Nan Ta Philippines, August 2021S.no. | TABLE OF CONTENTS P.g. 1 Acknowledgement of Confidentiality 3 2 Letter of Consent (CCAP) 4 3 Letter of Consent 5 4 Acknowledgement of Confidentiality (NDA) 6 5 Exempt Employee Confidentiality Agreement 7 6 SSS / PAGIBIG Loan Declaration 8 7 Waiver On Bir Form No. 2316 Submission 9 8 NEO Policies Acknowlegement Agreement 10-15 ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 20F 15© startek 1. Acknowledgement of Confidentiality ‘As part of STARTEK's interview process, you may be provided with the opportunity to participate in a realistic Job preview that may expose you to information that is confidential and propriety to STARTEK, our Clients and / ‘or our clients’ customers, All information is confidential and proprietary to STARTEK, our clients and / or their ‘customers. You must keep this information confidential. Disclosure of this information to anyone outside 'STARTEK is strictly prohibited, This includes releasing or discussing the names of specific clients or customers to anyone. ‘As a condition of interviewing at STARTEK, please sign where indicated below, acknowledging your understanding and agreement with this obligation of confidentiality. Failure to comply will result in disqualification of consideration of employment as well as further legal action. ‘Applicant Name Applicant Signature Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 30F 152 EEE © startek 2. Letter of Consent (CCAP) 1 (name of Employee), support STARTEK PHILIPPINES (the “Company") and the Call Center Assocuation of the Philippines ("CCAP") in their legitimate efforts to maintain honesty, integrity, professionalism, and fairness in our workplace and in the whole Business Process Outsourcing Industry (the Industry"). | support all efforst of the Company and CCAP to guard our ranks against unscrupulous employees, ‘Supervisors, adminstrators, and persons within our midst ané work environment in order to maintain our personal safety, security of the workplace, and integrity of the Company and the industry Pursuant to such efforts, | was informed that the Company, in collaboration with CEP, will participate in the implementation of a Critical Incendent Report ("CIR") Project, a centralized database containing specific personal information, sensitive or otherwise, of current and former employees, of CCAP member companies, including Information on any fraud-related internal disciplinary proceedings conducted against me and any civil and/or ‘criminal cases arising therefrom, ‘As a data subject, whose personal information, sensitive or otherwise, will be processed in relation to the CIR Project. | acknowledge havin viewed, and provided with access to a copy of the Company's Privacy Notice made in compliance to Republic Act no. 10173, otherwise knows as the Data Privacy Act. Having fully read and understood said Notice, I recognize the following 1. Ihave been dully informed of the nature of the personal information to be processed in the CIR Project; 2. have been informed of the scope, source and method of the personal processing involved in said project, 3. I have been informed of the purpose of such processing as well as the legitimate interests of the parties involved thereto; | have been informed of the intended recipients of my personal information, sensitive or otherwise; | have been informed of how long my personal information, sensitive or otherwise, will be retained; and 6. I have been informed of my rights and obligations as a data subject under the Data Privacy Act and its implementing rules and regulations. In support of the CIR Project, | expressly agree to the processing and disclosure of my personal information, sensitive or otheise in accordance with the policies set forth in the Privacy Notice. In so giving this authority, | hereby warrant that my consent is freely given and is an informed indication of my will. Conforme: Name and Signature Date ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 40F 15© startek 3. Letter of Consent “1 support STARTEK in its legitimate efforts to maintain honestly, integrity, professionalism, and faimess in our ‘workplace and in the whole industry. | am united in its crusade to protect our integrity, reputation, and general well-being as members and one of the pillars of the country. | affirm my commitment to our work and shall maintain the confidentiality thereof at all times. support al efforts ‘of STARTEK to guard our ranks against unscrupulous employees, supervisors, administrators, clients and persons ‘within our midst and work environment in order to maintain our personal safety, security of the workplace and integrity of the company and the industry. ‘As such, | acknowledge that in the course of my employment with the Company, | may be subject to internal proceedings which may lead to my being subjected to any form of disciplinary action including and up to the termination of my employment and that such proceedings will be stored, accessed, and processed by the ‘Company. likewise acknowledge that the Company may disclose such proceedings to third parties, such as but not limited to the Company's affiiates (including its affiliates