Test ceaus supra awe SCL ( pesreycy ESTO UH ACHSOE BIA ALSO H ALIS + SUIREADING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B). (C). or (D) on your answer sheet. 101. An interview with WQ-Tech’s CEO appears 105. The manager of Utica Manufacturing had in the issue of Business Entrepreneur difficulty finding reliable ~----- of high-quality Magazine, leather. (A) latest (A) publishers (8) deepest (8) residents (C) fewest (C) coworkers (0) roughest (0) suppliers 10: 2. Excessive noise from roadways is ~ 106. Receiving new data about the experiment, considered to be harmful to the health of those Dr. Wynn made changes :0 his presentation living nearby. ------- before walking onto the stage. (A) nearly (A) short (8) generally (8) shortly (©) urgently (C) shortness (0) precisely (0) shorten 103. Mr. Kemp had to load the truck by 107. The ------- of a Tourism Committee within the because the other employees had left for the city council helped to bring attention to this. day, often-neglected sector. (ay ne (A) creative (6) his (B) create (C) himself (C) creation (©) him (0) creatively 104. The HR department - 10 Mr. Allen to confirm 108. Staff ID badges are replaced the ‘whether he can work evening and weekend security team quarterly tc ensure the correct shifts. clearance level. (A) contact (A) of (©) contacting @)in (©) contacted (©) for (0) to contact (0) by ‘al71 £9] We! 000 2 RC109. 110. +1. 112, 113, 114, The invitation failed to specify the Visitors are supposed to park on the Vidor Business Institute's campus. (A) which (8) where (C) what (2) who Friedman Consulting's programs are ~ to entrepreneurs who run a small business. (A) benefit (B) benefits (C) beneficial (0) benefited Participants will have the opportunity to share their feedback through a course ------- at the end. (A) requirement (8) evaluation (©) structure (0) understanding The Emerald Hotel will keep its outdoor pool open later in the year the weather continues to be warm, (A) then again (8) at least (©) yet it Nature Look Magazine ------- the theme of its annual photography contest online on February 1. (A) revealing (©) will reveal (C) having revealed (0) to reveal Deliveries for Mr. Kent are to be left his office until he returns. (A) into (8) without (C) outside (0) throughout 115. Sales at Garvon Design House get a boost ~ a celebrity is seen wearing one of its dresses. (A) whenever (8) regardless (C) however (0) already 116. Amherst Pharmaceuticals is currently -----—- a new vaccine that is meant to prevent the spread of deadly illnesses, (A) attempting (8) enlarging (C) developing (0) depending 117. One duty of the community center's manager is to provide lesson plans for who cover classes for colleagues. (A) instructor (8) instruct (C) instructors (0) instructs 118. Ross Clinic will be closed ------- the extended holiday, so please contact or visit a hospital if you have a medical emergency. (A) since (8) onto (C) though (0) during 119, Productivity at the factory has improved old machines have been replaced by more modern ones. (A) complete (8) as (C) dramatically (0) than 120. If the company does not ------- address the environmental concerns regarding its products, it will not thrive. (A) extremely (8) hardly (C) effectively (0) consecutively {G0 0M TO THE NEXT PAGE, resto. 10 asa121. For your current sales fliers are available at the entrance of our grocery store. (A) decision (8) occupation (C) convenience (0) performance 122. The Hempstead Fitness Center only ~ members’ personal information if they sign an optional consent form. (A) discloses (8) assumes (©) predicts (0) recharges 123, The research study found that walking just twenty minutes a day could ------- reduce a person's risk of disease. (A) substance (8) substantially (C) substantial (0) substances 124. The airline's new credit card will allow passengers to earn frequent flyer miles with every purchase make. (A) them ) themselves (©) they (0) their 125, The ------- of a thin layer of wax to the wood will help to protect it from sun damage and minor scratches. (A) apply () applying (©) applicable (©) applied 12 ga71 891 48 sooo 2 AC 126. 427. 128, 129. 130. ‘The department head does not have time to read ------- manuscript submitted by writers, so her assistant does it. (A) each (©) first (©) enough (0) other Funds from the National Medical Foundation are distributed to hospitals in proportion to the - need. {A) identifying (8) identified (C) identification, (0) identity The cost of additional baggage fees should be - before making the final decision about Which airline ticket to purchase. (A) determination (@) determined (C) determining (0) determiner Howell Automotive keeps thousands of spare parts in ------- so that production can continue even when deliveries are late. (A) impacts (8) storage (© triat (0) solutions A town hall meeting is being called the issue of trash disposal. (A) addresses (8) being addressed (©) would have addressed (0) to addressPART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in pa'ts of each text. Four answer choices for each question are given below the text. Select the best answer tc complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 131-134 refer to the following information. Brevard Construction is one of the largest employers in Valdosta City, and it is working to support the community. The Construction -: number of new families moving to Valdosta City brings a new set of needs. Brevard ai. to the availability of affordable properties in the area though its property development 33. projects. In addition to residential projects, it has also worked on improving road infrasiructure. This has made it easier for local manufacturers to transport their goods to other ~ This major project is expected to be completed in about two years. 131. (A) identical 133. (A) reactions (8) random (6) amounts (©) updated (C) markets (0) increasing (0) functions 182. (A) contributing 134. (A) Brevard recently signed a contract to build (6) has contributed a new library in town. (C) to contribute (8) The head of Brevard Construction is proud (2) will have contributed of the company’s work. (C) Competition among construction firms has increased over the years. (0) The city council has scheduled a series of public hearings about tax increases. GO OW TO THE NEXT PAGE, Testor 43 10 saQuestions 135-138 refer to the following article. FREMONT (January 29)—At a press conference held yesterday, an official from the California Environmental Association Brinkley Furniture for its use of recycled plastics. The company transforms plastic bottles 138. into outdoor furniture for parks, campsites, and -. Through modern techniques, the company uses 736, plastic bottles from residential collection services as well as its own leftover scraps to manufacture its products. This creates much less waste than making items the way. Brinkley Furniture currently has a a7 |_ mid-sized collection of goods avaliable, an it plans to expand ts product line next year to better serve ts | | diverse customer base. 135. (A) praising 137. (A) normal (©) praised (8) appreciated (©) will praise (©) safer (0) praise (0) reasonable 136. (A) windows 188. (A) Brinkley Furniture has highly experienced (8) laboratories, salespeople on its staff (C) keypads (8) Rainwater can cause damage to some (0) backyards types of furniture. (©) Customers can view a catalog of upcoming products on the company's Web site. (O) The city collects recyclables from residents according to a weekly schedule, 14 927159 48 1000" ZACQues ns 139-142 refer to the following e-mail. To: Vicky Alvarez From: Dennis Silva Date: November 10 ‘Subject: Photographs Dear Ms. Alvarez, 11am pleased to inform you that your photographs of Denali National Park have been accepted for - 139. in Nature Wonder. You offered to add a section of additional sunset photos, and normally we would really love that. -, it would not be possible due to the lack of space. As for the theme, we recently did a short 140. feature on Denali National Park with nature photography from Benji Ellis and Janelle Tolliver. However, as your photos are completely different from its not too soon to include your work in our magazine. iat. After seeing the landscape photos from the earlier edition, I'm sure that readers will be interested in learning about the wildlife you photographed. "ll send you a contract later this week. Warmest regards, Denis Silva Art Director, Nature Wonder 139. (A) publication 141. (A) its (8) publishes (8) hers (C) publishable (©) theirs (0) published (0) mine 440. (A) Additionally 142, (A) We are thinkirg about taking a hike through (8) Nonetheless the park, (C) Then (6) Please take a lot of close-up pictures of (0) In tact animals. (C) Descriptive captions for each photo are, thus, needed. (0) The editing team enjoyed looking at the images. GO ON TO THE NEXT PAGE ——E— resto. 15 10 asaQuestions 143-146 refer to the following e-mail To: Sumner Enterprises Employees From: Douglas Wilkinson Date: April 25 Subject: Supplies In an effort to improve the way we track spending, the management team has updated the policy on purchasing supplies. Please familiarize yourself with the below. 143. From May 1, individual departments should order the supplies they need rather than taking items from the general supply inventory in the storage closet. The form should be submitted to the finance team. aa If items are needed immediately, managers can make purchases themselves and be reimbursed. However, they must - on the reimbursement form the purpose of the items and reason the normal channels could 145, not be used. Each department a certain level of funding per month depending on the department's size and needs. 146. Please let me know if you have any questions. Sincerely, Douglass Wilkinson Office Manager, Sumner Enterprises 143. (A) predictions 145. (A) sign (©) changes (8) examine (C) tasks (C) necessitate (0) situations (0) document 144, (A) Purchasing Director Timothy Fiynn will 146. (A) will grant review the necessary paperwork (granting (8) Some teams have already shared their (C) will be granted ideas about the policy. (0) granted (©) We have much less available space in our office compared to before. (0) By following the guidelines carefully, we can avoid equipment damage. 16 22718918 room 2ACMs: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B) (C), or (0) on your answer sheet. Questions 147-148 refer to the following online form, http://www-bolmans.net/review Bolman’s Post a Review Please post some comments about your experience below. [For Bolman’s use only] Name:[James Allen] Address: [426 Elm Street, Akron, OH 44308 E-mail Address (optional, if you would lke to join our monthly mailing lst: | .allen@toromail.com [For Public View] Reviewed by: James A. The crew members who worked at my property did an excellent job. They showed up on time, were courteous at all times, and cleaned up before they left. | love the new bushes they planted along my boundary line, and my newly trimmed lawn is looking better than ever. I'll definitely be using Bolman’s agai 147. What is suggested about Mr. Allen? 148. What type of business is Bolman’s? (A) He asked for some staff recommendations. (A) An interior design firm (8) He has recently moved to a new property. (8) A landscaping service (C) He wants to receive information from (C) A real estate firm Bolman’s. (D) A plumbing company (D) He had to change the time of his original appointment. (GO ON TO THE NEXT PAGE, resto 47, 1oasat,Questions 149-150 refer to the following text message chain. Amold Durant [8:47 A.M.) Brandon, are you on your way to the office? Brandon Fox [8:49 A.M] | just got in. Is something wrong? Arnold Durant (8:50 A.M.) There was an accident on the highway, and I’m stuck in traffic. | don’t think Il have time to clean up our conference room before the client meeting at 9:30. Are you busy this morning? Brandon Fox [8:51 AM) Not at all, How many people are you expecting? ‘Amold Durant [8:59 A.M] Six altogether. | owe you one. I'll take you out to lunch sometime this week 149. What does Mr. Durant ask Mr. Fox to do? 150. At 8:51 AM., what does Mr. Fox most likely (A) Meet with a client mean when he writes, “Not at all"? (8) Print some documents (A) He can wait for clients. (C) Reschedule a conference (8) He does not have an item. (0) Prepare a meeting room {C) He will help Mr, Durant. {D) He did not receive a notification. 