Month of date_time_opened

June 2022 July 2022 August 2022 September 2022 Change

Total Complaints 3103 2664 2438 2366 -72

AAR - Loan not visible (COM) 864 556 564 529 -35
ALR - Discrepancy Amount Issue (COM) 63 60 209 281 72
ALR - Dispute on recovery / Excess fundin 267 298 227 217 -10
ARIR - Wrong Interest (COM) 370 449 346 215 -131
PIR - Payment not received (COM) 314 213 170 174 4
RRI- Excess amount received towards GL 54 79 68 136 68
GE - Ground Escalation (COM) 208 200 157 117 -40
ALR - PC needed (COM) 62 79 73 74 1
ARIR - Scheme Revert (COM) 126 103 96 73 -23
LDE- Lender Dashboard Error (COM) 117 67 70 63 -7
FRPI - Closing amount adjustment (COM) 23 19 28 61 33
RRAR - Wrong Closing Amount (COM) 46 51 71 59 -12
RRI- Closed GL Payment (COM) 55 42 37 49 12
PPI - Payment Failure, Not Refunded and 4 38 20 29 9
ARP - Amount not received - referral / Ref 50 52 39 27 -12
ARRC - Interest Related (COM) 1 4 20 16
AAR - Unable to make the payment (COM) 100 93 29 20 -9

Ticket Till date Open June 2022 July 2022 August 2022 September 2022
1 5 14 121

Tickets TAT >3 Days June 2022 July 2022 August 2022 September 2022
Tickets count 791 584 456 446
% of total complaints 25% 22% 19% 19%

Tickets TAT >7 Days June 2022 July 2022 August 2022 September 2022
Tickets count 451 366 243 208
% of total complaints 15% 14% 10% 9%
Contri
100%

22%
12%
9%
9%
7%
6%
5%
3%
3%
3%
3%
2%
2%
1%
1%
1%
1%

Ticket open >7 days, proper visibility to CS for resolving

on super priority

Cx should get a callback from CS for >3 days ticket with

updated status