Progress Test 4 (Units 10-12) Answer Key

Vocabulary
1 set / 2 reduce / 3 cut / 4 stretch / 5 pushed up / 6 put up / 7 make / 8 deal / 9 offer / 10
covers / 11 spend

Language
12 has been stolen / was stolen / 13 Has / dropped / 14 will be / 15 have cut / 16 did /
leave / 17 rose / 18 fail / 19 don’t go / 20 has been fired / was fired / 21 are taken / 22 is
being considered / 23 ‘ll receive / will receive / 24 lost / 25 have benefited

Reading
26 Commercial / 27 Travel / 28 Financial / 29 Life / 30 Motor / 31 Pension / 32 Home

Career Skills
33 g / 34 b / 35 d / 36 a / 37 h / 38 e / 39 f / 40 c

Writing
Possible answers:

41 I have recently received feedback from different customers. / 42 One customer said that
staff gave the wrong information. / 43 Another customer also thought that staff knew
nothing about the products. / 44 In one case a member of staff wasn’t interested. / 45 When
someone complained about a product the staff member was impolite. / 46 And finally, a
customer complained because he had to wait while two members of staff were busy talking.
/ 47 I think the problem is that we will lose customers. / 48 We could either improve staff
training / 49 or we could offer higher pay to sales staff. / 50 I think the best solution is to
provide better training.

Listening
51 polite / 52 see / 53 stay / 54 solve / 55 listen / 56 suggest / 57 say / 58 I will / 59 find / 60
best

Speaking
61-70

Mark the description using this scorecard. Circle 1 if a student says what the graph shows
and circle 2 marks for a description of the trend. There is a maximum of ten marks.

PHOTOCOPIABLE © 2006 Pearson Longman ELT

1
 Intelligent Business Pre-Intermediate

The student:

said what graph A shows and described the trend 1 2

said what graph B shows and described the trend 1 2

said what graph C shows and described the trend 1 2

said what graph D shows and described the trend 1 2

said what graph E shows and described the trend 1 2

PHOTOCOPIABLE © 2006 Pearson Longman ELT 2