18 8271 £91 Be! 10004 2AQue: sim NS 151-152 refer to the following information, ra nue jun ue 10 1sa1 Holiday Bus Timetable Buses on Route 181 will operate on an amended schedule during the holiday season to accommodate public and private events. The route begins at Bobcat Stadium, running through the downtown area and terminating at Grenada Plaza. The last bus usually departs the stadium at 10:00 PM. on weekdays and 10:30 PM. on weekends. From December 29 to January 3, it will run later than usual, with the last bus departing at 11:00 PM. on December 29-31 and at 11:45 PM, on January 1-3. Aon MEME oon 151. Why was the information written? 152. When will the last Route 181 bus depart (A) To warn locals about possible delays Bobcat Stadium on December 297 (€) To notify customers of a fare increase (A) At 10:00 PM. (C) To announce a temporary change (@) At 10:30 PM (0) To inform travelers of cancellations for a (©) At 11:00 PM. holiday (0) At 11:45 PM. 60.0N TO THE NEXT PAGE ee resto 19Questions 153-155 refer to the following memo. From: Tonya Keiper To: Sales representatives Date: July 14 Subject: Trek ‘The Lorimor R&D team has finalized the latest version of our GPS navigation system, Lorimor Trek 2.0. There are several differences between this model and the previous one, We've added a voice-activated command center, which will allow drivers to perform operations without using the touchscreen. We've also ‘made the dashboard unit slightly larger, and there is a special coating on the screen to reduce glare. We were able to use a lot of ideas from after-purchase feedback shared by our customers who are using the original Lorimor Trek. We already have a detailed user manual ready for the system, but next week I'm going to try to make it shorter so that users can read through it quickly and start using the Lorimor Trek 2.0 right away. Please be prepared to explain the differences to customers. 153. Why did Mr. Keiper send the memo? 185. What does Mr. Keiper plan to work on next (A) To report on the sales performance of a week? product (A) Making adjustments to some instructions (8) To explain the new features of a device (B) Running some safety tests on a product (©) To recruit volunteers for a development (C) Finalizing an ad campaign's details project (0) Leading a training session for employees (0) To introduce a new R&D team member 154, What is suggested about Lorimor's customers? (A) Some products that they purchase come with a warranty. (8) They made complaints about the cost of some merchandise. (C) Some changes were made based on their opinions. (0) They were interested in a smaller and more lightweight model. 20 8271591 88 10002 ROQuestions 156-157 refer to the following e-mail To: All Billerico Staff From: Jerry Parsons Date: Monday, July 15 Subject: Visit Dear Staff, ‘A team of technicians will visit our office on Friday for the installation of cameras to monitor our building and make it safer. They will start on the top floor and work their way dow, spending about fifteen minutes in each department, for a total working time of around 4 hours. You will have to leave your desk during the work, so we will let you know about half an hour before the crew will visit your department, While your department is being worked on, you can take a break. Thank you for your cooperation, Jerry Parsons Office Manager, Billerico Industries 16. What is the purpose of the visit on Friday? (A) To assess employee performance (B) To replace some office furniture (C) To set up some computers (0) To install security equipment 187. How much notice will employees be given to move from their workspaces? (A) Fifteen minutes (©) Thirty minutes (C) One hour (©) Four hours GO ON TO THE NEXT PAGE, —_—_—_—_“: Test on 21 to asaQuestions 158-160 refer to the following article. NEW YORK (August 22)—In a press conference held yesterday, Bonica confirmed that it has purchased K&T Inc, KAT sells high-end makeup, skincare products, and perfumes from domestic and international companies. It operates one boutique shop in New York and one in Los Angeles. — [1] K&T drew attention when singer Kimberly Taz commented on it in an interview two years ago. — [2] —. Since then, it has attracted a group of highly dedicated fans who love the feeling of exclusivity the small business, which has no online presence, provides. It also created a demand for unique products by offering them in the store for just a few weeks out of the year. — [3] — “We look forward to keeping the off-beat vibe of K&T Inc, while making it available to shoppers in more cities,” said Bonica’s CEO, Joann Portillo. — [4] —. 188. Why was the article written? 4160. In which of the positions marked 1], (21 [3] (A) To promote the launch of a product and [4] does the following sentence best (8) To highlight the sale of a cosmetics belong? pusiness) “Both have performed surprisingly well (©) To announce the grand opening of a shop considering the highly saturated market.” (0) To describe an international market trend A) 1) 159. What is true about K&T Inc.? © 2) (A) Some of its products are available for a i A limited time. (8) Most of its goods are sold through its Web site (0) It specializes solely in imported goods. (0) It was opened about two years ago. 22 887154 Bat 1000 2AQuestions 161-164 refer to the following text message chain. @ Rami tsayer | [10:05 AM] Surya Harish [10:06 AM] Ramiro Isayev [10:07 AM] ® e @® jena e ® ''ve just e-mailed you some information about an activity for next week Our company is asking employees and customers to donate gently used coats, hats, and mittens for local families in need. | think that’s a great idea. If you'd like, | can design some posters for the lobby to let people know about it. I'd really appreciate that. You're always using the software. Also, I'm wondering if you think one large box near the entrance would be enough. | don't want to block people from coming in and out, It depends on how many people make donations. Youll probably have to empty the box at least once a day and store the items somewhere else. Ramiro Isayev Maybe we can find an office of someone who will be on vacation next | [10:09 AM] week and stack things up in there, ‘Surya Harish Me Rivas is the right person for that. I'm sure he wouldn't mind, You [10:14 AM] should talk to him today, if possible. 161. What does Mr. Isayev's company plan todo 163. At 10:07 A.M., what does Mr. Isayev most likely next week? mean when he writes, “You're always using the (A) Launch a new product (8) Hold a clothing drive (©) Sign a partnerst (0) Give a building tour agreement software"? (A) Ms. Harish should share some equipment. {C) A program might need to be updated. (0) A computer sr0uld be inspected. 162. What does Ms. Harish volunteer to do? (A) Create some signs (8) Call some customers (C) Tidy up a lobby (0) Find a suitable box 164, What is suggested about Mr. Rivas? (A) He knows where to find equipment. (B) He has a lot cf experience. (C) He plans to be away from his office. (0) He is too busy to assist with a project. (GO ON TO THE NEXT PAGE, pekK la ila Tesro1 (B) Ms. Harish will be able to do a task well 23 to usaQuestions 165-167 refer to the following e-mail. ‘Andel! Hotels ‘April 24 ‘A message from Andell Hotels Dear Ms. Flores, Our records show that you used our newly offered private airport shuttle during your last stay ‘with us. We would love to hear about your experience in detail. We are collecting opinions from customers who have used this service. Once we gather this information, we will break down the responses into categories and look for ways to make improvements. To thank you for your time, you will be given a free room upgrade during your next stay. To participate, follow :he steps below: 1. Visit www.andellhotels/shuttle and complete the form, including your unique user code, which is RF720. 2. You will be sent a ten-digit ID number upon completion of the survey. 3, Present the ID number at check-in to receive a free room upgrade (availability permitting). We appreciate your business! Warmest regards, ‘The Andell Hotels Administration Team 165. What is the purpose of the e-mail? 167. What should Ms. Flores present in order to get (A) To respond to a complaint from Ms. Flores. a room upgrade? (6) To advertise a transportation option (A) An ID number (C) To thank Ms. Flores for pointing out an (8) A signed permit error (C) Amembership card (0) To get feedback about a new service (O)A valid sales receipt 166. The phrase “break down” in paragraph 1, line 3, is closest in meaning to (A) malfunction (B) divide (C) get upset {D) slow down 24 271891 4 100081 ZACQue: 168. 169. NS 168-171 refer to the following article. RICHMOND (August 16)—Valley Hardware Store has announced that it will move to the Hillside neighborhood next month. The hardware store's new home wil be in the former Orton Department Store building on Ramsey Avenue. The store's owner, Yolanda Joyce, hopes that the new site will better serve customers. “People are trying do-it-yourself projects at home more frequently these days instead of relying on tradespeople who do those kinds of projects for a living. — [1] —. So, they need the right materials to get the job done, and we need more space to provide what they need,” Joyce said, — [2] —. The business's employees will regularly show shoppers how to carry out simple projects such as varnishing furniture, removing paint, and installing curtain rods. “We want to give our customers the support and confidence they need to get the job done,” said ‘general manager William Clifton. — [3] —. Another change on the horizon is an intensive training program for employees. “Through our most recent market research, we learned that customers buy more when they are assisted by staff members who are well-acquainted with the products and their uses," added Clifton. — [4] —. What is scheduled to happen in September? 170. What did the company discover in its latest (A) Employee recruitment will begin. research? (©) Ahardware store will merge with a (A) Customers purchase more items from ‘competitor. knowledgeable employees. (C) A retail construction project will start. (@) The shopping time increases significantly in (0) A business will move to a new location. alarger store. (C) Customers do not like it when a store is According to the article, why is the demand for rearranged often. Valley Hardware Store’s products growing? (D) Staff members should make (A) People prefer trying out the items in recommendations with each purchase. advance. (8) People do not want to travel far for 171. In which of the positions marked [1], [2], [3]. shopping. and [4] does the following sentence best (C) People are hiring professionals less often. belong? (2) People are looking for the cheapest price “A portion of the sales floor will be left empty on materials. for demonstrations.” (A) [1] (8) 2) C3) ©) (GO ON TO THE NEXT PAGE, ees Testor 25 to asaQuestions 172-175 refer to the following article. The Sweet Taste of Success STREAMWOOD (9 November)—Located on a small street in a quiet town, a little bakery | has begun to get noisy. Gilmore's Cakes has become so famous in such a short time that | __ people are requesting cakes for their events up to as much as a year in advance. One thing that sets this bakery apart from others is that every cake is different. Depending on the occasion, owner and head baker Samuel Gilmore changes something to make it fit the event. It could be the color, the decorations, or even individual taste preferences. Mr. Gilmore says that he got the idea for his business from his family. “When | was growing up, my grandma would always make a special birthday cake for family members on their birthdays,” he explains. “After attending culinary school, | wanted to create a personal touch that customers would be able to enjoy.” When Gilmore's Cakes opened three years ago, it did not enjoy the kind of attention that it does today. Some locals enjoyed its products, but special orders were few and far between. After unsuccessful attempts of advertising in newspapers and on local radio, Mr. Gilmore decided to try a more modern technique by offering special deals to customers who posted about his business on social media. Within weeks, images of cakes made by Mr. Gilmore were all over the Internet and the demand for his services have skyrocketed, The American Culinary Committee (ACC) has invited Mr. Gilmore to its headquarters in Bakersfield to be officially recognized as this year’s National Cake Master. The award ceremony will be attended by celebrity chef Mila Baldwin and broadcasted live on Edibles Network. 