a 1.

00 IAT= a + RN(b-a)
b 4.00
SST-AT
Client RN IAT AT SST WT ST
1 0.1521 1.46 1.46 1.46 0.00 0.20
2 0.1730 1.52 2.98 2.98 0.00 0.30
3 0.8315 3.49 6.47 6.47 0.00 3.10
4 0.9012 3.70 10.18 10.18 0.00 3.00
5 0.8315 3.49 13.67 13.67 0.00 4.89
6 0.9315 3.79 17.47 18.56 1.10 5.30
7 0.7312 3.19 20.66 23.86 3.20 4.20
8 0.9013 3.70 24.36 28.06 3.70 5.30
9 0.8212 3.46 27.83 33.36 5.53 2.00
10 0.8014 3.40 31.23 35.36 4.13 5.75
34.04
Operating Characteristics
Number of Waiting =COUNTIF(F5:F14, ">0") 5
Probability of Waiting =5/10 0.50
Average Wait Time =AVERAGE(F5:F14) 1.77
Maximum Wait Time =MAX(F5:F14) 5.53
Minimum Completion time =MIN(H5:H14) 1.66
Maximum Completion Time =MAX(H5:H14) 41.11
Total Service Time =SUM(G5:G14) 34.04
Utilization of Tellers =34.04/(41.11-1.66) 0.86
SST+ST CT-AT
CT TS
1.66 0.20
3.28 0.30
9.57 3.10
13.18 3.00
18.56 4.89
23.86 6.40
28.06 7.40
33.36 9.00
35.36 7.53
41.11 9.88

TS/(MAX CT - MIN CT)