Instructions: Complete the following statement choosing the answer that you consider the

best.

1. A quality control product is the one that gathers the following characteristics:

a) Long lasting, holds up well, and with no repairs

b) Everlasting, holds up well, and without constant repairs
c) Long lasting, holds up well, and without continuous repairs
d) Everlasting, holds up well, and with continuous repairs

2. The difference between quality control and quality assurance is that:

a) Quality control focuses on product, whereas quality assurances focuses on services

b) Quality assurance focuses on every single step in the process, whereas quality control
focuses on the final product
c) Quality control is monitoring all the job positions, whereas quality assurance is
monitoring the quality of the processes.
d) Quality control is the same as quality assurance.

3. We use this method to evaluate a/an due to the difficulty of getting all the
possible individuals or items together.

a) Population
b) Sample
c) Attribute
d) Experiment

4. Since the employee is the expert in his/her area, this situation is in charge of them:

a) Value stream mapping

b) The 5’s method
c) Rapid improvement event
d) Kanban

5. The word “flab” in the quality control context can be best defined as:
a) Disadvantage
b) Mistake
c) Inconformity
d) Worthless
Universidad de San Carlos de Guatemala
Engineering School
Technical English 3

Alternative Energy Worksheet

Instructions: Complete the following statement choosing the answer that you consider the
best.

1. Carbon dioxide belongs to a group of gases called . These gases traps warm air
close to Earth’s surface and temperatures can grow unnaturally high. That is why effects on
weather that may be devastating to the environment and all the people on Earth.

a) Greenhouse gases
b) Warming gases
c) Boiling gases
d) Vapor gases

2. After a fossil fuel has been changed into electricity, it is taken to house through a

a) Water pipe
b) Power grid
c) Conductor
d) Circuits

3. It is sometimes burnt for generating heat, and at the same time used for transportation.

a) Natural gas
b) Coal
c) Oil
d) Plastic

4. One of the facts for reconsidering the usage of fossil fuel is:

a) Its low cost

b) Its dirtiness
c) Its meagerness
d) All of the above

5. It represents a risky resource because it can be easily burnt. Commonly used for stoves
a) Oil
b) Natural gas
c) Coal
d) All of the above
 Lean Manufacturing Homework

1. Lean manufacturing is a (n):

a) Fad.
b) Method for reducing labor.
c) Way to improve customer value.
d) Efficiency improvement technique.

2. Customer Value is defined as:

a) Cost
b) Delivery
c) Reliability
d) Response
e) All of the above

3. Products with low demand should be:

a) Produced in exactly the quantity needed.
b) Batch processed and held in stock until needed.
c) Assigned higher cost per unit.
d) Discontinued or purchased from another supplier.

4. Value Stream Mapping begins with:

a) Customer specifications.
b) A consensus among managers of how product should flow.
c) A theory of how the product should flow.
d) A map of product and information flow as it exists today.

True – False Items

Each of the following statements is either true of false. Write next to the statement “true” or “false”
according to your criterion:

5. Implementing lean manufacturing will require huge investments in capital. FALSE

6. We should offer quantity discounts to our customers. FALSE
7. Lean manufacturing only works in high production environments. FALSE
8. Implementing lean manufacturing means everyone will have to work harder. FALSE
9. Once 5S is done, we can claim to have implemented Lean Manufacturing. FALSE
10. A production line that never stops is either tremendously good or bad.TRUE
 Managing Quality
Complete the following questions in the time allowed by your teacher

Quick Definitions
Write a short and accurate definition of the following terms relating to quality management:
Up to 2 marks are available for each good definition
1. Define: "quality"
2

-Is the totality of features and characteristics of a product or service that bear on its
ability to satisfy given needs.

2. Define: "quality control"

2

Is a procedure or set of procedures intended to ensure that a manufactured

product or performed service adheres to a defined set of quality criteria or
meets the requirements of the client or customer.

3. Define: "quality assurance"

2

Is any systematic process of determining whether a product or service meets

specified requirements.

Provide outline answers to the following short questions in the space provided:

-1-
4. List up to three examples of costs incurred by a business as a result of poor qualit
3
 1. Wasted Materials.
2. Defects found after de customer receives the product or service.
3. Failed products that are replaced or services that are re-performed under a
guarantee.