26 Be1E% ae 1000 ZAC172. The word “noisy” in paragraph 1, line 2 is closest in meaning to (A) unpleasant (8) delicious (C) famous (0) festive 173. According to the article, what is special about goods made by Gilmore's Cakes? (A) They are made with all organic ingredients. (8) They have received awards in local cooking contests. (C) They are shaped like famous celebrities. (0) They feature personalized designs and flavors, 174, 175. How did Mr. Gilmore most effectively promote his business? (A) By creating SNS promotions (8) By posting billboards (©) By writing to the local paper (0) By airing radio ads What will Mr. Gilmore probably do in Bakersfield? (A) Join a committee (8) Receive an award (C) Host a television show (0) Judge a competition GO ON TO THE NEXT PAGE roves resto 27 10.1saQuestions 176-180 refer to the following interview transcript and schedule. [| > + | rtezrtocusonmounaiview.comfeommuntyspolighvashleyglibert Community Spotlight on Ashley Gilbert Interviewed by Earl Schultz Excerpt below from May 3 interview with Ashley Gilbert, who is offering a new class in Mountainview. Earl Schultz: Cooking has always been a popular hobby. How does your class tie in with that? Ashley Gilbert: Well, in the digital age, people are looking for ways to share their creations ‘on social media, blogs, and more. | want to help people capture their food presentation ina professional way. ES: | love cooking, and I'm interested in photography, too. How can your class help a complete beginner like me, who doesn’t know anything about taking photos of food as an art form but wants to learn how to do it better? Would | have to buy a high-end camera to partcipate in the class? ‘AG: Not at all. In the very early days of my photography business, | was getting by with only an inexpensive used camera I bought from a Web site. ES: That's reassuring for people who aren't sure whether they want to fully commit to this hobby. | AG: Exactly. Food photography is less about the device you're using and more about how you present the subject matter in the composition and framing. Lighting also makes a big difference. In fact, that's why I'm so pleased my class will be held in Braxton Hall, which has a lot of natural light as well as a modern lighting system. 28 BE1Ee Fe 1000 ZACMountainview Community Event Dessert Creations Date & Time: June 9, 2 PM.4 PM. Location: Greenway Plaza Details: Learn decorating techniques for beautiful cakes and other desserts that are worthy of a blog post. (Fee: $35] Growing Herbs Date & Time: June 15, 10 A.M.-12 Noon Location: Timberbrook institute Details: Grow your own herbs in your garden to add to your homemade recipes. Complimentary sun hat given to all participants. (Fee: $25) Food on Film Date & Time: June 20, 9A.M.—11 A.M, Location: Braxton Hall Details: Learn how to take professional-style photos of your food. All experience levels welcome. (Fee: $25] Cooking for Vegetarians Date & Time: June 29, 1 P.M.—4 PM. Location: Mountainview Community Center Details: Learn how to cook a number of healthy and delicious meat-free dishes that your family will love. (Fee: $30] 176. What skil does Mr. Schultz imply he wants to 179, What is indicated about the Cooking for improve? Vegetarians class? (A) Cooking for large groups (A) It is the longest class. (B) Taking artistic photos (B) Itis the most expensive class. (C) Growing his own ingredients (C) It will be held in the morning. (0) Running a food biog (0) It offers a family group rate. 177. What does Ms. Gilbert suggest about her 180. Where can participants get an article of business? clothing? (A) She started it with very little equipment. (8) She promoted it through Web sites. (C) Its intended to serve professionals only. (0) Il has @ strong following on social media. 178. When most likely can people attend a class taught by Ms. Gilbert? (A) June 9 (8) June 15 (C) June 20 (0) June 29 (A) At Greenway Plaza (8) At Timberbrook Institute (C) At Braxton Hell (0) At Mountainview Community Genter GO ON TO THE NEXT PAGE, Testo 29 to 1sa1Questions 181-185 refer to the following Web page and e-mail. 4 & 4G © $F ttoswvw.s-storaget.com Sure Storage Are you looking for a way to securely store furniture and belongings that you don’t have space for? Sure Storage, conveniently located on Detroit Avenue, is the solution for you! At Sure Storage, you can select a rental period as short as one month. This is the perfect solution for people who are moving to 2 new home or who need items temporarily out of their home during renovations. Our security team works day and night to ensure that no unauthorized parties access your unit. In addition to walk-throughs of the facility, we also have numerous monitoring screens so that we won't miss anything. ‘Along with the size, customers can choose from a range of services with different amenities. Our standard service, the Bronze Service, is for storage only near the rear of the facility. With the Silver Service, customers can get assistance with on-site loading/unloading. Our Gold Service includes on- site loading/unloading as well as heaters and air conditioners within the unit. Our Diamond Service includes everything in the Gold Service and the storage of up to two vehicles. Prospective customers are invited to stop by the site anytime for a facility tour. Please direct any inquiries you may have to Jackie at jdavison@s-storage1 com. To: jdavison@s-storaget.com From: rileywallace@vidrinecl.com Date: June 10 Subject: Storage Dear Ms. Davison, We will have renovations done at our shop soon, so we need a place to store some boxes of merchandise temporarily. | noticed that the Sure Storage brochure says that the monthly fee includes insurance coverage for the items, but | couldn't find anything about that on your Web site. My brochure might be outdated, so could you please let me know if that is still the case? It's required by our bank. We would need a temperature-_| controlled unit that has easy unloading and loading. | Thanks! Riley Wallace Vidrine Clothing 30 271 £91 et 0002 AC181. 182. 183. What is indicated on the Web page about Sure 184. Which storage plan would fit Mr. Wallace’s 4 Storage? needs best? g (A) Its units should be reserved one month in (A) The Bronze Service 2 advance. (8) The Silver Service (6) It can help transport items to a new home. (C) The Gold Service (©) It has round-the-clock security. (0) The Diamond Service (0) It gives discounts to new customers. 185. Who most likely is Ms. Davison? On the Web page, the word “miss” in (A) A moving van company owner paragraph 2, line 5, is closest in meaning to (8) A prospective Vidrine Clothing customer {A) long for (©)A financial institution employee ©) tail (0) A Sure Storage staff member (C) confuse (0) overlook What is the purpose of the e-mail? (A) To verity some information (8) To book a facility tour (©) To get advice about sizes (2) To promote some merchandise GO ON TO THE NEXT PAGE, oe Testor 31Questions 186-190 refer to the following invoice and e-mails. Arroyo Furniture Invoice #048076 Order Date: August 3 Customer: Mark Lujan Contact (E-mail, Phone): mlujan@lujanstyles.com, 562-555-3840 Billing Address: 3844 Greeley Street, Long Beach, CA 90802 [tem 1 Item Description Quantity perUnit | Line Totat [ares 3-person sofa (brown leather! 1 $850 $850 | AR982_ | 2persontove seat (brown eather) | 1 sos | (8625 Tc Wooden side table 1 | $100 $100 wn TV wall bracket 1 | 8s $35 Delivery Date: August 5 Subtotal: $1,610 Delivery Address: 3844 Greeley Street, Long Beach, CA 90802 Sales Tax: $95, Payment Type*: Credit Card XXXXXXXXXXXX-1927 Shipping: $75 “Please note that payments could take up to one week Handling Fee: $50 ‘to appear on your credit card account. Total: $1,830 To: helpdesk@arroyofurniture.com From: miujan@lujanstyles.com Date: August 6, 9:23 A.M. Subject: Invoice #048076 Dear Arroyo Furniture, | received my items for invoice #048076 yesterday. After the delivery crew left,| noticed that there is a large tear on the left side of item AR982. I'll nead this item replaced as soon as possible, as everything ‘rom this order is intended for my hair salon’s waiting room, and we are having a special event next weekend. Also, I'm not sure how to attach my television to the wall bracket. The instructions included in the box were not in English. | would appreciate a prompt response. ‘Thank you, Mark Lujan 32 BEE Be r000H 2Amiujan@Iujanstyles.com helpdesk@arroyofurriture.com ‘August 6, 4:09 PM. Subject: RE: Invoice #048076 Dear Mr. Lujan, I'm sorry to hear about the issues you had with your most recent order. Fortunately, we have the replacement item that you need at our warehouse, so | have arranged for express delivery It will be delivered tomorrow between 9 AM, and 10 A.M. The delivery crew will also remove the damagec item for you. Due to this inconvenience, I've refunded to your crecit card the handling fee that you paid. The delivery crew will also give You a coupon for 25% off your next purchase. AAs for the TV wall bracket, we have a video on our Web site that shows you to steps to attaching it to the wall ‘and mounting your television. Simply visit wwww.arroyofurniture.com and click on the Help tab. Should you have any further difficulties, please let me know. Sincerely, Tiara Blackburn Customer Service Agent, Arroyo Furniture 186. According to the invoice, when was Mr. Lujan’s 189. How much was refunded to Mr, Lujan’s credit original order delivered? card? (A) The day after his order was placed (A) $95 (8) Two days after his order was placed @ 875 (C) One week after his order was placed (c) $50 (0) Two weeks after his order was placed (0) $35, 187. Which item was damaged? 190. According to Ms. Blackburn, why should Mr. (A) The sofa Lujan visit the company’s Web site? (8) The love seat (A) To leave a customer review (C) The table (8) To check a refund’s status (2) The wall bracket (C) To download 2 coupon (0) To watch an instructional video 188, What does Mr. Lujan indicate in the first e-mail? (A) He is using some furniture for his business. (8) He received an order earlier than expected. (C) He does not like the color of one of the items. (0) He has purchased items from Arroyo Furniture before. GO ON TO THE NEXT PAGE, resto 33 10 1sa1Questions 191-195 refer to the following notice and e-mails. NOTICE TO COTTONWOOD BRANCH HR EMPLOYEES ‘The company’s annual recruitment drive will take place next month. Do you know the most important things to look for in a job candidate’ job history? Are you ready to meet the tight deadlines of the screening process? Attend one of our refresher workshops on the best ways to evaluate applicants’ résumés. They will be held at 1 RM. on December 11, 12, 13, and 14 in the main meeting room. ‘Attendance is not mandatory but is highly recommended. Please direct any questions you may have about the workshops or the recruitment process to Nick Raya at rayan@pensacolatech.net. I went to the first workshop to prepare for the recruitment drive, but I'm still a bit confused about the process. 