Levit8 Phone Scripts – Call Flow

Welcome Message:

Thank you for calling Doveston Health. Our wonderful reception staff are currently assisting
somebody else but we promise they will be with you as soon as possible. Please hold the line.

Services Message 1:

Doveston Health is truly your one stop shop for all your Allied Health needs! Ben and his highly
skilled staff are available to offer Physiotherapy, Exercise Physiology, Podiatry, Nutrition Advice as
well as assist with Diabetes Management all under the one roof. Doveston Health is defying the
industry standard for conventional physio style clinics, having been designed and purpose built to
meet all our patients’ diverse needs. Our clinic features private and spacious treatment rooms, a
dedicated group education and presentation room, and a fully equipped gym space used exclusively
by Doveston Health patients for rehabilitation and sports performance. All of our patients who use
our facilities will do so safely under the guidance of one of our highly skilled allied health
practitioners. We believe that only the best staff, experience, equipment and facilities will produce
the best results for you!

Services Message 2:

Did you know that Doveston Health works with patients who are eligible through NDIS, Medicare,
Department of Veteran Affairs, Workcover and Third-Party Insurance schemes. Doveston Health also
provides services to schools, local sporting clubs and local businesses. We are heavily committed to
working with our community to promote and optimise health and wellbeing for all. Doveston Health
prides itself on its vibrancy, high quality evidence-based treatment, and most importantly our
exceptional customer service. For more information about any of the services mentioned please feel
free to discuss with our friendly staff?

High Volume of Calls Message:

Currently we are experiencing a high volume of calls and we thank you for your patience. Please
continue to hold the line to speak with one of our friendly staff members. We appreciate that your
time is very important so if you are unable to hold, Please Press 1 and follow the prompts to leave a
Voicemail, and our staff will call you back immediately after jumping off their call.

After Hours Message:

Thank you so much for calling Doveston Health. Unfortunately, you have called after hours and no
one is available to take your call. Our trading hours can be found on our website or on Google, so
please be sure to call us back when we reopen, alternatively you can Press 1 to record a voicemail
and our friendly staff will call you back when the clinic reopens.

Voicemail Message:

After the beep please record your message.