflict is an antidote for groupthink. It doesn’t allow
the group to passively rubber-stamp decisions that may be based on weak
assumptions. Conflict is constructive when it improves the quality of decisions,
stimulates creativity and innovation, encourages interest and curiosity among group
members, provides the medium through which problems can be aired and tensions
released, and fosters an environment of self-evaluation and change.
Rank 9: CHANGE AND STRESS MANAGEMENT
 We have ranked it second last because the existence of work stress, in and of itself,
need not imply lower performance. The evidence indicates that stress can be either a
positive or a negative influence on employee performance. Low to moderate amounts
of stress enable many people to perform their jobs better by increasing their work
intensity, alertness, and ability to react.
Rank 10: MANAGING DIVERSITY
 We have ranked it last because management practices need to be modified to reflect
the values of the different countries in which an organization operates. Diversity
management must be an ongoing commitment that crosses all levels of the
organization. Group management, recruiting, hiring, retention, and development
practices can all be designed to leverage diversity for the organization’s competitive
advantage.
SECOND LIST: EMPLOYEE’S PERSPECTIVE
We (I along with my Group mates) had conducted a Survey from around 40 employees
from both the organizations. Current employees stated that a place (Organization)is best
for working which gives proper attention to each and every employees irrespective of
their departments or other social factors like (gender,caste,sex) etc. Employees narrated
that the workplace(organization) should always have a proper flow of communication.
Managers should always lead his or her subordinates as a team and always try to build
team spirit among the group .

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 S. No. Organizational Factors
1 Organizational behaviour
2 Work life balance
3 Job satisfaction
4 Decision Making
5 Leadership
6 Employee motivation
7 Ethics
8 Conflict Management
9 Managing diversity
10 Change and stress management

Rank 1: ORGANIZATIONAL BEHAVIOUR

 After conducting the survey, we get to know that the culture of the organization is the
most important for the employee point of view. Because, the various cultures like the
values, expectations and practices guide the working pattern of the team
members(employees).
Rank 2: WORK LIFE BALANCE
 The heavy and load of work is hampering their personal life and relations. Also
affecting their mental health such as depression etc. Not surprisingly, their work
performance also suffers.
Rank 3: JOB SATISFACTION
 Job satisfaction is not only about getting a satisfied pay check but it also includes
getting a right job-role according to the interest, career development, recognition etc.
Rank 4: DECISION MAKING
 Employees has kept Decision making on 4th rank as it involves it involves the ability
to make decisions for the important aspects of the business. We also came to know
that generally, big decisions related to the organizations are taken by the leaders at
key positions of the organizations.
Rank 5: LEADERSHIP
 A leader is important for them because he guides through all the processes in an
organization and helps them grow. The employees told that after organizational
culture the leadership is the most important factor as it’s an individual skill of an
individual through which he or she can influence or guide his or her subordinates.
Rank 6: EMPLOYEE MOTIVATION

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  The working professionals had kept employee motivation on sixth rank as leaders are
required to lead the organizations and the employees use to bring enthusiasm, energy
level, commitment etc to the organization with them on daily basis.
Rank 7: ETHICS
 The code of ethics in a company is important for them as it helps in comforting the
employee.
Rank 8: CONFLICT MANAGEMENT
 Conflict management is kept on the 3rd last rank by the employees as they explained
that Conflict Management helps in preventing the in-built conflict within the
organization by changing the organization structure etc.
Rank 9: MANAGING DIVERSITY
 The various employees had placed the managing diversity factor on 9th rank as it
plays a very crucial role in organizations. IT refers to acknowledge people’s
differences and recognizing these differences as valuable. And, this helps in
increasing the efficiency of the organizations.
Rank 10: CHANGE AND STRESS MANAGEMENT
 The change management was kept on the last rank by the employees with whom we
have taken the interviews. We have been explained that it’s an approach to transform
the organizational goals etc.
Comments and Testimonials in tabular format

Mr. Arvind Shah (Financial Mr. Shashi Bhushan (Risk Advisory

Analyst, Bank of America)
“Organizations which
develops and motivate team
spirit among the employees
is the best place to work. “
analyst, Deloitte)
“Best place to work is a place
which has proper working hours,
employees gets their weekly offs,
paid offs etc on time.