1 understand that applicants to be offered interviews should be marked in green, with mid-level candidates marked in yellow and unqualified candidates marked in red. | know | can discard the red candidates, but does that apply to yellow as well? I've received the list of hiring criteria from all department heads except for George Soto, head of the finance department. I'll be visiting a client all day tomorrow, and I'm not sure how time- sensitive this is. Thanks! Denise 34 BEE Be s0008 ZACTo: Denise Levine From: Nick Raya Date: December 15, 11:51 AM Subject: RE: Color Coding The résumés for the candidates that are rated as yellow will be shared with another office, so those should be forwarded to your counterpart at the West Haven branch. I'll follow up with the finance department director myself to get what we need, so don't worry about that. Thanks for letting me know about the issue. Nick 191. According to the notice, what can employees 194, According to Mr. Raya, what should Ms. Levine learn at the workshop? do? (A) How to keep records confidential (A) Send some documents off-site (B) How to meet safety standards (8) Throw away the yellow forms (C) How to fine new clients (©) Mark the paperwork more clearly (0) How to assess job candidates (0) Double-check the color categories 192, Why did Ms. Levine send the first e-mail? 195. What does Mr. Raya indicate that he will do? (A) To praise a workshop instructor (A) Prepare a final budget (8) To recommend a new process (6) Accompany Ms. Levine on a visit (C) To ask for clarification (C) Ask Mr. Soto for a list (©) To submit some documents (0) Send notes from a workshop 183. When did Ms. Levine attend a workshop? (A) December "1 (©) December 12 (C) December 13, (0) December 14 (G0 ON TO THE NEXT PAGE. ono TE NOT AES resto 35, 1oasaLQuestions 196-200 refer to the following warranty card, Web page, and e-mail, a Uae Alvarado Company Home Climate Control Units AP70, AP80, AP90 Product Warranty Alvarado Company has tested this home climate control unit and confirms that it is in proper working order. This product's warranty is valid for one year from the date of purchase. Please note that any improper use of this product could render its warranty invalid. See the owner's manual for instructions on changing the air filter, which should be done once every three months. If this product is not installed and operated properly, it will be deemed the fault of the owner and no longer be covered under the warranty. Send claims or complaints to: Alvarado Company, 2417 Hillside Street, Scottsdale, AZ 85251 or call 1-800-555-2755 to speak with a representative. SS SSSI HNN NNN Z SSS Rew Cr) See ee EES Home Product Notice: Home Climate Control Unit AP70 Ifyou own an AP70 home climate control unit, you may have had some difficulties when changing the air filter. ‘Several members of our repair team have reported similar problems after visiting the homes of customers who have this model installed. The cover part of the unit that unlocks and locks so that the air fter can be changed is extremely fragile. We have concluded that this is a design flaw, and as such, we will not invalidate the warranty if that is the only part that has been damaged. A member of our repair team will replace the part free of charge, We understand that some of you may want a refund for your AP70. I that is the case, you will be responsible for shipping or delivering it to the nearest repair center to you. Our locations can be found on our Web site. Upon receipt of your AP70, our Customer Service Team will process a refund based on your product, registration information. This notice only applies to AP7O. There have been no design flaws found with either the APB or APSO home climate control units. 36 BEES Ye rO00M ZACTo: Customer Service Team From: Lisa Shepherd Date: 29 August Subject: AP70 Dear Customer Service Team, | purchased an AP70 home climate control unit last year in June, and the first time I tried to change the filter as instructed in the owner's manual, some parts of the filter cover broke off. | just recently saw the notice on your Web site about the problem with that model, | would prefer to return the device to a repair center myself, but I'm not sure where they are located because your Web site is currently down. Please let me know where | should bring it. Thank you, Lisa Shepherd 196. What is indicated in the warranty card? 198. What is mentioned about the faulty parts in (A) The company is not responsible for misused ‘AP70 units? products. (A) They break very easily. (8) The customer service team confirmed (8) They do not filter air properly. product quality. (C) They are expensive to replace. (C) The appliance cannot be transferred to (0) They were designed for energy efficiency. another owner. (0) The air filter part must be cleaned by a 199, What can be inferred about Ms. Shepherd's repairperson. home climate control unit? {A) It did not come with a fiter. 197. What is suggested about Alvarado Company? (@) It was in the apartment she moved into, (A) It started selling home climate control units (©) It is no longer under warranty. last year. (0) It has already been serviced by a (8) It sends technicians to customers’ homes technician, for repairs. (©) It releases new home climate control units 200. Why most likely did Ms. Shepherd contact annually. Alvarado Company? (0) It only accepts returns with original (A) She wants to know how to get replacement receipts. parts. (8) She wants to get information about newer models. (C) She wants to access a digital version of the owner's manual. {D) She wants to receive a refund for the product, Stop! This is the end of the test. If you finish before time is called, you may go back to Part 5, 6, and 7 and check your work. (G0 ON TO THE NEXT PAGE: conn resto. 37 toast,TEST 026 RHE eat gol zee cHIETEE 2) TesTaLt CHE TESTON EI} SHROS SHE BS7b seal Lis + SS, 465-495 41-45 | 145-215] | i | 91-95 430-490 36-40 120-180 = Lo = | —__| ei 86-90 400-465 31-95 400-145 oe 81-85 375-440 26-30 20-120 —READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PARTS: Directions: A woid or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet. 101. The government provides guidelines for ~ 105. After receiving many complaints, the building safety in all industries. owner removed the construction (A) occupy supplies from the front yard. (8) occupationally (A) strictly (©) occupational (@) finally (0) most occupationally (©) dally (0) precisely 102. Researching the market thoroughly prior to making a large investment is 106. Please ------- your full attention to this project (A) advisable until it is completed. (®) advice (A) devote (C) advises (8) devotes (0) advising (C) be devoted (0) devoting 103. The security manager that employees inform his team in advance if they plan to work 107. If you enjoy post-modem art, then the late Kensington Gallery just might be what (A) tries you are looking for. (B) asks (A) exactly (©) behaves (8) firmly (0) serves (©) efficiently (0) conveniently 104, Doris’ Farm purchased refrigerated trucks to increase the ------- of its vegetables and fruits. 108. Ms. Hanson called the department manager (A) distributed from the bus to inform —----- about a delay in (©) distributing the arrival time. (©) distribution (A) he (0) distribute (8) himself (©) him (0) his 40 221 £91 8 r0008 AC109. 110. 111. 112, 113. 114, Ms. Kirkland discovered that posting on social media was an effective way to recruit (A) expenses (®) politics (C) volunteers (0) permits According to recent customer feedback, the vegetarian menus at Dolly's Diner are too limited. (A) certain (8) certainly (C) certainty (0) certainties Language skills played a -- role in deciding who will manage the branch in London. (A) large (8) largest (©) largely (0) largeness Last month, the research team ------- city officials that the lake's pollution level was dangerously high. (A) warning (©) warned (C) warn (0) to warn A certificate from our business institute is recognized by all major corporations in the country. (A) most official (8) more officials (C) officially (0) official To ensure no errors are missed, the technicians must make a investigation of the machine, (A) prepared (8) thorough (©) distant (0) former 115. Despite installing a software update, Mr. Singleton had trouble with connecting to the network. (A) hardly (©) ever (©) stil (©) just 116. The traffic congestion in the city center has worsened over the past five years due to population growth. (A) steadiness (8) steadily (C) steady (D) steadies 117. Please make sure to return devices that you borrowed during the workshop. (A) any (8) another (©) unless (0) every 148. Mr. Choi has been working finishing his doctorate degree in Organizational Leadership and Management. (A) across 8)into (©) toward {D) along 119, Even a small ------- in the connecting wire could cause a partial power outage. (A) symptom (8) defect (C) inquiry (0) prospect 120. Sharon Franklin, the editor of Health News ‘Magazine, took some of the photos for the April issue ~ (A) hers, (@) her (C) her own (0) hersetf G0 ON TO THE NEXT PAGE. Eee resto2 41 70 1sa1121. The Rosenfeld Business Institute's course for young entrepreneurs was in high demand, so the manager offered three ------- time slots. (A) stringent (8) motivated (©) additional (0) allowable 122, Smile Supermarket free samples of its new line of international cheeses until the end of this week (A) has been distributing (8) distribution (C) will be distributing (D) distributed 128. the Ms, Pittman’s train will be delayed ~ tracks are cleared earlier than expected. (A) before (6) unless (C) hereby (D) given 124, Conference participants are encouraged to attend one of the afternoon lectures, sparks their interest. (A) often (8) everybody (C) however (0) whichever 425. Coronado Center is an affordable events such as conferences, seminars, and award ceremonies. (A) prize (B) contract (©) venue (0) system - for 42 271 £91 8E 1002 AC 126. 127. 128. 129. 130. The driver should not get onto the roadway without ensuring that the load in the back of the truck is ------- fastened. (A) securing (®) security (C) secure (0) securely - control programs allow us to prevent the store from running out of merchandise. (A) Utility (8) Inventory (©) Hazard (0) Workforce - carpools to the office can use the premium parking spaces near the main entrance. (A) Anyone (8) Anything (C) Whoever (0) Whatever The pieces of metal used to make this chair are precisely cut by ------- of a laser. (A) means (®) claims (C) visions (0) agents The publisher of Music & More ~ its impressive number of subscriptions to its well-researched articles. (A) returns (®) believes (©) credits (0) endorsesPART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. ‘Then mark the letter (A), (B), (C), or (D) on your answer sheet. 201881 Ques ions 131-134 refer to the following article. CHARLESTON (April 16)—Popular fashion designer OMY is preparing to open a series of fashion boutiques will only sell OMY brand clothing and cosmetics. The first one, which opened here in Charleston last 131. year, has been highly successful. -755--. CEO and head designer Omar Yang hosted a special launch party event for shareholders at the country club Cool Moon to make the official :s5--. “I am very ~s5-- to expand my brand with an aggressive business strategy,” Mr. Yang told the press afterwards. “You can hope to see ny products and stores across the country soon enough.” 431. (A) when 133, (A) announcement (8) that (8) policy (©) who (©) transaction (0) what (0) effort 132. (A) Several celebrities have endorsed Mr. Yang. 184. (A) astonished (8) Unlike many fashion brands, OMY clothing (®) constant is all produced domestically. (C) cleared (C) The others are scheduled to open by the (0) eager end of October. (0) OMY is mostly popular among teenagers and young adults. GO ON TO THE NEXT PAGE —aTre Test02 43Questions 135-138 refer to the following e-mail To: stafflist@gtfishingtours.com From: dominicgarcia@gttishingtours.com Date: September 8 | Subject: Thank you! I would like to take moment to thank all of you for your contributions to the team. the peak season 1%. behind us, we now have time to reflect on our performance. Throughout the summer months, you the tours professionally. | was impressed with your teamwork, which helps us to achieve the ~55-- we are 137, seeking. -=-;---. In fact, we are now the top-rated boat tour company in the region. 138, This would simply not have been possible without our dedicated staf, so | am deeply grateful. Dominic Garcia 185. (A) Because 187. (A) examination (8) Along (©) success (©) with (©) certainty (0) Before (0) authority 136. (A) conducted 138. (A) Next season, we will add two more mid- (8) should conduct sized boats to our fleet (C) being conducted (8) Please attend the employee appreciation (0) conducting banquet next Friday. (©) Your hard work has ed to numerous positive reviews of our business. (0) The weather can greatly affect the number of tourists who sign up. 44, 8:71 801 28 1000812Questions 139-142 refer to the following article. (March 7)—Comacho Automotive has unveiled some details about its next F-series model at the end Of this year. The new model represents the company’s push in an environmentally-friendly direction (Over the past few years, Comacho Automotive has been working hard to change its image into one that with the goals of people who want to protect the environment. Although it used to be one of the least Tai. fuel-efficient car brands, it is quickly closing the gap. The company’s president promises that the upcoming model will be equipped with their most efficient engine yet. “Al of us need to make ~¢5-- changes,” he said at a recent press conference. “People and companies alike need to take the planet's issues more personally.” 