07/09/22

Email: hoalp@neu.edu.vn

1) Operation management definition

Is the process of accomplishing organization goals while dealing with

resource constraints.
- Operation: the set off activities that create value in the form of
goods and services by transformation inputs into outputs.

Goods Services
Tangibility and Tangible perishable Intangible
perisshability Non - perishable
Customization Standardized Heterogeneous
Ownership Can be owned and transfer Can not be owned
Time between Considerable Simultaneous
production and
consumption
Determination and Can be independently Is highly subjective
value ascertained