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  • Uji Chi Square

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    The document contains information about 40 patients including their education level, occupation, type of treatment, and complaint about service. It can be summarized as follows: 1. The data is organized into two tables, one listing patient information and another cross-tabulating education level, type of complaint, and service satisfaction. 2. A total of 40 patients are listed - 30 received outpatient treatment and 10 received inpatient treatment. 3. Education levels included elementary/middle/high school (30 patients), and diploma/bachelor's degree (10 patients). 4. A chi-square test was performed and found that education level was not significantly associated with satisfaction of complaint service.

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    uji chi square

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    uji chi square

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    The document contains information about 40 patients including their education level, occupation, type of treatment, and complaint about service. It can be summarized as follows: 1. The data is organized into two tables, one listing patient information and another cross-tabulating education level, type of complaint, and service satisfaction. 2. A total of 40 patients are listed - 30 received outpatient treatment and 10 received inpatient treatment. 3. Education levels included elementary/middle/high school (30 patients), and diploma/bachelor's degree (10 patients). 4. A chi-square test was performed and found that education level was not significantly associated with satisfaction of complaint service.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    14 views6 pages

    Uji Chi Square

    Uploaded by

    SEKAR
    The document contains information about 40 patients including their education level, occupation, type of treatment, and complaint about service. It can be summarized as follows: 1. The data is organized into two tables, one listing patient information and another cross-tabulating education level, type of complaint, and service satisfaction. 2. A total of 40 patients are listed - 30 received outpatient treatment and 10 received inpatient treatment. 3. Education levels included elementary/middle/high school (30 patients), and diploma/bachelor's degree (10 patients). 4. A chi-square test was performed and found that education level was not significantly associated with satisfaction of complaint service.

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    of 6

    NO UNIT TGL USIA L/P PENDIDIKAN PEKERJAAN

    1 Rawat Jalan 11/01/2021 34 L S1 PNS/TNI/POLRI


    2 Rawat Jalan 14/11/2021 28 P SMA IRT
    3 Rawat Jalan 14/11/2021 25 P SMA IRT
    4 Rawat Jalan 15/11/2021 18 P SMA WIRASWASTA
    5 Rawat Jalan 15/11/2021 19 P SMA WIRASWASTA
    6 Rawat Inap 15/11/2021 55 P SMA IRT
    7 Rawat Inap 15/11/2021 19 P SMA IRT
    8 Rawat Inap 15/11/2021 18 L D3 SWASTA
    9 Rawat Jalan 15/11/2021 54 P SMA SWASTA
    10 Rawat Jalan 15/11/2021 54 P S1 SWASTA
    11 Rawat Jalan 15/11/2021 33 P SMP SWASTA
    12 Rawat Jalan 15/11/2021 57 P SMP IRT
    13 Rawat Jalan 15/11/2021 58 P SMA IRT
    14 Rawat Jalan 15/11/2021 61 L SMA WIRASWASTA
    15 Rawat Inap 15/11/2021 20 P SD WIRASWASTA
    16 Rawat Inap 15/11/2021 45 P SD IRT
    17 Rawat Jalan 15/11/2021 30 P S1 IRT
    18 Rawat Jalan 15/11/2021 25 P SMA SWASTA
    19 Rawat Jalan 15/11/2021 28 L SMA SWASTA
    20 Rawat Inap 15/11/2021 30 P S1 PNS/TNI/POLRI
    21 Rawat Inap 17/11/2021 18 P SMA SWASTA
    22 Rawat Jalan 17/11/2021 19 P SMA IRT
    23 Rawat Jalan 17/11/2021 21 P SMA IRT
    24 Rawat Jalan 17/11/2021 35 P D3 WIRASWASTA
    25 Rawat Jalan 17/11/2021 43 P SMA WIRASWASTA
    26 Rawat Jalan 17/11/2021 35 P S1 SWASTA
    27 Rawat Jalan 17/11/2021 37 P SMP IRT
    28 Rawat Jalan 17/11/2021 21 P SMP SWASTA
    29 Rawat Jalan 17/11/2021 50 P SMA SWASTA
    30 Rawat Jalan 18/11/2021 28 P SMA SWASTA
    31 Rawat Inap 18/11/2021 25 L SD SWASTA
    32 Rawat Inap 18/11/2021 18 P SD IRT
    33 Rawat Inap 18/11/2021 19 L S1 WIRASWASTA
    34 Rawat Inap 18/11/2021 55 P SMA WIRASWASTA
    35 Rawat Jalan 18/11/2021 19 P SMA IRT
    36 Rawat Jalan 18/11/2021 18 P S1 IRT
    37 Rawat Jalan 19/11/2021 54 P SMA IRT
    38 Rawat Inap 19/11/2021 20 L SMA SWASTA
    39 Rawat Inap 19/11/2021 57 P D3 PNS/TNI/POLRI
    40 Rawat Jalan 19/11/2021 58 P SMA SWASTA
    PENGADUAN
    NO PENDIDIKAN PELAYANAN
    1 S1 1