139. (A) to be released 141. (A) employs (B) to release (B) confirms (C) will release (©) occurs (D) was released (D) aligns 140. (A) More electric car charging stations will be 142. (A) partial needed soon. () substantial (6) It will be a green vehicle model powered by (C) hopeful an electric engine. (0) differential (C) Demonstrations can be seen at upcoming auto shows. (0) The company has been in business for over three decades. GO ON TO THE NEXT PAGE, Eee TET 45 zo 1831Questions 143-146 refer to the following e-mail To: Bill Pavon From: Heather Quigley Date: July 6 Subject: RE: Inquiry We appreciate your interest in using the Coco Theater. No matter what type of event you are planning, we're certain that we can help. The curtains can be closed to expose only the front part of the stage. This setuo is -=-5;-- for | . aa academic lectures. For dance and theater shows, the entire stage can be used. We can even set up tables on the stage for private -------. It would be a unique experience for those attending a lunch or a workshop. Upon request, we can -3-:2-- decorate the space to make it look even more impressive. Please let me know what kind of event you are planning so that | may bette form you of the options. Heather Quigley 143. (A) We would like your feedback on your recent 145. (A) routines visit. (8) studios (8) We can set up the stage in various ways to (C) insurers, suit your needs. (0) gatherings (C) We are pleased to say that your event is almost sold out. 146. (A) extravagantly (0) We have an updated schedule available at (8) extravagance the box office. (C) extravagant (0) more extravagant 144. (A) precise (®) extreme (C) concerned (0) ideal 46 2271591 48 so00N ZACPART 7 Directions: in this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 147-148 refer to the following invitation. You are cordially invited to a screening of To the Extreme January 18, 6:30 PM.-9:30 PM. Stanton Theater, 485 Halstead Road Cosmos Studios brings back director Charles Bolden’s award-winning documentary, which attendees can purchase on DVD at the event following the showing and the question-and-answer session with the director. Tracking lifestyle changes in small villages over the course of a decade, this documentary explores how communities in the hottest and coldest parts of the world have changed over time. Seating is available on a first-come, first-served basis, so early arrival is recommended. 147. What is implied about To the Extreme? 148. What is NOT true about the event? (A) It is Mr. Bolden's first documentary. (A) Its attendees will be able to ask questions. (B) It tells about a famous person's life. (8) It will have copies of a movie for sale. (C) It was filmed over a ten-year period. (C) Its seats will not be assigned. (D) It had its public debut on January 18. (0) It will include the presentation of an award. (G0 ON TO THE NEXT PAGE, eS resto2 47 zoasaLQuestions 149-150 refer to the following notice. The HR department is the backbone of Rhodes International, helping to keep the staff supported and motivated. Well, now it’s your chance to get some support. Are you lacking confidence in your human resources role due to inexperience? Then don’t miss our evening workshop at 6:30 P.’M. on May 19. We'll provide you with strategies and tips that will help you be more effective. Dinner will be provided, so all you need to bring is yourself. Advance registration is not required, but if you plan to come, please e-mail jill Seeley some sample cases of conflicts you've dealt with at the office so we can add them to our role-play activities. We hope to see you there! 149. Who most likely would be interested in the 150. What are participants asked to send to notice? Ms. Seeley? (A) Prospective clients of Rhodes International (A) A schedule of availability (®) Recently hired accountants (®) A list of food preferences (C) Junior human resources workers (C) Names of interested employees (0) Team leaders in marketing (0) Examples of disputes 48 2071 £91 4H tooo 2 ACQuestions 151-152 refer to the following memo. To: All Employees zousan From: Erie Woodard, Office Manager Date: November 5 Subject: Professional Development Effort ‘The management team of Elkins Inc. will soon begin preparations for next month's employee awards ceremony. In addition to the usual awards given, we would like to inform you of an additional one for Professional Development Effort. This recognizes a person who has gone the extra mile to develop their skills by taking professional development courses, attending workshops, learning on their own, ete. ‘The managers will be in charge of deciding who will receive the award at one of their weekly meetings in December. They will suggest their own nominations, up to three people each, and then discuss them. If you would like to recommend someone, please speak to a manager, and your comments will be taken into consideration. A prize for the winner will also accompany the award, but the ‘managers will not choose it until next month. 151. Why was the memo sent? 152. What is NOT indicated about managers? (A) To announce a new award category (A) They can nominate more than one person (8) To check employees’ availability for an (6) They will accept input from staff members. event (©) They will make a decision at the next (©) To invite staff members to a ceremony meeting. (0) To offer professional development courses (©) They will select a prize in December. 60.0 TO THE NEXT PAGE: —_——_—_—_— Testo. 49Questions 153-154 refer to the following text message chain. ae @ _Pevresentative, Thank you for contacting the Fieldcrest Appliances customer service Shoshana Faucher __ team. | see from your form that this is in reference to order #8902. How (9:21AM) may I be of assistance? ® Travis Powell just received your Everett-90 carpet cleaner a few days ago, but it (9:23AM) already has a tear in the filter. | applied some glue to hold it together, but ‘that didn't last long because of exposure to the water and shampoo. I'd rather not send back the entire machine, so I'm wondering whether you can help me get a filter to replace the broken one. | Pevresentative, | certainly can. We do not have them in our catalog, but they can be Shoshana Faucher provided at no cost when there is a malfunction. I'l mail a new fitter (9:24 AM) to you. Should | use the delivery address from the original order, 508 Abrams Street? @ Tavs Pow Yes, that would be great (0:28AM) | Pevrecentative, All right. If you waitin the chat for a few moments, | will provide you with, | Shoshana Faucher _@ confirmation number for this transaction. (9:29 AM) Travis Powell OK, thanks. | appreciate your help. (@:30 AM) t 153. What is implied about Mr. Powell? 154, At 9:24 A.M., what does Ms. Faucher probably (A) He spilled some water inside a machine. mean when she writes, “I certainly can"? (8) He attempted to make a repair himself. (A) It is possible to send a replacement {C) He needs more shampoo for the Everett-90. component. (0) He has recently moved to a new address. (8) Mr. Powell will be provided with the catalog he requested. (©) She knows a lot about how to operate an appliance. (0) She is willing to look up some billing information. 50 9271 £91 48 10008 2AQuestions 155-157 refer to the following e-mail. To: Irving Co. Employees From: Elizabeth Catlin Date: March 27 Subject: News ee ee eee Dear Employees, ur company has recently finalized the contract with Ocello Theater to handle its advertising campaigns and promotional materials. As part of the arrangement, the theater is offering our employees the opportunity to sign up for a free Patron Pass. The pass allows you to get discounts on tickets for performances. Some restrictions apply, such as not being able to use the pass for opening nights or VIP seating, but itis stil a great way to enjoy live performances. If you are interested in taking advantage of this offer, you must stop by the theater's box office and show your work ID badge. You will then be issued a pass that is valid for two years. The box office is only open during certain times of the day, so it's best to check online before heading over to make sure they are open. Fortunately, it's just down the block, so you could easily take care of it on your lunch break, Please direct any questions you may have to the HR department. Elizabeth Catlin 185. Why did Ms. Catlin send the e-mail? 187. What is probably true about Ocello Theater? (A) To give an update on a corporate merger (A) It has recently started a VIP program. (B) To tell staff members about a new benefit (8) Ithas been in operation for two years. (©) To get confirmation of event attendance (©) It is owned by Irving Co.'s parent company. (0) To remind employees to renew a (©) Itis within walking distance from Irving Co membership 156. What is one step in getting a Patron Pass? (A) Paying a deposit to Ocello Theater (B) Showing an employee identification card (C) Completing a form online (D) Getting a manager's signature 80 ON TO THE NEXT PAGE, cue resto 51 zo usaLQuestions 158-160 refer to the following Web page. ‘tp: www. spinserve.netiourhistory E Home History [Available Services Members Area | ‘Amanda French and Brittany Powers, the owners of the bicycle parts store SpinShop, originally met wile attending Schenectady College nearly ten years ago. Although they studied unrelated majors, they became | fiends as members of the Schenectady Cycling Student Club. They started discussing ideas to turn their shared hobby into a network, but it wasnit until several years after opening SpinShop that they were able to establish SpinServe. — [1] —. ‘SpinServe is now a network of over 70,000 members, nearly 80% of whom are currently attending high school or college. — [2] —. It connects event planners to volunteers who can ride their bicycles to help out. The two young entrepreneurs recruited Edward Mahoney to design and monitor the mobile app. He is a curent member of the club that Ms. French and Ms, Powers once belonged to. — [3] — (One reason for the popularity of the SpinServe network is that its mobile app allows users to unlock public use bicycles with a valid student ID instead of a credit card. — [4] —. Ms. French and Ms. Powers say that itis a cost-effective way to promote their store and its products directly to its target audience, 158. What does the Web page say about the owners 160. In which of the positions marked [1], (2), [3], of Spinshop? and [4] does the following sentence best (A) They studied in the same department. belong? (B) They started the company a decade ago. “The usage fee is then covered by profits made (©) Their company earned record profits last by the Spinshop bicycle store.” year. (0) Their services are popular among students. Ut] (8) (2) 159. What is implied about Mr. Mahoney? (8) (A) He majored in graphic design. ©) (8) He attends Schenectady College. (©) He is an experienced entrepreneur. (0) He repairs damaged bicycles. 52° 871 891 Be 10004 2AQuestions 161-164 refer to the following online chat discussion. Lindsey Stafford [10:09 AM] Theo Wallace [10:10 AM] Lindsey Stafford [0:14 AM) Theo Wallace [10:12 AM] Lindsey Stafford [10:13 AM] Ali Multikan Are any of you going to this year’s National Architecture Convention on April 19 and 20? I'm driving, and | have room for one more person. Jason and | are carpooling together, but we can only go on the second day. It's a shame you'll miss Nathaniel Malone. His talk on modern designs is going to be fascinating, But I'l make sure to give you a copy of the handout | pick up. Thanks! I've got plans to meet with a representative from Synergy Property Development at the networking event. | heard they're going to build an environmentally friendly shopping complex in San Diego. That sounds amazing! | hope we get that contract. [10:15 AM] Theo Wallace [10:16 AM] Lindsey Stafford (0:17 AM] Fred Holmes [10:18 AM] Theo Wallace [10:19 AM} | don't see why we couldn't. Best of luck on that! Web site? Sure, | can do that. | wont be able to go, but would one of you post some pictures on the company | [SEND 161. What is the online chat discussion mainly about? (A) An architecture award (8) An annual industry event (C) A building's grand opening (0) A carpool policy 162. What is suggested about Mr. Malone? (A) He is a representative of Synergy Property Development. (B) He is the CEO of a design company. {C) He will start working at the writers’ company soon. (0) He will give a talk on April 19. 163. 