1. What is Operations Management?

Operations Management plays a very crucial role in running and managing large firms very
successfully. Operations management is responsible for producing goods and taking control of
the distribution of services. For example, Automobile manufacturing company OM

2. Importance of operations management to an organization’s performance: Operations

management controls the whole operating system and comprises planning, organizing,
leading, and controlling operations of the organization very cautiously. Planned operations
can provide a competitive advantage in the operating market.
 Example of multinational company John Keells PLC
 Quality management
 Management control and coordinating function
 facilities management