1.

DANH SÁCH NHÓM

NHÓM 9

ST MSSV Họ và Tên Email SĐT Đóng

T tên góp
1 312010243 Dươn Thảo thaoduong.31201024347@st.ueh.e 03679317 100
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2 312010219 Võ Nguy nguyenvo.31201021905@st. 03332174 100
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3 312010243 Nguy Trinh trinhnguyen.31201024371@st. 09229706 100
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4 312010245 Trần Như nhutran.31201024529@st.ueh. 08993222 100
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5 312010218 Đặng Mai maidang.31201021884@st. 03593371 100
84 Thị ueh.edu.vn 05 %
Trúc

I. Kết quả đọc IV, DV, & future research dẫn đến chọn các biến cho mô hình nghiên
cứu:
Link excel: /Users/duongminhhau/Downloads/LR (1).xlsx
II. Danh sách các bài báo hỗ trợ cho mối quan hệ giữa IV --> DV:

Tên Trích dẫn Link

Cognitive Behera, R. K., https://sci-hub.se/https://link.springer.com/article/
Chatbot for Bala, P. K., & 10.1007/s10796-021-10168-y
Personalised Ray, A. (2021).
Contextual Cognitive
Customer Chatbot for
Service: Behind personalised
the Scene and contextual
beyond the Hype customer
service: Behind
the scene and
beyond the
hype.
Information
Systems
Frontiers, 1-21.
Adoption of AI- Pillai, R., & https://sci-hub.se/https://www.emerald.com/insight/
based chatbots Sivathanu, B. content/doi/10.1108/IJCHM-04-2020-0259/full/html?
for hospitality (2020). skipTracking=true
and tourism Adoption of AI-
based chatbots
for hospitality
and tourism.
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Contemporary
Hospitality
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Customer service Kushwaha, A. K., https://sci-hub.hkvisa.net/10.1016/j.jbusres.2020.04.030
chatbots: Kumar, P., &
Anthropomorphi Kar, A. K.
sm and adoption (2021). What
impacts
customer
experience for
B2B enterprises
on using AI-
enabled
chatbots?
Insights from
Big data
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Industrial
Marketing
Management,
98, 207–221.
Consumers Gursoy, D., Chi, https://sci-hub.se/https://www.sciencedirect.com/
O. H., Lu, L., & science/article/pii/S0268401219301690?
acceptance of
Nunkoo, R.
artificially (2019).
casa_token=4E9TbVoYv0kAAAAA:qaW6DTR1FlOB
intelligent (AI) Consumers DAd7La1gPYnenWqifFitycpmHq2gAbkg4Dxv4CSP_
device use in acceptance of gdb_RXzbhuZl66s5tLn-sER
artificially
service delivery intelligent (AI)
device use in
service delivery.
International
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Management, 49,
157-169.
Tourists’ Chi, O. H., https://sci-hub.se/10.1177/0047287520971054
Gursoy, D., & Chi,
Attitudes toward
C. G. (2022).
the Use of Tourists’ attitudes
Artificially toward the use of
artificially
Intelligent (AI)
intelligent (AI)
Devices in devices in tourism
Tourism Service service delivery:
Delivery: Moderating role of
service value
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Role of Service of Travel
Value Seeking Research, 61(1),
170-185.
Consumers Gursoy, D., Chi,
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acceptance of
Nunkoo, R.
artificially (2019).
science/article/pii/S0268401219301690?
intelligent (AI) Consumers casa_token=4E9TbVoYv0kAAAAA:qaW6DTR1FlOB
device use in acceptance of DAd7La1gPYnenWqifFitycpmHq2gAbkg4Dxv4CSP_
service delivery
artificially gdb_RXzbhuZl66s5tLn-sER
intelligent (AI)
device use in
service delivery.
International
Journal of
Information
Management, 49,
157-169.
Engaging and Prentice, C., & https://sci-hub.se/https://www.sciencedirect.com/
retaining Nguyen, M. science/article/pii/S0969698920306184
customers with (2020).
AI and employee Engaging and
service retaining
customers with
AI and
employee
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of Retailing and
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102186.
Linking i, C., & Prentice, https://sci-hub.se/10.1016/j.jretconser.2020.102319
transaction- C. (2021). Linking
transaction-
specific specific
satisfaction and satisfaction and
customer loyalty customer loyalty–
– The case of the case of casino
casino resorts resorts. Journal
of Retailing and
Consumer
Services, 58,
102319.
The impact of Sidaoui, K., https://sci-hub.se/https://www.tandfonline.com/doi/
artificial Jaakkola, M., abs/10.1080/19368623.2020.1722304
intelligence and & Burton, J.
employee (2020). AI feel
service quality you: customer
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satisfaction and assessment
via chatbot
loyalty
interviews.
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Customer Ameen, N., https://www.sciencedirect.com/science/article/pii/
Tarhini, A., S0747563220302983
experiences in
Reppel, A., &
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artificial Customer
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