164, At 10:16 A.M., what does Mr. Wallace most likely mean when he writes, “I don’t see why we couldn't"? (A) More tickets are likely to be available, (6) The company has a good chance of securing a contract. (C) Ms. Stafford has space for more Passengers, (0) A shopping center will probably be popular. ‘What does Mr. Holmes want one of his colleagues to do? (A) Upload some images online (8) Give him a ride to a site (C) Make a copy of a handout (0) Submit some business receipts (G0 ON TO THE NEXT PAGE, Rowe menor Testo 53 z04saLQuestions 165-167 refer to the following article. VT Lighting Completes Acqui BERLIN (December 4)—VT Lighting, a popular producer of lighting equipment in Europe, announced yesterday that it has completed a deal to acquire U.S.-based Swoboda Inc. ‘The acquisition is the first step in the company’s expansion into North America. Swoboda has one of the country’s largest networks of storage facilities and transportation systems, which will be invaluable for distributing VT's goods throughout North ‘America. Swoboda also produces a line of its own lighting for offices, hospitals, retail enterprises, and more, nicely complementing VT's line of residential lighting. “We want to expand to other areas, but it’s important for us to make sure we are on top of the logistics. That's why we're pleased to acquire Swoboda, as it is locally based and its ‘employees know the regulations better,” said Daniel Murray, a spokesperson for VT Lighting. This deal marks the first acquisition by VT Lighting, but it certainly won't be the last. The company is already looking into making a similar arrangement when it expands into South ‘America next year. With steady growth, VT is well positioned to become a worldwide market leader. 165. What benefit of acquiring Swoboda Inc. is mentioned? (A) It has a vast distribution network. (@) It uses state-of-the-art manufacturing equipment. (©) Ithas contracts with major purchasers. (0) It is a well-known brand in Europe. 166. What is indicated about Swoboda Inc.'s products? (A) They are exported to North America. (8) They have excellent safety ratings. (©) They are intended for commercial use. (0) They are made from eco-friendly materials. 54 287159 a 1000 2A0 167. According to the article, what will VT Lighting most likely do in South America next year? (A) Secure a government contract (8) Open a manufacturing facility (C) Make a site for its headquarters (0) Acquire a local companyQuestions 168-171 refer to the following e-mail. 168. 169. All Starcast Travel Agency Employees [Fm | wioreteroviio | pa fueens [Sibi rm cee Dear Employees, For the first time in its history, the National Travel Conference (NTC) will be held right here in Pittsburgh from May 3 to May 7. | hope that you will all take advantage of this excellent opportunity to lear more about our industry and network with other professionals. It has just been announced that the keynote speaker will be Anthony Shaw, host of the popular daytime television program Passport to Paradise. Other notable speakers include Junpei Kouki, who has written more than 20 guidebooks based on his international travels, and Denise Egan, who has been blogging and traveling across the globe for the past five years. A complete list of talks, booths, and workshops is available on the NTC Web site at www:nationaltravel.org/schedule, | would like you all to attend as many sessions as possible, but we still need to keep the office open. Therefore, please e-mail me sometime this week about your top choices for activities. Then T'll create a schedule that will accommodate everyone's desired choices as best as possible. For particularly popular activities, I will use seniority to determine who will go to the conference and ‘who will stay behind. However, for those of you who don’t get your first choice, I'll do my best to ‘get you your second or third choice. Sincerely, Michelle Petrillo Why did Ms. Petrillo send the e-mail? 170. What is mentioned about Mr. Kouki and A) To ask for volunteers to give a talk Ms. Egan? (6) To encourage attendance at an event (A) They have both published popular books. (©) To announce membership in an (6) They will share the keynote speaker organization responsibilities. (0) To recommend hosting a conference booth (©) They have traveled abroad extensively. (0) They will teach a session at Starcast Travel What is suggested about Mr. Shaw? Agency. (A) He is originally from Pittsburgh. (8) He gave a presentation last year. 171. What does Ms. Petrillo ask employees to do (C) He is a personal friend of Ms. Petrillo. this week? (0) He appears on television regularly. (A) Recommend a business (B) Express their preferences (©) Visit her office (0) Sign a document (G0 ON TO THE NEXT PAGE, Test o2 01831Questions 172-175 refer to the following memo. == — ‘To: Parks and Recreation Planning Team From: Emily Sutter Re: Pomona Park Project Date: March 26 I'm sure you'l all be delighted to hear that Darren Alva has agreed to meet with our team during the April 9 meeting to assist with the Lot 301 Project. He was the lead engineer on the Cronin Gardens project, which received the National Sustainability Award. — [1] —. The park was built on land that was previously used as an open-pit mine. The pit was filled in, and the land was transformed from an eyesore into a beautiful tourist attraction. — [2] —. If you've never been there, | highly recommend making a visit. to our public park project at Lot 301. — [3] —. Therefore, the insights that Mr. Alva shares during his talk will be particularly valuable to our planning. The April 9 meeting was initially intended only for us, but now the finance team and the public relations team will be joining us. Mr. Alva | Although Cronin Gardens was made possible by private donations, it bears a lot of similarities, | __will give his talk right after the meeting starts. — [4] —. 56 2E7E4 wa 10H ZAC172. Why did Ms. Sutter send the memo? (A) To confirm a change in a meeting date (8) To request suggestions for a project (OQ) To assign employees to a task (0) To announce a guest speaker 173. What is NOT mentioned about Cronin Gardens? (A) Its funding came from private sources. () Its development was overseen by Ms. Sutter. (C) It was nationally recognized for its design. (0) It made use of a former mining site. 174, 175. What is indicated about the April 9 meeting? (A) It will include more teams than originally planned. (8) It will be held at an off-site location (©) It will feature the use of some new equipment. (0) It will last for a longer time than usual. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Attendees will then have time to ask him any questions they may have.” (A) [1] (8) (2) (©) [3] Of) GO ON TO THE NEXT PAGE. Eee Test02 57Questions 176-180 refer to the following article and e-mail. Springfield Tribune ‘SPRINGFIELD (Monday, May 14)—If you were to view the Velex Building from above, you'd see that it is bursting with vegetation, color, and energy. The building’s owner, Jacob Feldman, has just completed a project to add a rooftop garden to the building, thanks to the Community Enrichment Grant, which is awarded annually by the Harper Foundation. The grant has been awarded for Springfield-based projects twice in the past, once for renovation work at St. Mary ‘Chapel, which dates back to the 1700s, and once for repairs at the former City Hall building, which was used by city employees over 150 years ago. Mr. Feldman applied for the grant last year, but it was the changes to the design and the addition of a public access component that finally gave him a successful grant proposal this year. The rooftop features benches and a small picnic area for Springfield residents, surrounded by planting beds full of beautiful flowers and fragrant herbs. A collection of photos of the garden, and additional information, will be printed in next week's edition of Week Around Town. To: Jacob Feldman From: Edith Landers Date: Tuesday, May 23 Subject: Rooftop garden Dear Mr. Feldman, I saw photos of your building's rooftop garden in the local magazine that came out today. | was delighted to learn about your project and to see that you are growing edible plants such as herbs. | run the Happy Café downtown as well as a blog called Living Together, and | am wondering about what you plan to do with the herbs from your rooftop. Would you be interested in selling some of them to my café? | try to use only locally supplied ingredients in my sandwiches, which were featured in the Local Eats guidebook. | used to grow herbs on my café’s own rooftop, but | had to get rid of the planting beds to add more tables and chairs for my customers. It was a difficult choice, but | simply did not have enough room for people dining in, and moving wasn't an option because other buildings in my area were out of my price range. Anyway, if you would be interested in supplying herbs for my café, please e-mail me back or call me at 855-4861 I hope to hear from you soon! Edith Landers SB 871 601 8 ro00H 2A176. 177. 178. What is indicated in the article about the Harper Foundation? (A) Its founder is trying to create jobs in Springfield (6) Its headquarters is based in the former City Hall building. (C) It has funded repairs to historic buildings. (0) It is making an effort to increase don: What is implied about Mr. Feldman? (A) He was turned down for a grant in the past. (8) He is interested in purchasing the Velex Building (C) He wants to start a gardening club. (0) He has moved from the City Hall building. Where did Ms. Landers find out about Mr. Feldman’s project? (A) Springfield Tribune (8) Week Around Town (C) Local Eats (0) Living Together 179. 180. ‘Why did Ms. Landers stop growing some of her own ingredients? (A) She needed to expand the seating availability. (8) She was not permitted by the city to do so. (©) She thought it was taking up too much time. (0) She found a cheaper local supplier. zo Sah ‘What is suggested about Ms. Landers? (A) She plans to sell her café. (8) She is looking for guest writers for her blog. (C) She could not afford to relocate her café. (0) She will start delivering sandwiches. (G0 ON TO THE NEXT PAGE, eee TesTO 59Questions 181-185 refer to the follo 1g e-mail and agenda. To: Huerta Industries Management From: Kevin Yoder Date: Friday, 27 August at 10:13 A.M. ‘Subject: This afternoon Attachment: Agenda Attention Management Team, This afternoon we will be holding a special meeting to address several issues wrapping up this quarter and going into the next one. | have attached a tentative agenda for the meeting. | apologize forthe last-minute notification, but this meeting will be mandatory forall managers. Note that Gregory Tyler is now a member of this e-mail group. He has been selected as the replacement for Mss. Harris who, as you already know, has announced that she will be retiring at the end of the year. In the meantime, she will be training him to be a manager. ‘Some highlights will include an overview of Ms. Parker's team’s high productivity, which was our company’s highest on record. We can use that as a madel for moving forward. As always, we will discuss feedback and other potential ways to reduce overhead expenses, Thank you in advance for your cooperation. I'll see you there shortly. Sincerely, Kevin Yoder Assistant to the CEO Huerta Industries Friday, 27 August Agenda =2:30 P.M. | Mr. William Pennington — Best and worst recent customer feedback 2:30-3:00 PM. | Ms. Anna Maxwell — Overall employee performance ratings :30PM. | Mr. Charles Hall ~ Record production numbers review 3:30-4:00 RM. | Ms, Lydia Strong — Cutting operational costs 4:00- 4:30PM. | Kevin Yoder — Final commentary SSW IH x 6O 2271 851 8H 10002 AC SSS SSGHppggpgqgqqqqgpggygygyg gg XQ Q 8 5, ° * 7k —C— ZC BB U0 ™Q — °° €C >l"o—é= ENSONNNANNNONINNNNAN NNN INANANHAH ANNAN.181. 182. 