    2 SMA 1

    3 SMA 1

    4 SMA 1

    5 SMA 1

    6 SMA 1

    7 SMA 1

    8 D3 1

    9 SMA 1

    10 S1 1

    11 SMP 1

    12 SMP 1

    13 SMA 1

    14 SMA 1

    15 SD 2

    16 SD 2

    17 S1 2

    18 SMA 2

    19 SMA 2

    20 S1 2

    21 SMA 2

    22 SMA 2

    23 SMA 2

    24 D3 1

    25 SMA 1
    26 S1 1

    27 SMP 1

    28 SMP 1

    29 SMA 1

    30 SMA 1

    31 SD 1

    32 SD 2

    33 S1 2

    34 SMA 2

    35 SMA 2

    36 S1 2

    37 SMA 2

    38 SMA 2

    39 D3 2

    40 SMA 2
    PENGADUAN
    Responden PENDIDIKAN
    PELAYANAN

    1 2 1

    2 1 1

    3 1 1

    4 1 1

    5 1 1

    6 1 1

    7 1 1

    8 2 1

    9 1 1
    10 2 1

    11 1 1

    12 1 1

    13 1 1

    14 1 1

    15 1 2

    16 1 2

    17 2 2

    18 1 2

    19 1 2

    20 2 2

    21 1 2

    22 1 2

    23 1 2

    24 2 1

    25 1 1

    26 2 1

    27 1 1

    28 1 1

    29 1 1

    30 1 1

    31 1 1

    32 1 2

    33 2 2

    34 1 2
    35 1 2

    36 2 2

    37 1 2

    38 1 2

    39 2 2

    40 1 2

    PENDIDIKAN
    X
    1. SD/SMP/SMA
    PENGADUAN
    2. D3/S1 PELAYANAN
    Pendidikan Total
    Puas Tidak Puas
    PELAYANAN SD/SMP/
    PENGADUAN SMA A(17) B(13) 30
    Y
    1. PUAS D3/S1 C(6) D(4) 10

    2. TIDAK PUAS Total 23 17 40

    KELOMPOK FO FH

    (SMA/SMP/SD) PUAS
    17 17,25
    (SMA/SMP/SD) TIDAK
    PUAS 13 12,75
    (D3/S1) PUAS
    6 5,75
    (D3/S1) TIDAK PUAS
    4 4,25
    2
    2 N ( AD−BC ) ❑
    X =
    ( A + B)( C+ D)( A+C)( B+ D)

    2 40 ( 68−78 ) ❑2
    X =
    (17+13)(6+ 4)(17+6)(13+ 4)

    2 40 ( 100 )
    X =
    (30)(10)(23)(17)

    2 4000
    X =
    117.300
    2
    X =0,0341

    X2 hitung (0,034) < x2 tabel (3,841)

    Pendidikan tidak berasosiasi signifikan terhadap kepuasan pelayanan


    pengaduan

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