in countries that have different data protection regimes), other companies in the same business as the Company, and Company clients. In the case of disclosure of the proceedings to any of the aforesaid parties, | fully understand that this is essential to identify, control and/or prevent violations of security, breach of confidential information and/or fraud. Finally | acknowledge that even after | cease to be employed by the company, the Company shall continue to retain the records of the proceedings and that the Company process, use and disclose such information to third parties in response to employment background checks conducted by such third parties or in order to establish, protect or defend the legitimate interests of the Company or any of its representatives, clients, employees, or other third parties.” Conforme: Name and Signature Date ‘Oboarding Kit. V1. Created on Aug. 2021 Stark SOF 1S2 EEE © startek 4, Acknowledgement of Confidentiality (NDA) ‘As a Startek employee providing services to Startek’s clients, you may be provided information that is Confidential and proprietary to that client. This is an agreement between you and Startek regarding the non- disclosure, access and use of such confidential information. i. This means that you agree to avoid disclosure, dissemination, or unauthorized use of any confidential information. ii, You agree to keep the information secure and only use such information in any manner as instructed to provide support to that client’s customers. In addition, you agree that you will not access, store, retrieve, modify, delete, or transmit any customer data except as strictly required to perform support of services. iv. Upon termination of this agreement you will return any such confidential information. As a contractor, Startek provides services to companies that compete in various product lines. IT 1S ‘THEREFORE ABSOLUTELY ESSENTIAL THAT THIS OBLIGATION OF CONFIDENTIALITY BE MET FULLY BY ALL STARTEK EMPLOYEES. Any failure to comply with this agreement could lead to disciplinary action up to and including separation of employment. You understand that as a condition of employment with Startek, ‘you must sign where indicated below acknowledging your understanding and compliance with this obligation of confidentiality Employee's Name & Signature Date Employee's SSN ‘Oboarding Kit. V1. Created on Aug. 2021 Stark GOFts2 EEE © startek 5. Exempt Employee Confidentiality Agreement 1, understand that as part of my position with StarTek that | may have ‘access to confidential information including, but not limited to; employee schedules, payroll records, wage information, timekeeping information, employee files, third party confidential information such as customer/client lists and other employer records and documents. | fully understand the necessity of confidentiality regarding much of the information that is made available to be due to my position, and that this information should be used to the extent reasonably necessary for the proper performance of my duties. | understand that | am prohibited from altering, directly or indirectly using, disclosing, or otherwise, communicating any confidential information except in performance of legitimate duties for StarTek understand that if | do not act reasonably in maintaining confidentiality it will result in corrective action, which may include the removal of access to confidential databases, removal from my position and/or department or termination of employment. Employee's Name & Signature. Date Employee's SSN ‘Oboarding Kit. V1. Created on Aug. 2021 Stark 70F 152 EEE © startek 6. SSS / PAGIBIG LOAN DECLARATION This s to declare that of Startek Philippines, Falame) a newhire employee 1 have an existing oan with my previous employer and has submitted all necessary documents to continue my loan payments with Startek. 7 coes not have an existing loan with $55/PAGIIBIG from my previous employer (s) and no loan deductions is needed to be taken out from future paychecks with my current employer. Signature over Printed Name of Employee Date ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 8 OFS2 EEE © startek 7. WAIVER ON BIR FORM No. 2316 SUBMISSION (Certificate of Compensation Payment/Tax Witheld (BiR Form No. 2316} from Previous Employer) understand and agree to the following terms and conditions: 1) It is my obligation to submit my current year’s BIR Form No. 2316 from my previous emploiyer as part of my pre-employment requirements 2.) | am aware that the deadline for submission of my current year's BIR Form No, 2316 from previous employer is sixty (60) days fram my date of hire. 3.) Failure to submit my current year’s BIR Form No. 2316 from previous employer by the specified dates shall no hold STARTEK liable to file any withholding tax payable in my behalf. tarTek shall proceed in computing my yearend tax based on STARTEK's record. Should there be any withholding tax payable, | will personally settle it with BIR ‘Signature over Printed Name of Employee Date Signed in the Presence of: Gui sante ‘Signature over Printed Name of Recruiter Date’ ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 90F 152 EEE © startek 