183. What is the main purpose of the e-mail? (A) To inform staff of a retirement (8) To announce a policy change (C) To introduce a new board member (0) To call an urgent meeting ‘What does the e-mail indicate about Mr. Tyler? (A) He will be promoted at the end of the year. (6) He requested an extended leave of absence. (C) He has been nominated for an industry award. (0) He is in charge of ordering office supplies. Who will talk about Ms. Parker's achievements? (A) Mr. Pennington (8) Ms. Maxwell (C) Mr. Hall (0) Ms. Strong 184, 185. What most likely is included in Mr. Pennington’s responsibilities? (A) Ranking employees on efficiency (B) Responding to client complaints (C) Finding economical alternatives (0) Increasing production numbers zo 1san ‘Who will speak last on Friday, 27 August? (A) The company's founder (8) An executive assistant (C) Some shareholders (0) Award recipients GO ON TO THE NEXT PAGE, ———eee Testo2 61Questions 186-190 refer to the following Web page, order form, and e-mail GET STARTED. Visionary Textiles Co. Whether youre a person in need of fabric for a small project at home as a hobby or a purchaser for a large clothing factory, we can help. We offer printing on a wide variety of fabrics, including linen, which has just been added to our inventory. Customers can choose from designs offered in our catalog or create their own using our Fabricdraft-30 design tool. Each time a color is added to the design, the program instantly provides a list of suggestions for complementary colors. Click on the GET STARTED tab to use this tool We recommend ordering a sample of your fabric before placing a large order to avoid disappointment. ‘Samples are printed on a 15” x 15° square and cost $2.00 each. Customers who already have an account with us and have made a prior purchase can receive free shipping on all samples. TOTAL $8.00 Name: Rose Rhine Date: September 20 Customer 1D: 487972 Order: #59798 Size Pattern Fabrie Type Price sample Catalog-Kast Cation $2.00 | Sample Catalog-t207 | _Povyester $2.00 Sample Custom-B933 sik | $200 ‘Sample Custom-we6 ‘Wool $2.00 ‘Shipping Foe $0.00 “Thank you for your patronage! —_ 62 827101 Ae 1000 ZACTo: help@visionarytextilesco.com From: roserhine@rpciothing, com Date: September 23 Subject: Order #59798 ‘To Whom it May Concern: I received my order of samples this morning. | ove the vibrant colors on these prints, but, unfortunately, ‘the sample for my custom design, B933, was not in the box. Could you please send it as soon as. possible? I'd like to make purchasing decisions on some items soon. ‘You can use the same delivery address as before. I'l be out of the office for the next few days, but my assistant, Samantha Hawkins, will be on site in case the delivery person needs a signature. ‘Thank you, Rose Rhine Manager, RP Clothing 186. 187. 188. What is indicated about Visionary Textiles Co.? (A) Its customers include manufacturers and individuals. (B) Its employees are well-known in the fashion industry. (©) It serves clients all over the world. (0) It provides samples to customers for free. What does the Web page mention about colors? (A) The range is larger than those offered by competitors. (8) Recommendations for them can be generated automatically (C) They are limited to a certain number per fabric design. (0) They may appear darker on the screen than in person. What is probably true about the order? (A) It included a newly offered fabric. (8) It contained only custom-made designs. (©) It arrived on September 21. (0) It was made by an existing customer. 189. 190. Which sample fabric is Ms. Rhine still waiting for? (A) Cotton, (©) Polyester (©) sik (©) Wool e's assistant? What is implied about Ms. Ri (A) She was disappointed with the quality (8) She is available to sign for a delivery. (©) She placed the original order for samples. (0) She will contact Visionary Textiles Co. soon. GO ON TO THE NEXT PAGE Test02 63 zo 4saLQuestions 191-195 refer to the following memo, schedule, and e-mail, To: All Kane's Cleaning Maintenance Workers Son Attn: Schedule Date: 20 November Attention Maintenance Workers, | | For those of you who have not heard, Angelina Sanchez will be leaving our team next month. 1 She has obtained a business loan and will be running a bakery in her hometown of Pasadena. AS i a temporary replacement, one of our former workers has agreed to return part-time. Some of you | might remember Julia Silva, She will be covering the work for Rainbow House Marketing until | j find a permanent replacement. 1 ‘Also, | am stil seeking someone to take over the other client that Ms. Sanchez used to handle. i That position is currently open. | have already posted the job opening online, but if you know | anyone who is looking for work, please tell them about this opportunity. Thank you. | | | | = Deborah Kane Kane's Cleaning Maintenance Services Client Maintenance Staff Days Annie’s Fashion Boutique Adrianna Watts Tues, Thurs, Sat Arthur's Antique Shop Glenn Chan Mon, Fri, Sun Distant Horizon Travel Agency Undecided / To be announced Sat, Sun Dream Big Publishing Kiersten Bartlett Mon, Fri, Sun Rainbow House Marketing ‘Angelina Sanchez Daily (Mon through Fri | Western Law Offices Glenn Chan Tues, Thurs, Sat 64 271 £91 8H rc0O 2 AC‘To: Deborah Kane From: Selena Lyons ‘Subject: Opening Date: 22 November Dear Ms. Kane, My friend Adrianna Watts told me that you're looking for more people to do cleaning and maintenance work. | Currently work as a bank teller on weekdays, but am looking for part-time work on weekends. You can contact ‘my current supervisor at my weekday job, Simon Coates, as a professional reference. It would be best to contact. him by e-mail at s.coates@bcbank.com. if you would rather have a personal reference, then you should call Paris ‘Tumer. Her phone number is 555-8466. Thank you in advance for your consideration. | look forward to hearing back from you soon. Sincerely, Selena Lyons 191. What is the purpose of the memo? 194. Who informed Ms. Lyons about a job opening? {A) To inform employees of a staffing change (A) Ms. Watts (8) To promote a brand of cleaning products (®) Ms. Kane (C) To congratulate employees on a job well (C) Mr. Coates done (0) Ms, Turner (0) To announce an upcoming event 195. Which client will Ms. Lyons most likely be 192. According to Ms. Kane, what will Ms. Sanchez assigned to? do soon? (A) Annie's Fashion Boutique (A) Promote to a manager (B) Arthur's Antique Shop (8) Participate in a race (©) Distant Horizon Travel Agency (C) Open a business (0) Rainbow House Marketing (0) Train a new employee 193. What is implied about Ms. Silva? (A) She was offered a higher salary to return. (@) She will not work for Kane’s Cleaning on weekends. (©) She is currently working at a bank. (0) She has relatives in Pasadena. GO ON TO THE NEXT PAGE Testo? 65 zo1sa1Questions 196-200 refer to the following online form, search results, and e-mail. hitp:/www.volunteerconnex.org Volunteer Inquiry Form Request #: 38590 Name: Rita Jacobson Neighborhood's Zip Code: 94127 Where do you want to work? [V1 Current neighborhood —[_] Anywhere within San Francisco Why ate you interested in volunteering? | just moved from Glen Park last month, and I want to help my new neighborhood and meet new people. How often are you available for volunteer work? [ One-time Event { Monthly [¥]Weekly [ _] Frequently (2+ days a week) How did you hear about Volunteer Connex? [v]Online search [ ] Advertisement [| Friend/Family recommendation [Other Notes: If possible, 'd prefer a position in which I could spend a lot of time out in the sunshine. http://www. volunteerconnex.org Volunteer Search Results for Request #38590 We found 2 _ results that match your search criteria. . Tour Guide, Santa Cruz Bird Sanctuary, Miraloma Lead bird-watching tours through the sanctuary grounds, which houses and rehabilitates injured birds. Volunteers must be able to walk up to 5 kilometers a day and will have to pass a test to show bird knowledge. Must have your own car because the ult to get to by public transportation. . Repair Technician, Waterway Recovery Association (WRA), Miraloma Repair and maintain waterway infrastructure. Volunteers must be at least 18 years old. No prior experience is necessary. We will provide certification in operating loaders, forklifts, excavators, and other equipment. Due to safety concerns, we require a letter of reference that speaks to your ability to follow instructions carefully. Click here for information about how to apply for the above po: 66 827) 201 88! s000812ACMary Kramer Fita Jacobson ‘April 10 Volunteer position Ecetery Dear Ms. Kramer, I would like to express my interest in the tour guide volunteer position at Santa Cruz Bird Sanctuary. I used to be a member of a bird-watching club in Lake Merced, so I think this work would suit my skills and interests perfectly. While I haven't led tours myself, I've participated in several wildlife-themed tours, including the insect tour at the Parkside Botanical Gardens. I meet all of the criteria for this position, and I am able to work every week on either Tuesdays or Thursdays. Thank you for considering me for this role. Sincerely, Rita Jacobson 196. According to the form, what does Ms. 199, What are the volunteers for the repair Jacobson want included in her volunteer technician position required to do? position? (A) Prove their certification (A) Helping children (8) Walk long distances (8) Working outdoors (©) Provide a reference (C) Managing other people (0) Pass an assessment test (0) Delivering items 200. What is suggested about Ms. Jacobson? 197. Where is Ms. Jacobson most likely living now? (A) She currently has a pet bird, (A) Parkside (B) She has her own vehicle. (8) Lake Merced (©) She is available on weekends. (C) Miraloma (0) She used to work as a tour guide. (0) Glen Park 198. According to the search results, what can WRA volunteers be trained to do? (A) Operate heavy machinery (8) Identify wildlife species (©) Lead visitors on tours (0) Test water samples Stop! This is the end of the test. If you finish before time is called, you may go back to Part 5, 6, and 7 and check your work. esto 67Test ose.a¥s ewrtan ana SUIS x reste TAS TESTOI led ACIMO BMA AGT SEALS 4 BULREADING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D} on your answer sheet. 101. The event coordinators have presented proposed budget to the manager. (A) them, (8) their (C) themselves (0) theirs 102. Al airlines in Chicago can resume ~ that the storm has passed. (A) operated (©) operations (C) operator (0) operable now 103. Mr. McCarty thanked the sound editor making the requested adjustments so quickly. (A) by (B) as (C) for (0) of 104. The open house event at Maddock Apartments, will ------- potential renters into the building. (A) greet (®) reach (©) offer (0) bring 70 2271 891 81 1000" 2 AC 105. 106. 107. 108. The main business ------- for Bailey Furniture recently opened another branch in San Diego. (A) competes (8) competitively (C) competitiveness. (0) competitor Ms. Nelson’s coworkers spoke about her many achievements at the retirement party. (A) admire () admiring (©) admired (0) admiringly The television show Auctions in Action ~ appeared on Channel 3 before moving to its current network. (A) originally (8) partially (©) thoroughly (0) perfectly ‘The Hennison Footwear customer service department ------- sending items by registered ‘mail rather than standard mail. (A) prefer (©) preferring (©) preferable (0) prefers109. 110. 111, 112, 113, 114, The drawers of the newly purchased cabinet are not as ------- as the previous one’s, so it can hold fewer (A) deep (8) deeply (C) deeper (0) deepest Patricia Davidson selects the clothing options for the news anchors ------- deliver the nightly report. (A) whichever (8) who (©) whenever (0) what ‘The Memphis Art Museum will not its visitors to take flash photographs of the artwork. (A) enter (8) contain (C) create (0) allow Cruz Consulting promises financial ~ of the clients that follow its advice. (A) secured (8) securely (C) secure (0) security to all Presenters who did not have time to share their work will be reassigned to the ~ week's meeting (A) entire (8) astounding (C) following (0) possible Comment cards are given to all restaurant patrons so they can give about the service, (A) reference (8) feedback (C) attention 0) 115. 116. 417, 118. 119. 120. Curtains from Metton Furnishings are stylish and useful for blocking light. (A) some (8) either (C) both (0) each the parade route runs through the center of town, several road closures will be in effect. (A) Despite (®) Because (C) Whenever (0) Around Theatergoers are not permitted to use any recording devices ------- the performance. (@) sti (©) just (C) now (0) during The latest featured some controversi (A) edition (8) development (C) attempt (0) brand ~ of the medical journal findings. The medication must be stored ------- the suggested temperature range or it could lose its effectiveness. (A) upon (©) within (©) into (0) except Of the three marketing plans that were presented, the client chose the one that was most -------. (A) aggressiveness (8) aggressively (©) aggressive (0) aggression (G0 ON TO THE NEXT PAGE, paki t estos. 71 04sa1121, 122, 123. 