5. Outline up to four different factors that a customer might use to assess the quality of
a product or service

1. The empathy whit the customer to give a service.

2. The response time, we live in a fast-moving world, so the customer
expects their questions to be answered as fast as possible.
3. To have choices, because the customers like to have options, these
choices help them feel in control.
4. The accessibility, made it easy for customers to interact.

-3-

6. List up to four ways in which a customer might consider that a product is not of
satisfactory quality
1. Late delivery of the product.
2. Product with defects.
3. The product don´t comply whit the expectations.
4. The product don´t solve the customer needs.

7. List three possible disadvantages of relying on a system of quality inspection

3
1. The process of inspecting the goods or service costs money
2. It does not prevent waste of resources when products are faulty.
3. It does not encourage all workers to be responsible for quality.

-3-
 Fossil Fuels Worksheet

Directions: Write a one-page essay responding to the following prompt

Prompt: As the world’s scientists and engineers work to develop renewable energy
sources, the world continues to use unprecedented amounts of non-renewable fossil
fuels to power homes and businesses. Why do you think it is important for society to
move away from using fossil fuels?

Most of the electrical energy we use comes from the fossil fuels of our planet earth. Fossil fuels
were formed millions of years ago, from the remains of dead plants and animals. These fuels are
three: oil, coal, and natural gas.

Fossil fuels are non-renewable resources: they are not replenished by biological processes such
as wood. At some point, they will finish.

The energy that comes from burning fossil fuels is converted into electricity and heat in power
plants. When fossils are burned, carbon and hydrogen react with oxygen to produce carbon dioxide
(CO2) and water (H2O).

Like non-renewable energy, renewable energy can produce electricity, heat, gas, and fuel (called
biogas and biofuel) without emitting greenhouse gases.

The main advantage of renewable energies is their cleanliness, they do not generate an impact
on the environment. But they have many more advantages.

For consumers who want to contract this type of supply, it is also important to know its
drawbacks.
Process Diagrams Homework: Using the following process flow diagram, make a paragraph wording
the process in a sequential way so as to describe the process, clarifying the times needed to perform
every single action. Afterwards, use pictures to show the process in a graphical way.

First you must find a shallow container in about 0.09 minutes, place the sugar inside and press using a
circular mold for 0.26 minutes. We move to accentuate the mix during 0.14minuts.

In another container, mix granulated sugar, food coloring, and water. let it boil and reach 310 degrees
Fahrenheit and leave it for 0.46 minutes. We move to accentuate the mix during 0.14minuts. Fill the mold
with icing sugar and place a plastic stick on it. It is confirmed that it is cold and hard after 10 minutes.
Clean the surplus of sugar glass, operation that takes us 10 minutes then we put a plastic glass bag Add
a ribbon to close it take 1 minute and finally we store the product.
Concept: Hard Candy Lollipops Method: Current Sheet: 1 of 2
By: Group no. 1 Type of diagram: Proces Flow Code: 14-C
Area: Kitchen Date: 12/08/2018
Granulated Sugar
Food Coloring
Water Sugar glass

Lump together the

0.46min 5 0.09 min Check out for a
ingredients and 1 shallow container
blend.

0.065 min Put the sugar

Let it boil. Check 2 glass in.
0.46min 6 if it reaches 310
°F (154 °C)

0.26 min 3 Press a shape

Move to assembly mold (circular)
0.14min 7 area

Move to assembly
0.14 min 4 area

1.06min 5

1.08 min 8

A Fill the sugar

glass mold and
put plastic stick
on it
 Concept: Hard Candy Lolipops Method: Current Sheet: 2 of 2
By: Group no. 1 Type of diagram: operations Code: 14-C
Area: Kitchen Date: 10/04/18
dfdf

10 min Check if it is cold

and hard.

10 min Clean the surplus

10
of sugar glass

1.25 mi 11 Add a ribbon to

Activity No. Time Distance Symbol close
12.57
Operation 5 -----
m
Put on a plastic
12 crystal bag.
Inspection 2 10.55 -----

Combined 3 1.54 ------

13 Stored Product.

Transportation 2 0.14 1.80

Delay 1 1.06 -----

Storage
1 1 -------
Total 14 26.86 1.80