8. NEO Acknowledement Agreement Confidentiality As a StarTek employee providing services to Startek’s clients, you may be provided information that is confidential and proprietary to that client. This means that you cannot disclose such information in any manner other than as instructed to provide technical support to that client’s customers. As an outsourcer, StarTek provides services to companies that compete in various product lines. TIS THEREFORE ABSOLUTELY ESSENTIAL THAT THIS OBLIGATION OF CONFIDENTIALITY BE MET FULLY BY ALL STARTEK EMPLOYEES. As a condition of employment by StarTek you must sign where indicated below acknowledging ‘your understanding and compliance with this obligation of confidentiality ‘Anti-Fraud Policy Fraud is any act, omission or concealment, which involves @ breach of duty, trust or confidence. It includes, but isnot limited to, the unauthorized use of computer systems, customer data, or company resources. It constitutes anything irregular or illegal which amounts to deceit. The act need not be consummated to constitute fraud; preparatory acts are covered by this policy. Fraud cases may involve, but are not limited to the following: Wire transfer theft; + Identity theft. Examples: 1) Logging into other employees’ payroll accounts or PC; 2) allowing others to access your payroll account or PC; + Export Personal or Financial information out of the company; Theft of services or merchandise; + Forgery or alteration of any document or client/customer account; Forgery or alteration of a check, bank draft, or any other financial document; + Applying credits inappropriately; ‘+ Purchasing equipment and/or accessories inappropriately; ‘Participating in transactions that are not standard procedures; ‘Using confidential customer information; ‘Sharing information that should be treated as confidential; * Compromising or using user IDs or pass codes in a fraudulent manner (ex. Logging in or allowing other to log in to your payroll account or computer); ‘* Compromising customer information and/or concerns; ‘Copying or writing down or in any other way duplicating customer data; + Obtaining supplies or materials on fraudulent orders or connection and/or collusion with principal violators of the same either as a conspirator or as an accessory or an accomplice; ‘Unauthorized commission, ie., accepting directly or indirectly any sum of money, benefits in kind, Unauthorized commission, offer or promise, in consideration of any act, contract, decision, or service connected with the discharge of the employee's unofficial duties. This also includes granting of such commissions; Employee Name Employee Signature, Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 10 0F 152 Gpstartek ‘CODE OF CONDUCT ‘The company maintains high standards of integrity, ethics and professional conduct for employees as our work brings Us into frequent contact with clients, prospective clients, vendors ete. Employees are the Company’ representatives to the outside world and their professional conduct reflects the value system of the Company. The code of conduct ‘alms at creating and building employees’ core values, determining best-in-class practices and establishing centers of ‘excellence in the Company. It emphasizes the Company's goal of striving to attain the highest ethical standards when resolving potential or actual conflicts of interest. ‘The following clauses are by no means inclusive ofthe circumstances an employee may encounter during the course ‘of his/ her employment with the organization. An employee who is unsure of how to proceed when faced with a particular situation must discuss the matter with Human Resources prior to taking any action. The organization expects all employees to exercise the highest degree of professional business ethics in all actions they undertake on behalf of the Company. All employees are expected to adhere to the code of conduct. Any contravention of the clauses mentioned herein could resultin disciplinary action up to and including termination / dismissal, 1. Confidentiality of information 2. Non-Disclosure 3. Proprietary Information / Data 4. Competition and Fair Dealing 5. Non-Solicitation 6. Conflict of interest, Accepting/ Giving Gifts 7. Non-disparagement 2. Investments and Insider Trading ‘9. Anti-Money Laundering (AML) 10, Engaging in Private Trade or Alternate / Outside Employment 111, Antitrust and Competition 12, Maintenance of Corporate Books and Records; Financial Integrity and Reporting 413. Authorization to Sign Contracts/Agreements during Service of Notice Period 14 Ethical Standards 15, Family Relationships 16. Inappropriate/ Illegal Behavior 117, Workplace Relationships (Fraternization and Nepotism) & Employment 418, Maintaining a Positive Work Attitude & Environment / Floor Rules 19. Participation in politics/ Membership of political parties 20. Use of Company's Property and Equipment 21, Telephone Courtesy 22, Computer, Email, Intranet & Internet Usage and Official Instant Messaging Service Computer 123. Participating and Engaging on Social Piatforms 24, Discrimination and Harassment 25. Substance abuse/ Intoxication 26, Dress Code 27, Access to Employment