Success Story

SAP Signavio Process

Collaboration Hub
Supporting SAP's
Operational Excellence
Initiative

Supporting SAP's
Operational
Excellence
Initiative
As the market leader in enterprise application
software, SAP helps global companies run
better. SAP applications and services enable
customers to operate profitably, adapt
continuously, and grow sustainably, helping
simplify technology for businesses of all sizes.
With an extensive global network of customers,
partners, employees, and thought leaders
aroundthe globe, SAP helps the world run better by
improving lives.
Signavio solutions support
our transformation globally
Mark Saul,
Head of Process Management, SAP
©SAP SE
The growing focus on SAP S/4HANA® Cloud,
required a change in company culture as well
as in operations of development, marketing,
and sales. Process transparency, collaboration,
and process understanding are critical drivers
to continued success.
© SAP SE / Stephan Daub
 To support these digital initiatives, SAP is
Signavio: rolling out SAP Signavio Process Collaboration
Hub with enhanced functionalities to more than
Fostering 99,700 employees worldwide, delivering a single
point of entry for everything process related,
Digital end-to-end!
Collaboration
The evolution of next-gen imperatives
With SAP Signavio Process Collaboration Hub,
“It is our ambition that every
content is created, captured, and shared
by anyone, any time, across investigations and
employee uses Signavio Collaboration
Hub* to consume and understand our
next-gen transformation initiatives. This
includes using Signavio’s process transparency
customer and operations lifecycle.
Collaboration and transparency are the
to drive the company’s digital and cloud
strategies. By acting as a single source of truth,
key enablers for us to succeed, for
example, across 4D initiatives. We are
employees across the organization have
delighted that Signavio offers such
a meeting point to combine their work and
capabilities to achieve our vision, and
expertise, with critical information available to
consider Signavio our partner to
all users in a single place so that processes
drive operational excellence.”
function smoothly and efficiently.
Mark Saul,
With Signavio’s intuitive spreadsheet-like Head of Process Management, SAP
feature, QuickModel, all process participants can
be involved in process design, even if they have
no experience.

Capabilities across intelligent enterprises The ability to understand processes, identify

SAP believes that by using SAP Signavio
Process Collaboration Hub capabilities, their
radical 4D modeling strategies will be
enhanced. With 4D modeling, SAP creates
maximum transparency across four
dimensions: process, data, system, and roles
– creating the prerequisite to transform,
improve operations and start using intelligent
solutions like IoT, AI, and machine learning.
improvements, and simplify operations is critical
to all transformations, and no company can
begin AI or machine learning initiatives without
eliminating weaknesses in processes. This is
because the maturity and quality of SAP's 4D
models exceed the norms of business, where
a machine or AI must understand the input and
output of a process, what kind of system and
tools are used to run the process, and how the
operating model works.

* Signavio Collaboration Hub is now named SAP Signavio Process Collaboration Hub.

Customer and
Operations
Lifecycle
For the employees at SAP, this has already
meant the introduction of Signavio’s bespoke
process journey, with clear documentation
across the current state of every operational
process from an end-to-end perspective.
Having worked with Signavio and aligned
the customer lifecycle, SAP's redesigned
customer and operations lifecycle is a critical
and visual link between internal operations
and the customer, supporting transformation
objectives across outside-in perspectives.
Mark Saul says: “We needed to add this layer of
customer understanding to our process
journey. The customer lifecycle shows where
our operations interact with the customer,
providing transparency, and a holistic view to
improve the customer experience. When you
add the collaborative capabilities of Signavio, we
are developing new strategic capabilities.”
* Signavio Collaboration Hub is now named SAP Signavio Process Collaboration Hub.
Better connecting the customer
Further, by better understanding which teams
or roles are impacted, and who provides input
or performs a process, Signavio is bringing the
transparency needed for successful operations.
Saul adds: “We are currently running two
operational excellence transformations internally,
which have a significant impact across SAP
globally, and on our employee and customer
experience. Signavio Collaboration Hub* helps us
add transparency and bring experience and
operational data together.”
“This is essential for next-gen process management.
With Signavio Collaboration Hub*, the interaction
with different line of business users and
customers enables knowledge transfer as well
as cooperation across board areas.”
The Hub's operational functionality underpins
each component, serving as a central point of
contact for securing collective knowledge,
collaborating, and communicating across and
within the organization.
“Being able to switch easily
between Editor and the Hub
has added value to us because
process managers can navigate
more quickly and easily. The
‘star’ feature to add favorites is
also a real positive for us, as well
as the Simulation Mode, which
helps you track previous and
next steps in the process cycle.
There is so much flexibility and
usability.”
Nick Johann,
Process Manager, SAP
Identifying Hidden
Value with Signavio
These accelerated capabilities are managed The following capabilities are also noted benefits:
via Signavio Collaboration Hub, uniting > Notifications about changes in processes
operational data with process management relevant to users as well as alerts for new
and real-time collaboration. The Hub helps comments on processes you’re involved with;
create models that can be shared seamlessly > Updates across events if the status of user
within and between other Signavio solutions. comments were changed and a new revision
for the process you’re involved with occurs;
> The ability to add comments to a discussion
from notifications providing better overviews.
 “SAP is undergoing critical transformations
at the moment, including moving customers
to SAP S/4HANA® . Signavio supports our
process service and operational lifecycle.
I am excited by what we are doing right now,
and I’m glad to have Signavio as our catalyst
over the coming years.”
©SAP SE

Mark Saul,
Head of Process Management, SAP
One software
solution ERP 1982

for the Transformation Operational

transformation Signavio easily standardizes processes

Excellence (OpEx)
Customer

you need across your entire organization, including

different business units and geographic
Signavio enables organizations to model their
current processes, from new customer
Excellence (CEX)

Signavio offers a powerful, all-in-one platform
that helps you quickly realign your organization
and bring changes to life at an accelerated rate.
Manage every aspect of business process
transformation with capabilities ranging from
process discovery and modeling to governance
and customer excellence improvement actions.
locations. Assess the usefulness of your
company’s legacy systems, and update
them where appropriate. Signavio offers
integration with SAP S/4HANA® based
on SAP best practices to better model,
share, collaborate and audit migrations.
onboarding to payment processing, and discover
a more efficient way of operating. Harnessing
the power of process management with
dynamic, customizable dashboards, and process
analysis/mining capabilities helps improve
the end-to-end transparency of business
processes. Signavio swiftly harmonizes
operations and business decisions across
different departments and business functions.
Expectations are changing, and organizations
worldwide need to step up customer experience
improvement. Signavio customer excellence
(CEX) journey modeling offers 360° outside-in
and inside-out perspectives, helping you better
understand, improve, and transform the way
customers engage with your business. Connect
experiences, processes and data for customer
excellence and operational upgrades at scale.

Users can complete tasks and investigations

E
EM
TR
EX
X2

across each Signavio product, moving seamlessly

from one solution to the next. Signavio helps
you manage, govern, and share processes and
business taxonomy across your entire
organization for improved understanding and
business transformation at scale.
Risk &
Compliance
Managing risk is fundamental to companies,
globally. Signavio helps build a stable and
consistent process environment, meaning
compliance violations can be detected, and
risks responded to rapidly. Signavio lets you
simulate scenarios, test controls, and improve
your organizational response times with fully
automated conformance checks and robust
process governance capabilities —making
complex manual reporting a thing of the past.
Unleash the
power of process
Signavio reduces the time taken to
deliver value from your intelligent
process mining initiatives, end-to-end
transformations, collaborative efforts,
customer excellence strategies...
and more!

Boost your business transformation

activities with a free 30-day test drive.

www.signavio.com/try