ASSIGNMENT Instructions: Given below is an exchange of emails between three persons A, B and T.

Please create a checklist for each C which is exhaustive and includes all aspects of the C . Then audit these emails by applying all aspects of the 7 Cs . For example for Conciseness you need to check for:

eliminate wordy expressions Use single word instead of phrases include only relevant material, the purpose of the message Avoid repetition or too much detail Use pronouns / abbreviations

Write your comments in the margin (not hand written please).

To be handed in on Thursday 21 2011.

Dear Person B , (CC PERSON T) Welcome back. I hope you had a refreshing vacation. I had sent the application form to all the candidates that you had zeroed down upon, but only 4 replied back. Of these 3 were for the position of Communications Officer and one for the DDM position. The details are as follows: Applications for the Position of Communications Officer 1. Swati Bandal - Never worked as a CO, had no clue whatsoever about CO's JD. Also I feel she was too young for the position. 2. Rajesh Machado - He was very impressive and would be a great asset to PC. But his expectations might be a bit of an issue, as presently he is drawing around 54k. Though he has a different job profile now I am sure he would be able to do a decent job of a CO. 3. Manita Sharma - This lady too was quite impressive and I felt she was also a good candidate. Same as Rajesh though she had not done the job of a CO, I am sure she would be able to take care of he work pretty well. Her expected compensation is also very low - 15k + TA. Applications for the Position of Donor Development Manager. 1. Poonam Pandit - She said she is not interested in the job anymore. Quite a few people responded saying that they thought that the job was based in Bangalore or Hyderabad etc; and they were not interested in relocating in Ganeshpuri/Thane/Mumbai. Apparently our ad gave them the impression. Pl advice to the next course of action. Your AUDIT & Comments *Conciseness shortlisted

st

*Courtsey Is not aware of the working *Correctness *Conciseness

*Correctness *Conciseness This lady too was quite impressive and was also a good candidate. She is Inexperienced but she would be able to take care of his work pretty well.

*Completeness When is not specified .

Warm regards, Person A

Dear Person B , (CC Person T) Sorry to push you on this, but in the past we have lost out on good candidates since we did not respond soon enough. Pl advice as the candidates have called back inquiring about the interview. Warm regards, Person A RESPONSE (CC Person T) Dear Person A , Actually I was waiting for T to respond since I cannot decide anything on compensation. As far as the interview process (next steps), I had sent an email delineating the steps. according to that you need to send an interview report and then the second level interview will happen. which will be me according to Ts last email on this. So as soon as you send me their answers to questions you asked I can take it from there with them and in the meanwhile T needs to tell us about what to do on salary. Your notes are important otherwise I will be asking the same set of questions! In the second level we want to go deeper on the answers they gave to explore appropriate fit. We are looking for a junior person for communications to be based in GSP (ref ad) Even if the person has no direct experience their CV gives some indication of their skill set and the interview will have explored their related experience skills as matching what we need. So I am ready to go whenever I get everything!

*Consideration No response to late reply. *Conciseness Please send me the interview report and then 2nd level will happen.

*Correctness *Conciseness In the second level we have to go deeper to look for appropriate fit answers.

*Conciseness *Concreteness *Clarity *Correctness Even if the person has no experience, their CV will indicate their skill set and the interview will be based on their skills matching our needs. *Clarity *Completeness I will proceed further as soon as i get the required information. *Clarity *Conciseness Meanwhile, based on your interview you can make an offer to the appropriate person and discuss the salalry.

However, if you think we will loose out on the candidates in the meanwhile, you can make a call based on your interview with them after discussing salary with XYZ and make an offer to the appropriate person. Regards, Person B Person T RESPONDS Dear A and B, Please note that ultimately we need to clear a *Conciseness candidate first and then with the finally shortlisted First we need to shortlisty the candidate and then take a call candidates we can take a call based on the strengths on the strengths vs compensation asked for. vs compensation asked for. The impressions and recommendations of interviewing team is crucial in taking the call. Hope this clarifies. Regards, Person T

Person B to A and T Oh sure! And we need to be clear that we will be *Correctness- Informal usage able to go that far or more if the candidate is good We need to be clear that we will negotiate if the candidate is

for this position. good for this position So as I take it Person T we will be fine with that if all is well. So Person A please send me the details of interview for each candidate as soon as you can for me to take this forward. Thanks Person B Person A responds Dear Person B, The questionniare that you had created was for the DDM position. So I really could not use much of it. The other issue was that neither of the candidates had worked as a CO. Thus I interviewed them with the behavioral profiling in mind. May I suggest that you create another set of questions that can be mailed across to them and I can have the answers mailed to you for your review and further action. Thanks and regards, Person A Person B responds to A and T So whatever you have asked share that so that I am not repeating things. Tell me something they have shared with you and what you have explored on behavioral profiling. GIve me some information to go forward with? Also share if you discovered something you want explored further. Kuch toh doh bhaiya! Person B again Another alternative (incase you are finding it difficult to write and a way that I would not prefer but...) is for you to call me and give me a verbal download on each candidate and I will make notes as you speak. You can call me tomorrow afternoon around 3pm. Does that suit you?