124, 125. Board members were told about the shipping error but did not want to handle the until they had further information. (A) degree (8) matter (C) merit (0) series Ms. Olivier took the time to ------- the donor list for the fundraiser to include last-minute contributions, (A) revise (8) promote (©) remove (0) assist Now that a fitter has been installed, the water from the main tap is ------- safe to drink. (A) presumably (8) presume (C) presuming (0) presumption ‘The head chef decided to keep the same lunch specials ------- the kitchen ran out of the necessary ingredients. (A) furthermore (8) until (C) whereas (0) beyond At the event, the author gave a brief speech to audience members, them to get their books signed. (A) welcome (@) welcomes (©) welcoming (0) welcomed 72 219% 48 10008 ZAC 126. 427. 128. 129. 130. When customers make returns, the items are sent to the warehouse among the department store's three storage facilities. (A) nearer (8) nearest (C) nearness (0) near At Huntington Inc., - the highest-rated products are regularly reviewed for possible improvements. (A) other (B) away (©) yet (D) even The carpet for the living room was delivered just as the contractor ------- the square footage of the area. (A) was measuring (8) has measured (C) has been meas o ing have measured After the air conditioner broke down, the high temperature on the third floor was almost - for employees. (A) imperative (6) resistant (C) unbearable (0) faulty The ------- food production facility on Kylar Street has taken on a new function and is now a popular dance studio. (A) practical (®) displayed (©) former (0) identifiedPART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. ‘Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 131-134 refer to the following e-mail. To: Kendra Caster From: Benjamin Myers Date: November 16 Subject: Haircare supplies Dear Ms. Caster, | Thank you for being a loyal customer of MTM Haircare for the past few years. According to the agreement us, MTM is responsible for shipping a set order of goods to your hair salon every month. 138, Nevertheless, we are making some changes that | think you should be aware of. Although there is no change in prices or contents, you'll notice in your next shipment that we have changed the packaging to be more 1 responsible. All bottles are now made from recycled plastic, and they can, in turn, be recycled again, | -ggz7 the opportunity to hear your opinions on the change. Please feel free to e-mail me anytime. Sincerely, Benjamin Myers 131, (A) The samples that you sent were impressive. (8) The style trends are always changing rapidly, (C) Each box contains its own contents list. (0) We are honored to be your exclusive supplier. 132. (A) until (8) between (C) since (0) throughout 133, (A) environmentally (8) legally (C) equally (0) potentially 134, (A) have been valued (B) would value (C) valued (0) am valuing (G0 ON TO THE NEXT PAGE. gover Test03 73 pesrersQuestions 135-138 refer to the following announcement. Announcement for all Mcintosh Insurance employees: From July 1, Mcintosh Insurance will change the way that requests for company cars are handled. From that date, employees must inform the administration department of their -~-;=-- to use a company car at least three working days in advance. Receiving advance notice will help us to ensure that the cars are fully fueled and cleaned before use. ‘Should you need a vehicle ~75<-- and one is not available, you may be eligible to receive reimbursement for taxi fares. This would apply in cases of client transportation, | simply needing to attend an of-site meeting. IT doubt, more information is available from Jennifer Tuson. 135. (A) ability 187. (A) cautiously (8) sense (8) eagerly (C) intent (©) extremely (0) routine (0) suddenly 136. (A) Sharing cars can reduce air pollution. 138. (A) nowhere (8) The request form has already been (B) not completed. (C) never (C) It also assists in keeping track of the fleet. (0) nor (0) We value the safety of our staff members. 74 9871 891 48 r000812 ACQuestions 139-142 refer to the following letter. Henry Shaffer 391 Moline Street | Lacon, IL 61540 Dear Mr. Shaffer, | £0 1Sa1 It was a pleasure to meet you at last week's interview for the in-house graphic design position at Nacex Publishing. Everyone on the hiring committee enjoyed ~+ | decision, but we hired another job candidate. - the work in your portfolio. It was a difficult we often have a need for graphic design work on a freelance basis. You indicated that you have spent a lot of time working with photo editing software. A ike this is exactly what we are looking for, as we usually require last-minute adjustments shortly before publication. If you are interested in this work, please sign and return the enclosed contract. | look forward to hearing from you soon. Warmest regards, [ie Wiley 139. (A) browsed 141. (A) skill (8) browse () program (C) browsing (©) trust (0) browses (2) motivation 140. (A) Once 142. (A) Management experience is a major (8) However advantage. (C) Otherwise (8) Anew magazine will be launched later this (0) Namely year. (C) Your photo has been posted to our homepage. (0) The terms are standard for all freelancers. GO ON TO THENEXT PAGE. Eee Test03 75,Questions 143-146 refer to the following article. Breakthrough at Ocello Labs MANCHESTER (14 August)—In a recent press conference, Ocello Labs confirmed that the company has developed a - to minimize the negative effects of sun damage. a3, cello is a producer of a range of pharmaceuticals, and it has been conducting research for decades. . They are carrying out a mission to create medicines that improve the quality of life for consumers in its nonprofit branch supplies medical goods to developing nations. Ocello as an industry leader. It is only a matter of time before Ocello becomes a hcusehold name,” said CEO Helen Demers at the press conference. 143. (A) treated (8) treating (C) treatment (0) treatable 144, (A) It cannot avoid layoffs during economic downturns. (8) It has two hundred scientists on its payroll. (C) More information is available from your doctor. (D) Some of the ingredients may cause side effects. 76 871591 a! 100M ZAC 145. (A) In addition (8) Above all (C) Of course (0) For example 146. (A) solidifying (©) solidified (©) will solidity (0) to solidityPART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (0) on your answer sheet. Questions 147-148 refer to the following advertisement. ee Rowan Wheels Austin’s most popular supermarket, Rowan Supermarket, is pleased to launch its new food-delivery service—Rowan Wheels. Customers may shop for groceries online and have them sent to * the address of their choice at the touch of a button. The items will te be collected from the Rowan Supermarket branch closest to the delivery address. Customers within the city limits will be charged a flat delivery fee of $3.50, and those living in the surrounding towns should check our Web sites for rates outside of Austin. Please note that this service can only be used on purchases of thirty dollars or more, a 147. What is suggested about Rowan Supermarket? 148. What is required for customers who use a new (A) It is available in Austin only. service? (8) It gives customers online discounts. (A) Spending a minimum amount (C) It has multiple locations. (8) Using a credit card (0) It does not provide deliveries on weekends. (C) Confirming an address by phone (2) Joining a loyalty club GO ON TO THE NEXT PAGE, Test03 77 20.1531Questions 149-150 refer to the following article. Paradise Lumber Grows Its Customer Base Paradise Lumber has recently announced its intention to launch first-ever lumber shop. The site, which feature 14 types of lumber, will sell this wood and wood- related tools to individuals. Previously, the company provided lumber directly to a network of 20 suppliers and construction companies. ‘The shop will be located in the popular suburb of Waverly Hills. Its target demographic will be homeowners working on do-it-yourself projects. The company hopes to generate 6 million dollars in revenue in the first year. Goods will mainly be supplied by the business's nearest lumber mill in Creston, which is the largest of the company’s eight mills in 149. What is the main topic of the article? 450. How many lumber mills does Paradise Lumber (A) Trends in the construction industry run? (8) Factory job opportunities (6 (©) A retail store opening @s (0) A shortage of lumber (14 (2) 20 78 227189 48 1000 2 RCQuestions 151-152 refer to the following text message chain. 151. Who most likely is Ms. (A) A build (8) An interior designer (C) An office manager (D) A bank teller ‘Stewart Mahoney [1:08 P.M) Kimberly, you've been assigned to assess Harlan Office ‘Complex this week, right? Kimberly Porter {1:11 P.M, Yes, I'm here right now. I've checked the first two floors, already. | think I'll need another two hours here, and then I can write my safety report ‘Stewart Mahoney [1:12 P.M] The owner, Dave Lieberman, wants to know right away what score the building has received, as he needs it for a loan application. Kimberly Porter [1:14 P.M.) He's at the top of my list. | have his contact information ‘on hand. Porter? 182. At 1:14 PM., what de Lieberman. joes Ms. Porter suggest inspector when she writes, “He's at the top of my list"? (A) She had to postpone a meeting with Mr. (@) She was impressed with Mr. Lieberman's. performance. (© She will send a report to Mr. Lieberman first. (D) She thinks that Mr. Lieberman would do a good job. (GO ON TO THE NEXT PAGE, TEsT03 79 ‘204881Questions 153-154 refer to the following e-mail. To: David Jennings From: Ace Shuttle Service Date: September 15 Subject: Ticket #058609 Dear Mr. Jennings, ‘We have an important message regarding your shuttle journey to LAX Airport on September 17. Due to road construction, there is a minor change to your journey, as below: Date Pick-up Location Pick-up Time Drop-off Location Estimated Arrival Original Booking | Sept. 17 Paloma Hotel 9105 AM, Terminal 6 10:10 AM New Booking | Sept. 17 Paloma Hotel SHBAM. Terminal 6 10:30 AM. ‘Should you need to cancel your ticket, please call our customer service hotline at 1-800-555-4973. Handbags, laptop bags, and small suitcases can be brought onto the bus. Large bags will be stored in the compartments under the bus. To avoid confusion for these items that will be out of your possession during the journey, please attach a luggage tag with your name printed in bold letters. 153. Why was the e-mail sent? (A) To introduce a new service (8) To assign a seat number (C) To update a schedule (0) To request a payment 80 8271.59 He 1000 ZAC 154, What is mentioned about large luggage items? (A) They cannot exceed a certain weight. (8) They will incur an additional fee. (C) They should be labeled clearly. (0) They must be kept unlocked.Questions 155-157 refer to the following e-mail ‘To: Franco Martinez From: Lynette Shaw Date: February 26 Subject: Floral Arrangements Dear Mr. Martinez, Thave received your e-mail request for floral arrangements for Ersel Inc. We can certainly make the deliveries on the dates requested. — [1] —. However, the totals you calculated in your e-mail are incorrect. — [2] —. It seems that you are using the rates from last year's catalog. We have increased our prices since then to cover the changes in the cost of supplies as well as keep our wages competitive. AS you are requesting flowers for a retirement party, a client luncheon, and an award ceremot we will honor the old prices for this time only. I will process this as a bulk order, and the total will be $1,250, as you mentioned in your e-mail. Please let me know whether you need a separate invoice for each event or if it's more convenient for these to be billed together. — [3] —. Once I have that information, I will send the invoice right away by e-mail. Additionally, I will mail you a new catalog with the most current information. — [4] —. Sincerely, Lynette 155. 156. What problem does Ms. Shaw mention in the 157. In which of the positions marked [1], [2], [3], e-mail? and [4] does the following sentence best (A) Some requested items are out of stock. belong? (B) A delivery address contained an error. (C) Some prices were out of date. future orders.” (0) The customer did not provide enough notice. A) (1) ® 2) What is suggested about Mr. Martinez? © 3) (A) He intends to rete from his current job or soon. (®) He is planning three events for Ersel Inc. (C) He sent a deposit of $1,250 to Ms. Shaw. (D) He has placed many orders with Sunshine Flowers before. GO ON TO THE NEXT PAGE, Test 03 “Please use it as a reference wen placing a1 04saL