RESEARCH OBJECTIVE

1. To gather information about the experience of customers while using the chatbot.
2. To know whether the interaction between customer and service provider has improved or not.

RESEARCH QUESTIONS:

1. How frequently do you use swiggy app?

2. What are the thoughts of customers on the chatbot developed by swiggy?
3. How easy and convenient has it been for customers to give feedback and register complaint on
the food delivered or the services been provided?
4. Have swiggychatbot helped you to claim any refund or has it helped you to remove your order
cancellation fees?