Records 28. Emergency Closing Policy 29, Visitors 30, Record-Keeping 31, Responsibilities of Senior Financial Management 32, Complaint Procedures 33. Compliance with Laws, Rules and Regulations Employee Name Employee Signature Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok s10F 152 EEE © startek Paperless Work Environment / Clean Desk Many clients require that StarTek implement a clean desk policy. In such circumstances, each employee ‘workstation must be clean from any item that can be used to record information, including, but not limited to: paper, writing tools, any device that can store data electronically, cll phones, digital music/recorder, and USB drives. Information Systems Security Acknowledgement Form - Statement of Understanding. U hereby acknowledge and agree that if Startek agrees to furnish me with Company supported hardware, software, and communication system to access the network, | am responsible for reading and complying with ‘Startek’s policies regarding technology, network access, internet access, and information security. | agree to fully adhere to such policies and remain current with changes to policies. Further, in requesting network access privileges, | understand that | may not misrepresent Startek or violate the specific covenants of the Information ‘Systems Policies usage guidelines. understand that Startek is the sole owner of its network and may monitor employees’ Internet use and. ‘computer files. tartek may record any network activity transmitted or received. These archives may be accessed by law enforcement agencies with required legal process. | acknowledge that violation of this policy could lead to disciplinary action up to and including termination and. also criminal prosecution, DISCLOSURE AND AUTHORIZATION (HEALTH/MEDICAL INFORMATION) By virtue of my employment and availing of the company’s health card benefit, | hereby authorize STARTEK PHILIPPINES INC. (“Company” for brevity), the use and disclosure of any protected health information gathered by the company’s HMO provider for whatever legitimate purpose it might serve in connection with my ‘employment or the company's interests. This disclosure and authorization shall forever be binding as long as | am employed with the Company. Employee Name Employee Signature. Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 120F 152 EEE © startek IT Security and Protocols Computers/ laptops can provide access to information resources both internal and external to the company’s networks. To ensure this information is handled responsibly, employees are expected to protect the confidentiality ‘and integrity of the systems and related physical resources, and observe all relevant laws, requirements and regulations. The company has stringent IT and data protection policies and procedures in place and expects employees ‘working from home to be cognizant of the fact that all policies and processes are adhered to as is done in the physical ‘contact center or the client's environment. Employees are expected to work with integrity, to follow all policies, including, but not limited to, data security, IT policies and processes, code of conduct etc. and understand that they are responsible for the usage of the applications, information and system so that data will be protected from Unauthorized disclosure, use, modification, and deletion Apart from above, the following guidelines are opplicable to employees who are permitted to work in @ home office: ‘+ If Equipment is provided by the Company: In case the company provides equipment that is essential to the employee's job duties for remote work, then the list of such equipment shall be notified to relevant stakeholders. Such equipment wil be purely company property and employees must keep it safe and avoid any misuse by adhering to the below guidelines: (© Keep equipment password protected. Store equipment ina safe and clean space when not in use, Follow al data encryption, protection standards and settings. Refrain from downloading suspicious, unauthorized or illegal software, Make sure to always lock the system when taking a break. Comply with the terms of computer software license and copyright agreements, computer virus and protection requirements and procedures. ‘The company reserves the right at any time, with or without prior notice or permission from the User or users of a computer or other company-owned computing device, to seize such device and/or copy, any and all information from the data storage mechanisms of such device as may be required in the sole discretion of the company in connection with investigations of possible ‘wrongdoing or legal action. ‘+ IFemployee uses his own Equipment: The employee can use his/ her own equipment for remote work a5 deemed appropriate by the organization. This may include Computer System, Internet Bandwidth, Web Camera (not a mandatory requirement unless specified), USB or 3.5mm Headset with Microphone or any other device as mandated by the organization. However, the company accepts no responsibilty for damage oF repairs to employee-owned equipment. Privately owned devices connected to the company network can be subject to