OPERATIONS MANAGEMENT

COURSE DESCRIPTION:

This course gives an overview of the techniques, methods, and processes involved in production
management. It familiarizes students with core operational activities and covers measurement,
purchasing, and production concepts and applications in manufacturing and service businesses. It will
integrate the numerous activities and processes necessary to produce products and services in a highly
competitive global environment. At the end of the course, students should have a deeper understanding
of the role production/operations management plays in the decision-making process.

COURSE OUTCOMES:

Upon the completion of this course, learners are expected to:

Identify and describe the elements of the operations management (OM) function in both manufacturing
and service organizations and show how it interacts with other functions of the firm.

Describe, analyze, and apply appropriate models and methods for the management of the operations
function, techniques for analysis, decision-making, and control.

Examine the current issues and problems (such as global production, value chains, operations strategy,
technology, the environment, quality, etc.) which affect the productive segment of the firm, and suggest
ways in which such issues and problems may be addressed.

Recognize when it is appropriate to apply various analytic or decision-making models of OM models for
production systems and system elements.

GRADING SYSTEM:
COURSE POLICIES:

Communicating with the Teacher

It is your responsibility to communicate with your teacher about questions or issues that prevent you
from completing assignments or completing this course.

Inactive Students

Students who have been inactive as of the end of the 3 rd week of the course and who have not
communicated with the teacher will be given an INC grade.

Plagiarism

Plagiarism is using someone else’s words instead of your own. In this course, you are expected to use
your own words and ideas, and to acknowledge any sources you use to gather ideas. Plagiarism is not
allowed in this course.