Mr. Saurabh Anand ( Senior Rishek Agarwal (Team Leader

Team member, Bank of (Finance), Deloitte India)
America) Organization which are having
“I would like to work with an people from different background
organization which has can have better efficiency.
proper established working Managing diversity Is a very
culture.” 9 important part of every
organization.
THIRD LIST : GREAT PLACE TO WORK® INSTITUTE
FRAMEWORK
Rank 1: ETHICS
 Organization ethics includes various guidelines and principles which decide the way
individuals should behave at the workplace.
Rank 2: LEADERSHIP
 Leaders show employees they're valued. Employees care for each other and your
clients. The entire organization cares that their shared vision is realized.
Rank 3: ORGANIZATIONAL BEHAVIOUR
 An employee's perception that the organization values. his or her work contributions
and cares about the employee's well-being—has been. shown to have important
benefits for employees and employers.
Rank 4: WORK LIFE BALANCE
 Work-life balance is the optimal arrangement of an individual's on-the-job and private
time to facilitate health and personal satisfaction without negatively impacting
productivity and professional success.
Rank 5: JOB SATISFACTION
 Beyond monetary gain and being paid fairly for the work they do, job satisfaction for
employees means that promotional policies are unambiguous and in line with their
expectations. A key finding here is that satisfaction at a job is not exclusively linked
to pay, but to the perceived fairness of how one is recognized at work for
achievements.
Rank 6: DECISION MAKING
 It is very essential that the decisions are effective so that the organization can function
in an efficient manner. Organization thrives on the quality and the variety of decisions
which have been made over time. High quality and speedy decision-making enhance
the performance of an organization.
Rank 7: EMPLOYEE MOTIVATION
 A company's success depends on its ability to motivate its employees. It's the degree
of dedication, zeal, and vigour that employees of a company bring to their jobs every
day. Without it, businesses have decreased levels of production and output, and it's

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 likely that they won't be able to accomplish key objectives.
Rank 8: MANAGING DIVERSITY
 Diversity and inclusion (D&I) is more than policies, programs, or headcounts.
Equitable employers outpace their competitors by respecting the unique needs,
perspectives and potential of all their team members. As a result, diverse and
inclusive workplaces earn deeper trust and more commitment from their employees.
Rank 9: CHANGE AND STRESS MANAGEMENT
 Healthier employees operating under manageable levels of stress will be happier and
more positive, helping to maintain a strong, healthy workplace culture that's
conducive to creativity and productivity.
Rank 10: CONFLICT MANAGEMENT
 To avoid confrontations and allow employees to focus on their work, conflict
management is crucial in the workplace. The team leaders must make sure that each
and every employee is given a clear understanding of their duties and responsibilities.
COMPARISON OF ALL THE THREE LISTS

Rankings Based on group’s list Based on employee’s list Based on Great places
to work list.
Rank 1 Organizational Organizational behaviour Ethics
Behaviour
Rank 2 Leadership Work life balance Leadership
Rank 3 Ethics Job satisfaction Organizational
Behaviour
Rank 4 Job Satisfaction Decision Making Work life balance
Rank 5 Decision making Leadership Job Satisfaction
Rank 6 Work life balance Employee motivation Decision making
Rank 7 Employee motivation Ethics Employee motivation
Rank 8 Conflict Management Conflict Management Managing diversity
Rank 9 Change & stress Managing diversity Change & stress
management management
Rank 10 Managing diversity Change & stress Conflict management
management

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RESULTS OF COMPARISON
As per our survey, we listed some of the factors to different organizations employee and took
there view on it. Some of them were totally satisfied with the work culture whereas some
were partially satisfied as they faced some biasness towards appraisal. We also got one or two
employee who were not at all satisfied with the work culture and wanted to change
organization because of the work culture.
 From the table, we analysed that circumstances are much more dynamic in nature
than we thought of as some of the rankings were totally differing from employee and
great place to work which also helps to understand current scenario. Some of the
rankings even matched with our group’s list.
 Priorities does changes people to people when we reached out for interview and
understood that great place to work have also collectively rank factors accordingly.
 We also get to learn that circumstances changes very fast and understanding these are
very important for us to work in corporate environment.
OUR FRAMEWORK
After the research, we concluded that given below is the rank wise list of factors in an
organization that our group feels is the most important when considering a great place to
work for framework.
1. Organizational Behaviour
2. Leadership
3. Job satisfaction
4. Work life balance
5. Decision making
6. Employee motivation
7. Ethics
8. Conflict management
9. Change & Stress Management
10. Managing diversity
CONCLUSION
After doing this thorough research we as a team were convinced that Deloitte and Bank of
America are indeed “Good place to work”. They have those components which should be
present in a company with good working environment. “Best Place to work” is not just a
certificate to hanged on wall for them, they do work and emphasize their employees to make

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it one.
Following are some of the major characteristics which make Deloitte and Bank of America a
good working place:
1. Job satisfaction
2. Work life balance
3. Decision making
4. Ethics
5. Managing Diversity
LEARNINGS AND IMPLICATIONS
1. High Efficiency- Having a flexible work hour would help in the deduction of employees’
taking off.
2. Innovative Approach- If the organization supports the employee then employee has the
power to take risk which can help in the innovation of new ideas or approach.
3. Better result- As the employees will be answerable for whatever they do will improve in
better work as the employees themselves will be responsible.
4. Low attrition rate- which will save company’s cost of training new employees and will
help companies to retain their best talents.
5. Competitive behaviour- in the organization as everyone knows that company follows
strong ethics and there is no other way than their work to get promotions and recognition.

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