inspection by authorized company personnel in connection with investigations of possible wrongdoing or legal action, ‘© The company also reserves the right to make on-site visits to the remote work location (only if need be) for purposes of determining compliance with the rules set forth herein and to maintain, or retrieve company- owned equipment, software, data or supplies. ‘+ Employee should use only the computer accounts and workspace authorized by the company. Use of another person's account, identity, security devices/tokens, or presentment of false or misleading information or credentials, or unauthorized use af information systems/services is prohibited, ‘© Employees are responsible for usage of information systems conducted under thelr user ID(s) and are expected to take all precautions including password security and file protection measures to prevent use of ‘their accounts and files by unauthorized persons/entities. Employee Name Employee Signature, Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 430F 15,2 EEE © startek Health & Safety Guidelines Rules around wearing of face-shield: All employees are required to wear face shields while inside and within the vicinity of the campus, except for the below instances: 1. The Face shield can be removed when an employee is at their workstation (voice/non-voice/non- agents) provided they are seated alone, 2. An employee must put on their face shield when approaching a colleague, even if itis for a short duration. For e.g., seeking clarification on a call 3. The exception to this rule is in the pantry area when an employee is eating/drinking, however, social distancing must be observed. Rules around wearing of facemask: All employees are required to wear face mask while inside and within the vicinity of the campus as per the rules below. 1. Allemployees must always wear their facemasks except when in the pantry and eating/drinking. 2. While on calls, an employee must wear their mask. In instances where employees receive customer complaints of not being able to hear them clearly, the employee should adjust the headset or pass the call to the Sup, instead of removing their facemask. Manager/Supervisor accountability 1. For violations of H&S norms, when employees are called for huddles, meetings, training etc. , the employee (EC/EM/Trainer/QA) organizing or calling for the meeting will also be sanctioned whether ‘the said employee was violating the H&S protocol themselves. 2, The proposed corrective action for this is Final Warning for the 1" offense, and 10 days Suspension for the 2" offence Infraction Issuance & Reporting 1. Any violation observed/seen in actual by the security member/Fa Infraction form. 2. Any violations observed/seen thru CCTV real time recordings by the CCTV operator will be issued an Infraction form with a CCTV screen shot. 3. By signing the form, the employee acknowledges that such violation was committed by him/her and. that the guard saw it, Only the person who committed the violation will sign the form. 4. Employee who refused to sign the form, the security will note the reason. Allinfraction forms will be acceptable to include in the daily reporting with or without a CCTV recording. 6. HR may request to view the actual recordings (if captured within the CCTV focal coverage, if needed for disputes. ities/Operations will be issued an HR / Ops will facilitate due process, issue the necessary disciplinary actions based on their investigation and. discussion Employee Name Employee Signature, Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Startok 14 0F 15© startek ACKNOWLEDGMENT AND AGREEMENT hereby acknowledge that | understand Startek’s policies and procedures as well as the code of conduct. 1 understand | am responsible for familiarizing myself with those policies, procedures and code of conduct and any later revisions, as will be posted and accessed thru the Employee Handbook on the Company intranet and the process SOPs and HR Policy Manual on the Enterprise Process Library (EPL). | also understand that the ‘Company may occasionally change the policies, procedures, and practices outlined in The Employee Handbook & HR Policy Manual, Thus, as directed by management, | assume the duty and responsibility of any changes by ‘accessing the EPL and the Employee Handbook, which is at all times available to me through the company’s intranet. | understand that StarTek reserves its authority to manage and control its business enterprise and to exercise its sole discretion to determine all issues pertaining to my employment, including but not limited to job assignment, promotion, demotion, transfer, work force size, and discipline. | expressly state that | understand and agree to the confidentiality and invention assignment provisions in the Employee Handbook and HR Policy Manual. have read the foregoing and I further understand that if | have any questions about the interpretation or application of any policies contained in the Employee Handbook or HR Policy Manual, | should direct these ‘questions to the Human Resources Department. Employee Name Employee Signature, Date: ‘Oboarding Kit. V1. Created on Aug. 2021 Stark 15 0F 15